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January 2024 by Ted Johnson
I had a nail in my passenger rear tire and showed up at 2pm on a Friday. ECCC was very courteous and professional. I got my tire fixed at a very reasonable rate and had my oil changed in about 2 hours. I also got a discount due to my employer affiliation. I will be using ECCC going forward!
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January 2024 by Vikesh Joshi
Other than 2 hours waiting due to others in queue, experience was excellent. Service was good. No unnecessary glitch was identified during inspection. Waiting Lounge with water, cofee, soda was really great mainly in snowy days.
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January 2024 by Scott Sanborn
We’ve been looking for a new mechanic. Elden St. Service Center came highly recommended by several friends. They weren’t wrong. Everyone is so friendly and professional. Oil change was easy and timely. We’ll definitely be back.
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January 2024 by McKinney Edwards
I've been going here for years and absolutely love this shop. They've always done excellent work, made reasonable and intelligent recommendations without being overbearing and have never tried to rip me off. On top that, everyone I've worked with here has always been friendly and helpful.
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November 2023 by Chris Tran
Elden Street Service and Tire Center have been so helpful since I moved to VA. They quickly found what was wrong with my car and replaced my front brakes for me. In addition to my front brakes, I also updated my tires with them, which comes with free tire rotations.Later, when I was quoted a large figure for repairing my vehicle to meet VA safety inspection for multiple repairs, Sung encouraged me to bring my car in for another look. They not only found that not all the repairs were necessary, but the price of the repairs was significantly lower than what I was quoted at a different auto shop. Overall great customer service. I will definitely recommend anyone who needs car repairs to get it checked out here. They definitely have a repeat customer in me if I ever need more repairs.Services: Tires
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November 2023 by Jordy Sleeubus
This place is 20 minutes from me at this point but I keep coming here rather than mechanics closer to me. Everyone here is incredibly nice and helpful and does a great job. They're honest people who even recently discounted the amount they quoted as the labor took less long than anticipated. You'll definitely keep seeing me here.
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October 2023 by Boris Morozov
If I could put zero or minus 5, I would definitely put it.This morning at 7:30 I left my car at this service station. As they explained to me, it was necessary to change 2 levers on the front suspension and do a wheel alignment.At 4:45 pm I came to pick up the car and saw that no one had even started working on my car. In what position in the parking lot before the service I left it (with what position of the steering wheel and wheels), that’s how it stood.If this is an elite service, then what is the usual one?Nobody called me. As far as I understand, no one was going to call.Terrible work of the customer service manager, terrible service, terrible attitude towards clients.My opinion: this “service” should be avoided.
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October 2023 by evan butler
Been meaning to write a review for a while now. For the last couple years I’ve been bringing my 3rd Gen 4Runner in for an assortment of services needed, from routine maintenance and inspections, to mechanical issues that I’m not comfortable handling myself.I’ve always been greeted with friendly customer service, speedy diagnoses of whatever problems I am having at the time, and honest pricing and timeline on when I should be able to expect my vehicle back.I have not had a bad experience with this shop in the several trips I’ve taken here, and as long as I live in the Herndon area I plan to continue using their services as things come up with my truck!
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September 2023 by Kelly Hain
I don’t think I’m ever going to take my car anywhere else! I’ve been here twice: once for an oil change and tire rotation, once when my check engine light popped on. Both times they were able to fit me into the schedule quickly and communicated clearly about pricing and pickup time. They have a very fair pricing model and won’t charge you for anything unnecessary. I definitely recommend coming here if you’re looking for a reliable and fair car services!
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September 2023 by Alexandra Susi
Great experience. I showed up to ask about getting a couple of tires replaced at a super busy time in which they were short staffed. The gentleman I spoke to took a few minutes even though I could tell he was swamped to look at my tires and tell me quickly that he definitely could order some tires for me and get them replaced in the next few days. He was pleasant and kind and professional. When I came back a few days later to get my tires replaced with the ones they ordered for me, the process was quick, and the other gentleman that helped me it was also pleasant. I’ll definitely be coming back here for future services!
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September 2023 by Anthony Ledesma
Dancommunicated honestly with me and worked with my warranty company to get me a new tire and made the process smooth as possible while keeping me updated. I will definitely come back for any future maintenance.Service: Tires
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September 2023 by Lorien Williams
My parents have been going here for a decade (maybe longer), and when they moved overseas and I bought their car, I kept taking it here. They've done a ton of stuff to the car by this point. I've lived all over the area, and this place has the perfect balance of personal relationship vibes and reliable hours/physical presence. Easy to drop off the car whenever. I've never felt at all pressured to get services I don't need. Sung is the best! He tells it like it is and makes solid recommendations. I would get everything done if I could afford it, I swear lol! That being said, prices are very reasonable IMO, way better than the Volkswagen dealership. And they can get your service done much quicker than the dealership too. Good job Elden St. team, I actually don't hate going here!!Services: Transmission
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August 2023 by pat ashbrook
Just bought a set of 4 new Continental Extreme Contact DWS06 Plus tires. The package was equal to and better than most other tire center in the area. I chose Elden Street Tire & Auto because they have serviced some of my other cars they have have always been professional, fair and personable on every occasion. This time, Sung was most accommodating to find the best date & time to do the installation for me. The tires and alignment were done in the time frame I needed. They look great and the ride is amazing - thanks to Elden St.
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August 2023 by J M.
I hate to give a negative review because I've never had a problem there personally. Quick service and no upsell in my experience. Sent my daughter with her vehicle for a state inspection and they gave her an alarming quote for a dangerous condition. The car was under warranty so I told her not to do the work. I took it to a local dealer service center and everything checked out as it should be. Draw your own conclusions and maybe get a second opinion.
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August 2023 by Michael J. Inserra
Great experience. Found a bubble that had popped in my tire in the morning, walked in that day and they were able to diagnose it on the spot, order a replacement tire, and the cost was even less than what was initially estimated (including labor). They had my car ready to go again in about 3 days, which is amazing considering they had to order a specialty tire. They even loaned me a car temporarily to remove items from my car and bring them home, which really helped in a pinch. Will definitely come back for future needs. Thanks for the great and timely service!Service: Tires
