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June 2022 by Dan Chang
They recommended to change my brakes too early on two vehicles. Every time after getting an inspection. The first time I changed them through them but got suspicious after recommending brake pads again on my wife's car that's two year old at the time and basically driven. Was told the sensor should be notifying us soon and it's best to be replaced them now. Had it checked out at maintenance through the dealership and said it had a WHILE to be replaced. Even now, dealership says I still have another year until it has to be replaced. Keep in mind we rarely drive this suv so this scam would work who drives high miles. Be cautious.Still driving after 2 YEARs later and no brake sensor they mentioned.. Will not be visiting this local chain at any locations, really thought they were trustworthy
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May 2022 by Dan C.
They recommended to change my brakes too early on two vehicles. Every time after getting an inspection. The first time I changed them through them but got suspicious after recommending brake pads again on my wife's car that's two year old at the time and basically driven. Was told the sensor should be notifying us soon and it's best to be replaced them now. Had it checked out at maintenance through the dealership and said it had a WHILE to be replaced. Even now, dealership says I still have another year until it has to be replaced. Still driving after 2 YEARs later and no brake sensor they mentioned.. Will not be visiting this local chain at any locations, really thought they were trustworthy
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January 2022 by John Jones
Pretty rude when trying to get a state inspection like it was a hassle.
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November 2021 by H A
Nice shop and they are amazing Custumer serviceThank you guys for yours assistance .I hope I saw yours store every where I go good luck
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August 2021 by Gwen Alviani
I have been using Herndon Auto Care for close to 8 years. I have always been impressed with the friendliness of the staff, the excellent prices, and the fantastic service. I recommend everyone use these guys!Services: Battery
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July 2021 by Nimit G.
I decided to go here for my car VA Inspection. Everytime I make a point of calling before heading here, and get wrong information about their service time. Just today i made sure that the place is open till 2 PM, i reach there at 12 with a good amount of buffer for other cars in line to get services before me. But when i reach there, the inspector tells me he is going to take an hour long break now and then service no other car. He can take a break for how ever long he prefers, but then why did they ask me to drive all the way to their garage if they already knew that no other new car was going to be serviced? this is the 2nd time this has happened. and the staff is rude and work with a 'i dont care about your time' attitude. safe to say i am never going back here again.
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May 2021 by Hsin-Pei H.
Great service and reasonable price for auto service. Friendly staff! No hassle during the visit and checkout :)
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November 2020 by Jeff Zheng
Good price and good service!
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April 2020 by S Otsuna
The owner was short temper, I was asking what wrong my car after the security check. He suddenly said “Get our from my factory!” to me. I will never go to this crazy honest Tom guy place.
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November 2019 by Daniel Ben-harus
I arrived at a place with a coupon for all wheel alignment, amazing customer service. Nice and kind staff
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November 2019 by Daniel Ben Harush
I arrived at a place with a coupon for all wheel alignment, amazing customer service. Nice and kind staffhighly recommend!!
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October 2019 by Q Nguyen
Great place for car inspection
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September 2019 by V S
Took my 16 years old car for oil change. The whole experience has been pleasant. They didn't try to recommend or coerce me into unnecessary repairs. They do not have parking however they were upfront about it.
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April 2019 by Erik McLeod
Been taking my car here for the past 3 years or so. I've had them do multiple oil changes, light replacements, inspections, re-inspections, and a brake replacement. The service is always quick, there's always an appointment available within a few days of calling, the prices are great, and the staff is always helpful and kind. The place is managed quite nicely and is never packed, even at the end of the month. I don't have much else to say. This place is great.
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April 2019 by Christina Patterson
Great service and very competitive prices. They thoroughly explain diagnoses and options. I first visited this shop about 10 years ago - service has been excellent every time. I highly recommend them.
