-
October 2023 by Taqi N.
This cvs is awful event not deserved one star. The pharmacy staff are acting like shit. They don't help costumers at all. I don't recommend this!
-
September 2023 by Youn H.
Prompt service right before the lunch break! Nice service, thank you!!! I do recommend!
-
September 2023 by Wolf G.
HORRIBLE PHARMACY. They didn't tell me my BABY's medicine needed to be refrigerated. They need more training before they can work in the pharmacy, or get SUED.
-
March 2023 by Mimi N.
This cvs was the worst I've been to. I've been filling here mainly for convenience because I live so close by, but my recent experience has convinced me to transfer my prescriptions elsewhere. I experienced an allergic reaction and urgent care sent my rx over to my cvs. Every visit there's always about 7 people in line, two available registers but only 1 being used, and no sense of urgency. My prescription was filled 10 min before closing. My prescription is 1 tablet for 5 days, I return home and only 1 tablet was given to me. I tried calling the Cvs to see if I could come back so they could rectify their mistake but they've already closed. Now I can't start my regiment for my allergic reaction until tomorrow after bringing in the 1 tablet they've given me to show as proof...
-
December 2022 by Bill B.
This is my first visit to this CVS. I really liked their huge selection much better than the CVS' in the area. I really like the option to use their minute clinic, which I didn't have to use, but it looks very neat very orderly and great hours. The store itself is very well organized. The only thing I didn't like were some of the shopping carts were empty, and in the isles, huge selection of sleep aids as well, and the layout of the store is very efficient.
-
December 2022 by Mary Beth W.
I have had such struggles with the CVS pharmacy at McLearan square! My mother is elderly and requires a large number of medications. Refills are slow, communication with the doctor when necessary is spotty at best. It took me THREE MONTHS to get complete diabetes testing supplies and insulin when she was diagnosed. When most supplies were finally filled. No one thought to mention separate, disposable needles were required for the pen to work. Surely a pharmacy across the street from a large senior facility has dealt with diabetes before!!!When doctor's approval is required to fill a medication, they will not reliably contact the practitioner. The communication break down happens with all her doctors, so the from that end.Working with Medicare can be extremely challenging. When an issue comes up, they don't contact Medicare, they don't inform me that there's a problem, and prescriptions are lost in limbo for weeks. When I contact the pharmacy by phone, they are not particularly helpful.Text reminders are not helpful. Drug names are not provided, just the first letter of the medication's generic name. My mother takes many meds with the same first letter. I cannot change preferences to get better information sent. The phone app requires so many "press this" options that it takes 10 minutes to get automated information, and reaching a live person at the pharmacy is very difficult. They repeatedly text refill reminders for meds I have removed from her profile. The website and app are not intuitive and changes made there are not reflected the next time I log in. I will say that the actual PHARMACISTS are very helpful, but only in person. I do not live with my mother, and driving to her pharmacy, sometimes several times a week, is the most inconvenient experience I've ever had with any pharmacy.In contrast, the wegmans pharmacy in Dulles, the pharmacy we use for our own needs, is wonderful, going out of their way to provide the best service possible. If they were closer to my mother's apartment, I would never enter a CVS again.
-
October 2022 by Noell M.
Pharmacist Steven was very rude and hung up on me when I asked if he could transfer my rx from Walgreens. When I went in to ask he was there and literally started yelling at me. I filed a complaint with corporate. You can tell this guy has little-man syndrome for sure.
-
September 2022 by Daisy J.
Racist Indian pharmacist refused to give me a consultation for my medicine. Shut this pharmacy down.
-
July 2022 by Timeless E.
If I would give a pharmacy a 1-star, it would be attributed to the horrible service that I've experienced since being a client there. The customer service is AWFUL. I came in 3-4 minutes after the pharmacy team closed the gate for my emergency asthma medicatio and they denied me service. To add insult to injury, there was a Hispanic woman standing right behind the counter who could have helped, but walked away from me out the door while I still had questions. I work in the healthcare field as a nurse, and I never have seen such tasteless and terrible behavior towards patients and their need for VITAL medication. They have lost another client.
-
June 2022 by Debbie S.
Recent experience with CVS on Eldon Street, Herndon, VA.Hospital sent in two prescriptions to be filled at CVS. Much needed medications, I might add. I tried for two consecutive days to get thru to this pharmacy, I cannot drive so had to rely upon their mail order system. This CVS pharmacy filled the prescription but the online account showed it was being held up and would not be mailed out until mid July. I called my health insurance plan and their response was since this CVS filled the prescription, I had to work with CVS. It was odd that a prescription would be "filled" and then not ready for pickup a month later. Something screwy there. I could not wait that long, the ER urged me to start two medications immediately. I held for hours, both days and no one would pick up the phone to answer my questions. I called the customer service manager at this location and his response was that due to COVID, they are down to only one pharmacist and one cashier. WOW !! Poor excuse. The CVS on Centreville Road immediately picked up the phone, transferred prescription from Eldon Street, processed it and sent it to me in the mail, all in one day.
-
May 2022 by Jane O.
Terrible pharmacy. Would not recommend to anyone. Came in to pick up a prescription that hadbeen called in through workers comp. The mainpharmacist was not able to pull up any of myinformation and instead of doing what was requiredof him he kept insisting I come back another day,even though I needed the medication urgently. Igave him a phone number I was told he needed tocall in order to get the information he needed andhe insisted that that was not the right way to do itand that I needed to call, and so I did and of coursethey reiterated that HE needed to call. All in all I leftwith no medication, and no help. Absolute terriblecustomer service. The way the staff speaks to theirclients is very unprofessional. Will not be going tothis pharmacy ever again. I had to have myprescription called in somewhere else, where theyactually know what they're doing.
-
March 2022 by Benny S.
As many previous posts mention, this is not the pharmacy to use. There is one significant difference here, they do not treat people kindly. Recommend using any other CVS.
-
November 2018 by Sheila Sandford
Quick and friendly service for passport photos