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February 2024 by Bryan
Been going here a year. Nothing but A+ service every time, from a transmission replacement to an oil change. Everyone is knowledgeable and friendly. I won’t go anywhere else.
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February 2024 by Lisa Rita
I trust Herndon Reston Transmission! Randy informed me of a recall I was unaware of, he provided excellent customer service, and my quote was incredibly competitive. It's a relief to know there are mechanics out there that you can trust and will look out for the customer! Thank you Randy, you've earned our business!
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February 2024 by Lisa R.
I trust Herndon Reston Transmission! Randy informed me of a recall I was unaware of, he provided excellent customer service, and my quote was incredibly competitive. It's a relief to know there are mechanics out there that you can trust and will look out for the customer! Thank you Randy, you've earned our business!
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February 2024 by M Helmand
The guy in the picture charged me $ 145 for just cleaning the code which came back up right away . Didn’t even bother to test the battery or alternator output. SAD. You better be looking somewhere else.
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February 2024 by Marcia House
I've used them for car repairs for several years. They handle more than transmissions. Randy's prices are reasonable, and he and his shop are totally honest! They're the best!
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December 2023 by Dayana Eyler
Service is great. Randy is very helpful and I don't leave there feeling swindled.
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November 2023 by Kenneth Baldwin
My wife's Buick Enclave was rumbling and seemed to be skipping in the transmission. The dealership diagnosed it as needing a torque converter, which would be in excess of four thousand dollars, plus more to address other issues. So, I started calling other shops to see if they could do the work cheaper. While traveling home on a Saturday, I randomly called Herndon Transmission, and Randy answered. Upon explaining the problem, he immediately researched the issue and suggested trying something else first before spending that much money. He checked GM's own recommendations specific to this problem, and insisted we give it a try. Long story short, I got it there on Tuesday and it was fixed in a couple days for a mere fraction of what the dealership wanted. Wow! Randy is honest, professional, personable, knowledgeable and fair. I can't thank him enough for what he did. Before making a decision based on dealership recommendations, go to Randy. I most certainly will!God bless you, Randy! You're the best!!!
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September 2023 by Mike Shamblin
I had a transmission issue and dropped off my truck (2011 Ford F150 SVT). After determining what the problem was, Randy found that it may be covered under warranty. He gave me the phone number, recall information, and asked me to check with Ford to see if it would be covered. If it would, he stated that he would get the truck ready so I could pick it up and take it to Ford. They could have easily just done the repair and never said a word, but did the right thing and tried to find a less expensive way for me to get the truck fixed. It says a lot about the way Herndon Reston Transmission goes about their business if they are willing to cost themselves work to help their customers. I would 100% recommend them for your automotive work.
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August 2023 by Fatimah P
As other reviews have stated, Randy and his team are honest, take the time to educate about not only what is needed on your car but why it is needed, fairly priced, (Randy researches the cost of parts to get the best price for the repairs,) and do not take advantage of their customers. My 2013 car needed extensive unexpected repairs and Randy and Jake worked patiently with me in explaining and phasing the work from most immediate to least immediate. Jake’s attention to detail ensured that my tire repair kit was updated. (Unlike other mechanics who ignored the warning advisory on my dashboard.) The cost of replacing my shocks was significantly less than two other auto repair shops from whom I obtained estimates. The car drives so much smoother now that even passengers notice the difference! The final cost of all the repairs totaled less than the estimate that Randy provided! And finally, upon picking up the car and driving to my destination the tire alert light came on. Randy advised that I bring it back for them to check. They discovered that a huge nail was in the tire. They plugged it, tested it, and when I went to pay Randy (knowing I was on a very tight budget) refused my payment as I “had already spent a lot of money with them.” Randy and Jake through their professionalism, kindness, honesty, and great pricing have earned my business and are my go to mechanics! I have been recommending them to friends and neighbors and will continue to do so!Services: Air & cabin filter replacement
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August 2023 by A.J.
Randy and his crew are fantastic. Since 2012, when I moved into this area they have been taking care of my cars. They are friendly and customer service oriented, their prices are competitive and not out to gouge, my cars have always done well and lasted a long time with their help. I don’t live in the immediate area, but I still bring my cars here when I can, because of the trust they have instilled. Awesome work guys!!Services: Air & cabin filter replacement
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August 2023 by Fatimah P.
Honest, professional, kind, and well priced. No upselling for additional unnecessary services! My car required extensive repairs, which I had not anticipated. Randy and Jake worked with me in phasing most immediate to least immediate repairs. Both were very patient in explaining not only what needed to be fixed but why. Jake's attention to detail in ensuring that my tire mobility kit was serviced (other mechanics had ignored this) is to be applauded. Another mechanic advised I would need a wheel alignment after a major repair was made. Both Randy and Jake assured me that this wasn't the case. It wasn't. Final cost of all repairs came in less than their estimate. Plus when one of my tires unexpectedly needed to be plugged, Randy fixed it gratis due to the amount of money I had just spent with them. (And knowing that I was on a very tight budget.) Friends driving with me now notice how much smoother a ride the car is providing. I have been recommending HR Transmission at every opportunity. Herndon Reston Transmission is now my go to mechanic!
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June 2023 by Parker Luedtke
Came in to get the clutch replaced in my 05 jeep Wrangler. After getting it replaced I was amazed how light it felt! Guess I've been needing it done for awhile. They were fast and very friendly. This shop will go the extra length to make sure you are treated right. I would highly recommend taking your car here for anything drive train related.
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June 2023 by David B
I've been a repeat customer for over five years and this team has always taken great care of me. I have a 2006 Jeep Wrangler with over 215K miles. When you have a vehicle this age with high mileage, you really need automotive experts that you know you can trust. I have confidence sending all my friends and family when someone needs service. Randy has always been straightforward about what needs to be done and quotes a fair price. He doesn't mislead you into pricey and unnecessary repairs like other shops I've experienced in the area. I'll always bring my Wrangler to Herndon Reston Transmission whenever it needs expert attention.Services: Transmission
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June 2023 by Lisa Jones
Put the wrong motor oil in my son's truck, cost over $600 to replace oil pressure switch, drain oil and re-change to correct oil FROM DODGE RAM OF LEESBURG (TECHNICIAN SAID HE NEVER SEEN SUCH A SLOPPY MISTAKE) God only knows what future problems this may have caused to the truck, my son is in the process of taking them to small claims court to pay for this, he's not trying to make money on them just trying not to spend money because of there negligence. STAY AWAY...UNLESS YOU WANNA WRITE A REVIEW ALSO...,plenty of great company's out there no need to settle
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June 2023 by Tammi Lambert
I trusted the owner however using them was a mistake. The car is in the shop now with a reputable service center and they noted that they put the steering wheel on backwards. Now Herndon Transmission was honest and said they put the steering wheel on backwards and they needed to correct it. When it was picked up it was suppose to be corrected. However, the new service center said it was still on backwards. Herndon Transmission removed the driving shaft and said it was not required and now we received three estimates on what needs to be fixed and replaced. All three have said they do not know why the draft shaft was removed and it needed to be replaced. Be leery and manage your expectations when dealing with management at Herndon Transmission.
