FedEx Ship Center in Herndon, VA offers a range of shipping services, including packing supplies, boxes, and FedEx shipping. Customers can have their FedEx shipments held for pickup or schedule residential deliveries using FedEx Delivery Manager. The center provides cost-effective expedited, standard, and economy shipping options, with FedEx Ground being faster to more locations than UPS Ground. The staff at this location is known for their professionalism and exceptional customer service. Razi, the front counter employee, is particularly praised for his in-depth knowledge of FedEx services and his dedication to providing the best possible assistance. Customers consistently report outstanding service, with Luna, another employee, being recognized for her proactive and efficient handling of customer needs. Despite occasional lines, the staff works diligently to help customers as quickly as possible. In one instance, when a customer experienced a mix-up with an express package delivery, the staff, including a friendly manager named Eric, promptly addressed the issue and coordinated a successful delivery. Overall, the FedEx Ship Center in Herndon, VA is highly regarded for its reliable shipping services and its commitment to customer satisfaction.
Luna at the FedEx office in Herndon was incredibly helpful and kind. Even though she was clearly busy, she took the time to assist me patiently and with a great attitude. Her customer service was truly outstanding!
June 2025
The staff at this location is very helpful. Sometimes there is a line when I come to drop off my packages, however the staff trying their best to help people as fast as they can.
February 2025
Excellent service on a RMA. Took less than a minute.
