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July 2024 by Carousel Consulting
Certainly! Here's a detailed and
I recently rented a car from the Enterprise Rent-A-Car location in Herndon, Virginia, and had the pleasure of being assisted by Devin. From the moment I walked in, Devin's professionalism and friendly demeanor stood out. He greeted me with a warm smile and promptly addressed my needs.
Devin's knowledge of the various vehicle options available was impressive. He took the time to understand my requirements and preferences, ensuring that I was matched with the perfect car for my trip. His recommendations were spot on, and I appreciated his thorough explanations of the features and benefits of each option.
What truly set Devin apart was his commitment to customer service. He went above and beyond to make sure that I was completely satisfied with my rental. When I had a few questions about the vehicle's functionality, Devin patiently walked me through everything, making sure I felt comfortable and confident before driving off.
The vehicle itself was in excellent condition—clean, well-maintained, and a pleasure to drive. Devin's meticulous attention to detail was evident throughout the entire rental process. He ensured that all the paperwork was handled efficiently and clearly explained the terms and conditions.
Returning the car was just as seamless. Devin was there to greet me, and the drop-off process was quick and hassle-free. He even took the time to ask about my trip and made sure everything went smoothly with the rental.
Overall, my experience with Enterprise Rent-A-Car in Herndon was outstanding, largely due to Devin's exceptional service. His professionalism, expertise, and genuine care for customers make him an invaluable asset to the Enterprise team. I highly recommend this location and look forward to renting from them again in the future.
Thank you, Devin, for making my rental experience a truly positive one
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July 2024 by Matt N
Very confusing to actually find. Turns out it's inside the hotel, around the corner from the front desk. Very odd. Employees were friendly and helpful
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July 2024 by Mohammad Ali
I booked a vehicle for 3 months via Costco. It was for $999 per month for a full size sedan like a Chevy Malibu. The manager said he would not honor it and he doesn't care if we booked through Costco. He doesn't have to honor third party reservations. He suggested we book it through them directly for $1800 per month. The regional manager in Sterling Virginia additionally gave us the run around. I book every year via Costco through Hertz, Avis, Budget etc for three months and never have I encountered such nonsense. In the end it turned out to our interest as I booked via hertz and they upgraded me to a luxury sedan. I got the same price via Costco and they honored it. Apart from the phone calls, I was also conducting an online chat with enterprises customer service. You can read for yourself what their response is. It's not a company worth dealing with. Boycott for life.
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June 2024 by Murat Sean McKeown
I did a one-way rental and dropped off here. Very courteous employees & great vehicles. Pete the manager was gracious enough to have me dropped off at my hotel down the street! Thanks Pete!
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June 2024 by Wade C
I’ve had issues at Avis, Budget, and especially Dollar. I thought it was just an industry wide issue. But Enterprise was fantastic. At least this location. Oscar was great, knew his stuff, efficient, professional. Excellent service. I’ll be coming here from now on.
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June 2024 by Christine C
The staff at the Spring Hill Herndon location are so kind, we’ve experienced the absolute epitome of top customer care — both on the phone and in person. They always make a point to address members of our family, and if there are options for cars, they allow us to choose. The car is ALWAYS clean!!
We use this location often, and it has set the bar for us with rental car facilities.
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May 2024 by Silvana Giarrana
I rented a vehicle from Ocean City, Md for a same day drop off one way to Virginia. I decided to drop off there cause it was close to my daughter's house. First, they never told me it was inside a Marriott hotel, Springhill Suites... I drove up and down getting extremely frustrated. I finally asked her where is it? Was informed inside the hotel. Mind you I talked to her twice and she never relayed that important tid bit. There isn't a sign outside that says Enterprise or any indication. You have to go inside the hotel lobby to see a little sign that says Enterprise. There is no drop-off area so I parked it right outside the front door of the hotel. She would not go outside to see the gas tank was filled appropriately but said the car tells her mileage and gas. I was shocked. The car was very mediocre and not state of the art technology. I found the office not helpful or accommodating. She couldn't give me a ride to my daughter cause she said she was alone but I saw another person in the office. I don't feel this office cares about customer service. More than 40 minutes of my time was wasted trying to find their office. Never again!!!
I always travel Enterprise and always rave about them but this experience has left me stunned. My daughter picked me up and was like I can't believe they don't tell people it's inside the hotel. She said she would never have found it either and she lives in Herndon. So all beware.
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February 2024 by Kyle Howell
“They’re great”- Tony the Tiger
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February 2024 by Aravind Thyagarajan
Good customer service but have a very less selection of cars
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February 2024 by Max Goodman
Terrible experience across the board. Go anywhere else for a rental car.
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January 2024 by Less Rut
My overall experience w/Enterprise was average minus the lack of vehicles choices when it comes to availability. This negative review is only due to their affiliation w/Highway Toll Administration LLC. They schemed up an unethical practice to charge bogus toll fees w/o providing valid proof. Don't believe me; Check out BBB with similar incidents.
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September 2023 by Cyrus Hadian
I strongly advise against using this Enterprise location under any circumstances. My experience with their "after hours drop off" service was a complete nightmare. Days after I had returned the vehicle I rented, they hit me with an absurd cleaning fee. When I reached out to inquire about this excessive charge, I was met with an infuriating response from Michael, who claimed that the vehicle smelled of smoke.Let me be crystal clear: during our family trip, absolutely no one smoked or lit anything inside the vehicle. We had mostly children with us, and none of the passengers are smokers. This baseless accusation is not just offensive; it's outright fraudulent and an attack on my integrity.When I pointed out that Michael's ludicrous claim of "this happens all the time" might indicate that he's wrongly charging customers, he hung up on me. This level of customer service is beyond appalling, and I am utterly disgusted with this location's unethical practices.Save yourself the headache and avoid this Enterprise branch at all costs. They are clearly more interested in inventing fees than providing honest and respectful service to their customers.
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September 2023 by Kelley MIller
I have in the past had good experiences with enterprise. Everyone is very friendly, etc.. I had the misfortune of my car breaking down in Fredericksburg, Virginia-had to get an Uber to Northern Virginia-100.00 I rented a car from the Herndon location expecting it to only take three days-I booked through Costco. On Friday I had to update my rental because my car wasn’t ready. Which I did on the phone with Mike and I said well I have to have at least through the end of the day Monday because they’re closed over the weekend. To speed up the story-I ended up having the car for three weeks and one day. When I was turning the car in.(because Mike said I couldn’t drop it off at the Fredericksburg Enterprise-so I had another hundred dollar Uber ride back to Fredericksburg .) I said, don’t I qualify for the weekly rate-he said no it is what you book at when you originally get the car. Costco only has a record of my having the car three days-so when they review that other 2 1/2 weeks was a brand new rental-and my understanding from Customer Service is he should’ve just gone in and changed on that Friday when it was clear I was going to have a minimum of a week to a weekly rental. After I started reviewing my bank account and seeing that I had spent $1400 at enterprise alone.-I went to their website and very clearly. It said you have a cheaper rate the longer you rent. The weekly rate would’ve qualified be to have spent only $750 so I asked for a manager to call me.. on three different occasions. I posted a negative review on yelp two days ago and someone responded. We want to look into this sent us all the details-no response-if I had the money I’m gonna say that’s their standard thing that they say to make people think that they were looking into it when I wonder how many people who have posted reviews that are not positive have actually heard back from the company-or is this just a way of manipulating reviews on their part. I I have a way with three negative reviews in my entire life. I have written quite a few positive reviews because I think it’s important to acknowledge. Good service.The fact is -if the area manager had returned my call-after asking on three different occasions for him to call-even if I was not happy with the ultimate outcome-I would probably not be here posting a negative review. People make mistakes. Things don’t always turn out exactly how we want. I get that. But ignoring a customer who has made the outreach on several occasions to talk to management-it’s not only horrible customer service-it’s just plain bad business practice
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September 2023 by Alex Seger
Disappointed to hear that this location accused my family and our family friends of having smoked and left ash in the rental when in fact nobody in our party smokes. We took care to make sure there wasn’t sand leftover in the rental from the beach and that it was in the same shape we left it in. Unsure of where this claim originated from, but it affects the character of all who enjoyed the rental and our trip.
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September 2023 by Conner Rhodes-Hadian
Overall, terrible customer service. They’re scarily eager to charge you for things that did not happen. Management and corporate said multiple times that they will reach out but I’ve yet to hear from anyone. This was a terrible end to an otherwise great family trip.
