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February 2024 by Harman Singh
Best service, everything you need from a station and auto shop. #1 !!!!
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July 2023 by ALI MUJTABA HASHMI
Well professional body shop and certified auto tech. Very good customer service form the Onwer he always make sure the client is happy and they are offering also very good quality parts at reasonable prices and highly recommended this store for any kinds Of the vehicle. They are multi language speakers and amazing service. 10/10
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February 2023 by Bidziil K
Super expensive place, went for car oil change & head light bulb replacement . They put cheaper bulbs that can be bought around $5-$10 from Amazon but they charge $20/ bulb and for simple insert into socket charge $20 on eachNever go - these guys will rip you off.
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November 2022 by Hassan N.
I took my car here to get the VA state inspection which they failed due to my brakes. They told me it would cost $550 for 1 brake pad, step, and drum. I told they that it was too much and i would take it to my shop to get it fixed. Which they didn't take to nicely too. I paid then $20 for the inspection and after driving 3 miles from the shop my car doesn't move anymore and stopped on the road. I car has been working perfectly fine until i took it to this shop and how is doesn't move.I took my car here to get the VA state inspection which they failed due to my brakes. They told me it would cost $550 for 1 brake pad, step, and drum. I told they that it was too much and i would take it to my shop to get it fixed. Which they didn't take to nicely too. I paid then $20 for the inspection and after driving 3 miles from the shop my car doesn't move anymore and stopped on the road. I car has been working perfectly fine until i took it to this shop and how is doesn't move.
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September 2022 by Donte Townes
Came at night and the employee there said the gas pump I used would not work, but when moving to another pump the same issue occured. When trying to pay inside, the employee was rude, asking why I came inside and when I was explaining the issue he assumed my card was the issue and did not allow me to pay for gas or any items. I would say this is an unreliable Shell and the way we were addressed here seemed rude, assumptive, and dare I say slightly discriminitory.
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September 2022 by Christopher W
I read a previous review that fit my repair issue...BMW Owner here...These guys do great work and in a timely manner. Got inspection and they were honest. Got the repairs done I only needed...Saved some money that's always a plus..
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March 2022 by Eric L.
Their drive-through for safety inspection is the best. Only takes me 20 mins to done the check. No more need to drop off my car overnight at other safety inspection stations.
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November 2021 by Aksh Sehgal
Car inspector, said I needed new front brakes pad and rotors and quoted $330. I felt the price was high for the low quality pads being used and got the work done at a shop for $240 with better quality parts. The shop which did the work said, the pads had a lot of life left and rotors thickness was sufficient. I tried to make it right by asking for a refund on the inspection and emission with no success. Quite disappointed because I've coming here for 6+ years. I'll need to find another place.
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November 2021 by K R.
This review is not for the convenience store which is great! My review is for the service center located attached to the Shell convenience store. I've been here twice for a VA state inspection and emission test. The issue I have is with the technicians always trying to make extra money by stating a front/back/rear light bulb was out and needed to be replaced. I believed it the first time as I did not check beforehand (costed me $36 extra for a light bulb change). But at the second time (a year later), I was told the same thing which made me annoyed as I had checked the bulbs a few minutes before while waiting in line and they were all working! Ok, it is possible that by some weird chance one of them stops working in the 5min of me waiting to get my car tested however it just didn't make sense! He performed my emission and safety test which my car passed, then gave me a bill to pay inside at the convenience store located next to the service center, and at no point was anything mentioned about the bulb being out! If it were, I guess my car would not have passed the safety test! It was "coincidentally" mentioned after I paid (ie was away from my car for 5min while paying inside the store) and that it would cost me $26 extra to change. I felt cheated that he would mention it to me like this. Ridiculous and would never return to this place. You end up feeling cheated after leaving and always doubtful if you got the service you expected! Don't go here for your VA safety tests!
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October 2021 by Dark 78
So the last car , and the inspector says because I have cigarettes ashes and a soda cup in the cup holder, he would not inspect my vehicle, his personal agenda was obvious , to get out and go home, but the EXXON garage down the road completed my inspection Minus the long 1 hour waiting, all pass and fine with no issues. Yeah sorry for having my cigarettes ash on the floor and on the stick and using my cup holder to hold my drink , you should have ur work area represent your concerns if you wanna play this off next time
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October 2021 by Jason Wilson
So the last car , and the inspector says because I have cigarettes ashes and a soda cup in the cup holder, he would not inspect my vehicle, his personal agenda was obvious , to get out and go home, but the EXXON garage down the road completed my inspection Minus the long 1 hour waiting, all pass and fine with no issues. Yeah sorry for having my cigarettes ash on the floor and on the stick and using my cup holder to hold my drink , you should have ur work area represent your concerns if you wanna play this off next time
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August 2021 by Raj B.
In full honesty, I have never filled gas here or used them for car repairs etc., but I have been getting the state and emissions inspections for my cars done here for at least the past 15 years of so and they are the best in that department. From what I have observed over these years, there mission is to get the given car inspected as efficiently and quickly as possible without trying to hold the customer hostage for any unnecessary repairs as part of these mandatory inspections (unlike some other shops). I have found all the technicians to be very friendly, reliable, efficient and fast, and I think they inherit this behavior from the station managers/owners. Most of my trips there have taken less than 30 minutes, and now even though I live at least 12 miles away and there are many car inspection places nearby, I still drive up to them to get my cars inspected every 2 years, based on the good customer service I have received from them all these years. Needless to say, I recommend them highly !
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April 2021 by Skip Owen
Have been Bring me my cars to in shell since I moved in Herndon in 1990. I never worry about being ripped off or being overcharged or something that’s not broken being told that needs to be fixed. Once again today I had an issue with what I thought was my alternator and drove to the station.Young mechanic came out tested the battery checked out the alternator and discovered that the connecting clip had come out of the alternator and that was my issue. Ask him how much he smiled and said I only spent 10 minutes thanks for coming to herndon shell.Where do you find that kind of service anywhere these days?~Sal P.
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March 2021 by Sal B.
Had an issue with my 1987 S15 GMC pick up truck. For some reason when I tried to start it the small wire leading from the positive battery terminal to the frame began to smoke and melt. Had it towed to the Herndon shell near where I live and left it thinking this is going to be expensive because I've never seen anything like that happen before. The next day I got a call it was fixed. The main ground and cable to the engine block had become so rusted and no longer completed the circuit from the battery to the starter and back to the battery when I turned on the ignition. The cost for the repair or $60. I was thinking they would come to hundreds not knowing we could possibly be the issue and how many parts they have to replace to fix it and had to charge me for five or $600 I wouldn't of known it. So that's the story I'm regular garage doing quality work I'm not ripping off customers who wouldn't know any better.
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February 2021 by Narayana Kaliki
Scam.. they fail the inspection , so they can make money.. they said some part is broken and they need to get it from the auto parts in 1 hour. But they called me in 10mins and said they got the part. Basically they replaced some used part..and rude guys.. they feel like they are doing some social service