CVS offers coronavirus testing, including lab and rapid tests, subject to eligibility and state availability. The store provides typical pharmacy services with a drive-through option that is sometimes quick. Reviews note that the pharmacy can have long waiting times, which is understood to be part of the nature of the business. Customer experiences with staff vary significantly. Some employees receive high praise for being friendly, helpful, professional, and for turning difficult situations into positive ones. Specific staff at the front checkout counter are noted as very nice and helpful. However, other reviews describe terrible service and rude behavior from pharmacy staff. One customer reported an issue with not receiving a receipt and the request for one being refused. The corporate website for reviews is also reported as not functioning. Overall, while some aspects of service and specific staff are fabulous, other experiences can be negative.
Great experience at cvs. Easy to locate the products.
October 2022
I have been there several times and the stuffs and customer service are fabulous especially Mazama. She had friendly and helpful behavior. However, their waiting time is long, which understandable, but she kept helping me when my Rx were not ready. I hope CVS keep hiring great stuffs like her.
September 2022
Terrible service at the pharmacy section. The pharmacy staff was very rude. However, Bishnu and Petra at the front check out counter were very nice and helpful
