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April 2024 by Wendy Hahne
The customer service that Joey provides is excellence. I would drive out of my way and on a weekend for Hogan and Sons of Herndon to work on my vehicle.
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April 2024 by Xander Hartman
Got me in last minute despite a very busy Saturday. And they were able to repair the flat without needing a replacement!
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January 2024 by Ernest M.
Right front axle was improperly replaced in September of 2023.Right front axle failed in January of 2024. Vehicle had to be towed to a nearby mechanic and right front axle had to be replaced and installed properly.
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December 2023 by Cronkite
No one ever wants to go to an automobile shop. That's my opinion. However, this shop and it's staff do everything they can to accommodate and ensure you're taken care of. One of the memorable experiences I recall is that they really are just telling you what has been discovered with your vehicle. Like a doctor, their job is to be honest(given you provided the facts), but they never made me feel forced to do any work. Quite frankly, it was a refreshing experience to see that people were willing to be honest, knowing I wouldn't like the answer.
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December 2023 by Lisa Overberg
Joey and his team provide outstanding service. They found and repaired a broken suspension before I left for a long trip. They forgot to make one small repair but quickly fixed it at no charge. They take such great care of my vehicle, and I highly recommend that you bring yours here too.
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December 2023 by Shayana Benton
Excellent Service, Professional and Very Efficient. I called to get a tire replaced and the service men were able to get the tire ordered and changed out the very next day. I recommend Hogan & Sons Auto for your car service needs.
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December 2023 by Nicolas
Given that most of the reviews posts on these crooks’ page are from people with 1 or 2 reviews, I’m willing it bet they’re fake. Read the reviews on other platforms and you’ll see they’ve 2 stars there.My girlfriend brought her car in here for an inspection and they tried to take her on a maintenance wild ride to the tune of almost $1,100. According to folks at Hogan and Sons, this car needed tires all the way around (with 5/32s tread!) and new brake rotors and pads in the rear due to what they assert to be rust preventing the brake pads from making contact. One tire had a nail that was not in the sidewall and thus able to be patched - they claim it is “unrepairable.” There is no rust on the surface of the rotor where the brake pads make contact; only minimal along the end, which is completely normal. This is a blatant misinterpretation of 19VAC30-70-80 which only list failing conditions for brake rotors as “Brake drums or brake discs (rotors) are worn or scored to the extent that their machining would result in a failure to meet manufacturer's specifications. Use the specification stamped on the rotor or drum if available” and “Brake drums or brake discs (rotors) are scored to the extent that the braking surface is reduced to the point that the braking efficiency is adversely affected. This does not apply to minor scoring caused by debris.” Brake pads however may fail for a number of reasons, one of which being “10. Any lining or pad is misaligned or does not make full contact with the drum or rotor, with the exception of minor scoring caused by debris, provided it does not affect braking efficiency.” This was cited as the reason, and is not present on the vehicle. The pads on the vehicle have 5/32 left on them. This was a scam to try and take advantage of someone who didn’t know better. Avoid these thieves.
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December 2023 by Callie P.
Update: like others have said, I brought my car to be inspected elsewhere where I passed inspection and they told me they didn't know why I was originally rejected. I bring my car here against my better judgement because it's close to my house. Last time I brought my car in for an oil change, they said my shocks had to be replaced, so I let them do it. As soon as I got it back, my car was shaking and made terrible noises (metal on metal sound) every time I went over a bump or drove on a rough road. Not knowing much about cars, I was hoping it just needed to be broken in. Come time for my safety inspection, I took it back and asked them to fix the issue that was created when my shocks were replaced. They did not diagnose or fix the issue (blamed it on gravel) but gave me a $1,300 quote to fix other things for inspection. I don't trust them to do more work on my car. So now my car is still messed up from them replacing my shocks, I have to find another shop to get a second opinion on/fix any other issues, I have a rejection sticker on my car, and I'm down $20 for the inspection. Save yourself the time and money and find a more reputable shop.
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December 2023 by Natasia Burnley
I recently had the pleasure of visiting Joey Pedralvez at Hogan & Sons Tire & Auto for some car repairs, and I must say that the level of customer service I received was absolutely outstanding. I am writing this review to express my gratitude and appreciation for the exceptional service provided by Joey and the entire team.From the moment I walked into the shop, I was greeted with a warm and friendly smile. Joey took the time to listen attentively to my concerns and thoroughly explained the repair process, ensuring that I understood everything. This level of transparency and communication immediately put me at ease, as I felt confident that my vehicle was in capable hands.Not only did Joey demonstrate extensive knowledge and expertise in their field, but they also went above and beyond to provide me with cost-effective solutions. They carefully assessed the issue and offered me various options, explaining the pros and cons of each. This level of honesty and integrity is truly commendable, as it made me feel like a valued customer rather than just another transaction.I highly recommend Joey and Hogan & Sons Tire & Auto to anyone in need of automotive repairs or maintenance. Their exceptional customer service, combined with their expertise and integrity, sets them apart from the rest. I am grateful for their dedication and commitment to ensuring a positive experience for their customers.I will definitely be returning to your shop for any future automotive needs.
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December 2023 by Koindu Family Association
I cannot adequately express how much I appreciate Hogan & Son at store #6004. The manager and team went above and beyond to quickly fix the maintenance issues with my vehicle. The manager on duty displayed true dedication and commitment to customers like myself and others. This is not the first time I have experienced such exceptional service from Hogan & Sons. As a new resident to Herndon, VA, I am truly grateful for your professionalism and dedication in serving our community’s auto repair needs.
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December 2023 by Tee
Today, I visited Hogan & Sons to address a tire issue that mysteriously went flat without any visible punctures. Arriving as the first customer within the initial 10 minutes of their opening, a 45-minute inspection revealed a possible air leak from the tire's sidewalls. After remounting the tire and observing water dripping beneath it, I decided to change it as per their recommendation, which seemed fair. However, the cost seemed a bit high at $157, but I proceeded to avoid driving on a spare and to make it to work.What concerned me more were additional recommendations that seemed unnecessary. I declined them and left, only to have the check engine light come on less than 20 seconds after leaving their lot. Upon calling the shop, they suggested it might be due to low oil, despite no 'check oil' light being illuminated. Oddly, they never mentioned the check engine light being on when I was there.I've owned the car for three years and have never encountered the check engine light until immediately after leaving their shop, which raises suspicion about a potential link to their recent service or an inadvertent action during it. They requested I return at 3 pm, stating a $160 diagnostic fee. While I'm not assigning blame, the timing seems too coincidental to ignore. In fairness, I believe a complimentary diagnosis to rule out any service-related issues is warranted.
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December 2023 by Arii D
I had the most incredible experience at Hogan & Sons, and it’s all thanks to their outstanding store manager, Joey! From the moment I walked in, Joey went above and beyond to ensure I received top-notch customer service. His knowledge, professionalism, and genuine desire to help truly set this establishment apart.Joey’s expertise not only made my visit seamless but also demonstrated the kind of commitment to customer satisfaction that is rare to find. He took the time to address all my concerns and provided insightful recommendations. It’s evident that he values each customer, creating an atmosphere of trust and reliability.Hogan & Sons is lucky to have someone like Joey leading their team. If you’re looking for a place where exceptional customer service is the norm, look no further. Trust me, you’re in great hands with Joey and the entire Hogan & Sons team!
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December 2023 by Aaron J
great business and professionalism! Joey, the manager of the shop was thorough at explaining the issues needing attention (none of the well, looks like you need this, that, and this, etc... sales pitch). He was straight to the point! He even price matched the local competitors! wow! amazing! Met some of the other crew while Joey showed me the tire issues. special thanks to those guys, Joel and Arnel who were very friendly and knowledgeable. Joey said he wants to keep his customers happy and wants them to feel like "family" so they will keep coming back. you've got my vote on this one! We will definitely be coming back here for all of or car care needs!
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November 2023 by Dustin Powell
I needed 4 new tires and an alignment. Their online tire selection was better than anywhere else. Once they took the old tires off they saw that I needed new rotors. Being on a fixed income I was only prepared to pay for the new tires and alignment. The rotors were so bad I was told and shown that it was a safety hazard not to get it done. They were great and helped lower the price as much as he could so I was able to get everything done. My car rides wonderful now. I appreciate the job they did. I will definitely be going back for all my maintenance needs from now on.
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November 2023 by R K.
After replacing my old battery from a local auto parts store, and finding out the alternator was also bad, I called around and got estimates from 3 other shops before calling Hogan and Sons and speaking with Joey, the manager. His was the best price, and even beat out the estimate of a shop in rural Western Maryland. I brought my car in within the hour and the repairs were completed in less than two hours from my placing the call. Joey was pleasant and sympathetic to my plight. I will certainly consider returning to this shop in the future.
