-
January 2024 by Iris cruz
LAP SENORA CAROLA HELPED US A LOT WITH A PROBLEM WE HAD.. THANK YOU
-
December 2023 by yenni Yaneth
I was scamed i was charged 199 for a a phone that dosent work and was charged for a pair of earphones the guy said it was free because they had no bags i noticed later he charged for the earphones 64 dollars discounted 20 dollars so the phone and activation fees taxes and payment free should of come out to around 150 not 199 so earphones where not free but 49 dollars i whent back and complain he denied and said thats how it shows on reciped but not how it works i been a customer for more then a year i was getting new phone because it broke
-
October 2023 by Norma Ayala
Carola provided amazing fast customer service. We were very happy with our visit. We were able to accomplish everything we planned.
-
October 2023 by Isaias
The customer service is a joke. The guy working there and a lady, they said they are new and don't know how to do things. Simple, FERNANDO, GO HOME AND LET SOMEONE ELSE WHO KNOWS THE JOB, TO WORK THERE... VERY RUDE PEOPLE. ALWAYS OVERCHARGING PEOPLE WITH ITEMS THEY NEVER PURCHASED..
-
October 2023 by Djinn Abadon
Ok, so I sent my wife to add a new line, they told my wife the cost for the SIM will be 10$ as it was posted by MetroPCS agent online .. but I went there to ask for an explanation for 2 differents charges, one for $10 and another for $25 and the guy working there FERNANDO TOLD ME, oh I don't know what's going on with those extra cost, but the manager is not here . So I can't help you with that. Really? Is that an answer? Then he said , the $25 amount you see there is not real. Oh! Not real? But you too that money from my wife as well!!! And there is no manager? What's going on??? 8 years with metro and never happened before...his final answer from Fernando was, YOU SHOULD DO EVERYTHING ONLINE AND DONT COME TO THE STORE.. OH WOW. AMAZING.. NOW IM CANCELLING MY 5 LINES..UPDATEDThanks to the store manager, and to Jose for the help provided to solve the problem. The money was refunded. Above all, thank you both for the good service. And may God bless you ALL.
-
October 2023 by Top Tronics
very very bad service!!! you need to wait 30 mins in line for them to give you a bad service. if im not wrong the agent name is FERNANDO
-
October 2023 by anil sobti
i love metropcs, but i hate the service they provide in this herndon location, the people working there are very unprofessional....
-
July 2023 by Bethany Armstrong
It's a metro. The person I drop off at it every morning has never complained. Though a couple times I've put in the directions and google doesn't tell me if it's closed or not.
-
February 2022 by Hector Martínez
(Translated by Google) They are mafiosi in gañán to the people I bought two phones and they charged me even what I did not with pre-garbage I need to see to see if(Original)Son unos mañosos en gañán a la jente yo compre dos teléfonos y me cobraron asta lo que yo no con pre basuras necesito vieran de ver a si
-
December 2021 by Olivia
Who else can give you 4 phone lines for $120? Got to love MetroPCS.
-
November 2021 by K Mack
Really helped me out in a pinch. I didn't catch the lady's name that helped me but I came as they were closing because my phone stopped charging and she still helped me purchase a new phone. Great customer service!!
-
August 2021 by Carlos Esquivel
(Translated by Google) Excellent(Original)Excelente
-
July 2021 by Isamar Funes
(Translated by Google) 100 out of 10 excellent service very friendly and respectful staff helped me with everything I needed(Original)100 de 10 excelente servicio el personal muy amigable y respetuoso me ayudaron con todo lo que necesitaba
-
July 2021 by vanessa moran
Excelente servicioLos productos son muy buenos y el personal super buena honda
-
July 2021 by Vanessa Claros
(Translated by Google) Excellent placeSuper friendly and respectful staffFully recommended(Original)Excelente lugarEl personal súper amable y respetuosoTotalmente recomendado
