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March 2024 by Ivania
Remy was kind enough to help me with my tire pressure. He probably saw me struggling to put air in my tires. Didn’t have to come out but went out of his way to help. I will definitely be back for a tire estimate. Highly recommend. Thank you, Remy!
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February 2024 by Estefani Bonilla
Edson did an amazing job working on my car. He was very professional and happy with the services. Remy was a great services advisor and explained everything I needed. Price was very accommodating, definitely coming back.
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February 2024 by sam simon
remy is the best, they did such a great job with my car
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February 2024 by German Anaya
Most efficient gas station full service, Remy the manager is kind, comprehensive, overall wonderful customer service.
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February 2024 by Farhad Kami.
I visited the mechanic shop today to replace my car's brake pads and router. I bought both the router and brake pads independently. After 30 minutes, the mechanic called to say the router wasn't a proper fit. Despite only removing the tire, not the router, they insisted on charging the full price. Consequently, I had to pay $269.93, which included the supposed router replacement that didn't happen. In conclusion, I wouldn't recommend this mechanic shop.
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February 2024 by Jay O
⚠️ CAUTION, The "New Management" here is SHADY.
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February 2024 by Jessica Cole
I went in for a tire rotation and oil change and man they were so kind and accommodating. I was first greeted by manager Eddie. The place is small and does not have inside seating, but one random stool. However, they allowed my 4 year old to sit and watch her tablet to stay warm during our wait. Then the tech Reid came in asked about coupons etc. I explained I had a Groupon. He explained that due to my style of car the only oil they had was fully synthetic so I could either buy a different Groupon (and request a refund through Groupon )with the fully synthetic or pay the difference (which was $25). Either way I’m still coming out with fully synthetic oil and tire rotation for $55 still not bad in the grand scheme of things. I explained my 4 year old was with me when he quoted the hour wait for me and in turn he said he’d have them for as fast and efficiently as possible. They took my truck in immediately and within minutes I saw about 2-3 guys just going to work. Eddie the manager was kind keeping with conversation with myself and my daughter to help pass the time. I would say it took them around 45 min and they cut no corners as we could see them working through the window out to the bay. Both men were extremely kind and hospitable. Not really sure about the other reviews outside of the limited seating being accurate and there is outside seating it’s just too cold presently. I will absolutely be back and recommend all I can to them. Thank you so much for being so accommodating when you didn’t have too at all. I had no appointment yet I was treated with immediate attention and courtesy!
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February 2024 by Dale Henry
I've been taking my vehicle to Sugarland Shell station for many years but they came under new management a year or so ago. I recently took my car there for a state safety inspection and was told that it failed the inspection due to my rear brake shoe pads being under the safe limits. This was the first time the 12 years of owning my car that it had failed a safety inspection. The situation didn't feel right to me, so I instructed the Shell to go ahead and put a Rejection sticker on my car and I would go out and check on other options. I contacted my brother who is a realtor and has contacts with many businesses in Northern Virginia, and he refered me to a reputable garage. I took my car in and they looked at it I was told that there was nothing wrong with my rear brakes. I got the car reinspected by an honest inspection station and it passed with flying colors. Do not take your car to Sugarland Shell for Inspections or repairs. Sugarland Shell is run by dishonest people.
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February 2024 by Mousa Moose
The service is excellent, people are kind, and wait is much shorter than the other shell in Sterling. Oil change was done well and cheap. Highly recommend this location near Popeyes and Dranesville at the entrance of Sterling.
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January 2024 by Mary Ann Wagner
The Oil light on my car came on so I stopped in to this gas station to get oil. The mechanic Remy was awesome. He was very helpful. He helped me right away and smiled the whole time. GREAT service.
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January 2024 by I Money
GO SEE LT!!I called him Friday morning, saying I needed brakes done. Dropped it off at 8pm. Called me at 730 am on sat starting my car was ready. He offered great customer service! Above and beyond!Thanks again
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December 2023 by vijay aggarwal
I needed a patch for a Tesla Model Y tire that had a nail in it. I have been using this place for all repairs since last many years and always had great experience; this was my first encounter with new management, and to my pleasant surprise, the new manager known as "LT" by his first initials was as efficient, courteous and helpful as I had been used to in the past. I intend to keep Sugarland Shell as my first choice for any automobile work.
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December 2023 by Inga DaMota
I went to this location to get my subaru serviced and it was a very pleasant experience. I was provided a summary of what my car should have done with a very thorough explanations of the way components worked! LT the manager is awesome and very honest
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December 2023 by Najaira Gonzales
Amazing experience! From start to end customer service was outstanding from everyone especially LT. They were very knowledgeable, great communication, clear, patient, direct, kind and helpful with showing me what I needed to fix. I got my inspection done quickly and was informed of the process. Also, got an oil changed and they got it done much quicker than any other location. I have gone to others in MD & VA and didn't meet expectations for my first visit. This place is my top favorite place to take my car to get service done and has exceeded my expectations in Virginia. Very thoroughly. Great location, clean and outstanding employees. LT goes above and beyond to make sure I had an amazing service. This place has won me over to return for my future services. Highly recommend this location.
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December 2023 by Blanca Romero mejia
LT from the sugar land shell game me great customer service. He went above and beyond. His team is wonderful