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March 2024 by Jean T.
Coupons given - told can use immediately - went to buy pants - can't use coupon on pants - no reason given, just no you can use that. So coupon is NOT able to be used immediately - very misleading. Won't shop here again - prices are way out of the norm. Much too high for quality of what you get
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February 2024 by Real Life Productions
I was followed around the store as if they I was a thief went to look get 3 items an decided not to get them cause of that fact alone I don't know if it's cause my appearance or what but they made it so uncomfortable to even want to browse and or touch anything
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February 2024 by Rachel Zimmerman
Poor. The cashier did not check anything for security tags and once I home, I noticed that all pants were still tagged.
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February 2024 by lilly kin
the store was tidy, and the employees were nice and helpful.
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February 2024 by Carol Pearson
Kohl's in Herdon is great.stephanie is a fabulous cashier who makes you feel like a valued customer.
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February 2024 by Matt P
I always loved going to this specific Kohl's. The staff is always friendly they know where everything is and despite the long checkout lines it moves pretty fast. I shop here a good bit but it's definitely my secret weapon on Christmas Eve. The manager who was working up front on Christmas Eve right around closing time was especially was very helpful and sweet. I already checked out and had no idea that they carried picture frames so I came back in to ask and it saved me a trip. THANK YOU!!
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January 2024 by Robert Riley
Excellent experience here with last-minute Christmas shopping. Bought a number of very good items. And when I noticed that I was charged a bit more than what the sign said on the rack for something, a woman in customer service instantly took off the added price and called colleagues to check the price shown on the rack. Turned out that closely-related but less expensive items were accidentally placed under a price sign for other items. Good experience all around at Kohl's for the holidays. Much appreciated.
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December 2023 by Amy OM
Clean and open. I went there to buy sunglasses and a watch for Xmas gifts. I got to the jewelry counter and no one was there. It had a QR code sign which I had to scan in order to get assistance. When I scanned it, the QR code was not working. I did it several times and gave up. I then flagged down a Kohl’s worker, and asked for assistance and they pointed at the QR code and told me to scan it and I complained it doesn’t work. I stood there for several minutes and walked out the store frustrated. I burned about 10 minutes standing at the counter. I would think that even without the QR code, if a patron is standing at the counter for several minutes, they should ask if I need help. I typically have no issue at Kohl’s, but this time the customer service was lacking! The store was quite empty too. Too bad.
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December 2023 by Nikhil Dogra
Partially emptyLimited products availableAmbiance is bit sadUsed to be a busy place with good cloth choices avaialble but not any more.
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December 2023 by Lavanya Reddy
The lady at customer service was very rude. I think she should learn how to respect customers. Kohl’s should better hire professional employees. She treated me differently got offended by her behavior. I literally wanted to give ZERO star for the way she behaved. Hope kohls take this review seriously.
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October 2023 by gina taylor
Nice, clean, and quiet. Easy to a lomg, most times there's a check out line. I personally find Kohl's expensiveThe store has nice respectful customers service. The store is neat, but There is quite a few products with no tax on them. Which caused me to be a little bit impatient, so they lost a shopper.However, I do understand a lot of brick and mortar, And they're short staff, so maybe that's why a lot of the products don't have tags on them
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October 2023 by JoAnne Norton
Loved the service I got from an associate called Fero or Ferol. More people need to be like her.
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October 2023 by Wandering Wild Free
Typical department store, decent prices and selection. Very empty when I was there, so it was nice and quiet with no wait at the checkout. Customer service was good.
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September 2023 by Jacob Smith
I decided to look around after I was given a Kohl coupon from Amazon drop off. Once I got to the check out, I was informed the particular brand does not accept coupons. What's the point of giving Kohl coupons if I have to figure which brand accepts or not. It's not a manufacturer coupon.
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August 2023 by Kathryn Mackenzie
I was really surprised at the prices here. I guess I expected it to be more like Marshals or similar retailers - even items that were “half off” regular prices were ridiculous for what they offer. Will not be returning.
