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August 2024 by Andrew B.
Brought my car in for a slow leak in one of the tires and was told they would be able to patch the tire fairly quickly. I sat in the waiting room for almost 3 hours. When I went to check out, I was told that they noticed I had worn through the brake pads and warped the rotors, and I needed to replace everything, then provide me with a quote of close to $800. I had to bring the same car to a licensed dealership the same week for an unrelated issue and I asked if they could take a look at the breaks to tell me what kind of condition they were in. The dealership said there was nothing wrong with the rotors and didn't even recommend changing the brake pads yet.
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July 2024 by Ashley A.
If I could give negative stars I would. I went to get my safety inspection and possibly oil change this morning at 9 am. Sales associate I dealt with didn't seem like he wanted to be there. Which made interactions very off putting. I explained I was there for safety inspection and if they had time an oil change knowing that since I didn't have an appointment for oil change might not happen. Sales associate made it clear they would not have time for oil change so I said that's ok I'll go get it somewhere else. One of the mechanics over heard and stepped in stating they could do it while safety inspection so I said great. I asked how long it would take and was told looks like we don't have many cars so 1 hr to 2. I told them I was gonna leave and asked if they could give me a call. Hadn't heard anything so I called at 1224 pm to check on my car. Spoke with the sales associate I dealt with in the morning and he informed me it hadn't been taken back. I asked why since it's been almost 3 hours, he then started to get very defensive and tell me I never said that and all. I tried to tell him I must have mis understood but everytime I tried to take I was cut off being told I was wrong. I asked to speak to manager and was informed he wasn't there and then asked to speak to someone else which he said no one could come to talk to me. So then I asked for managers number which I was told he was unavailable. So I asked when my car (estimated) time be done he said idk maybe 5pm, I said ok and hung up. Called back 20 mins later and spoke to another person to tell them I was going to come get my car since the encounter with the other sales associate was unacceptable. He then informed me my car was in the shop getting an oil change. I explained my phone conversation with the other associate and he apologize for the other sales associate. After calling back second time my car got done with in a hour, kind of ironic considering the first guy told me most likely 5 pm. The customer service from the one person was terrible, never dealt with that type of disrespect. Yet to have talked to a manger and no one seems to want to deal with the actual problem the employee, or even try to fix the situation I have. Most likely will not be returning to this location and possibly any location going forward.
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March 2024 by Wenwen Ni
Brought my car in to have my tires rotated. First of all it took 2.5 hours instead of the 30-40 min I was quoted when I made the appointment, which was super stressful because I had a babysitter I was paying by the hour to watch my newborn.Then they tell me that there is a problem with one of my tires, they strongly recommend I get it replaced, it is very important, etc etc. Well, it turns out I bought the tire from them less than a year ago and also bought the tire protection plan, so they are actually on the hook to replace my tire for free.Once they realized that, I started getting the runaround despite calling and following up multiple times - no word on whether or when my tire will be replaced. They are super enthusiastic when it comes to taking your money but not when it comes to honoring a warranty apparently.
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March 2024 by jose eduardo
Absolutely bad service in this aspect, lack of comunication between Employees no recomend this place for inspection
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March 2024 by julia johanning
Always there for my car. Courteous and knowledgeable. Kind. I tell people about va tire and auto.
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March 2024 by Bryce Johnson
I used to depend on this franchise before I moved to Herndon. I've never been impressed with the service at this location for various reasons (poor communication, long waits compared to other locations, my glove box being left open once), but finally decided to stop using them after my last visit. I have been here three times after they replaced my air pressure sensors, which they apparently did not install properly. I finally had to go elsewhere to fix their install, and do not plan on returning here.
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March 2024 by Julie Eaton Shopp
I have been to this location twice now to try to give them my business. Both times I have been cut off when asking for assistance and told that help is not possible for a very long time. No specifics, no “here is what we can do to help you”, only “ it’s going to be a long time”. I never leave reviews but today I barely made it there with a tire that was almost flat and it is pouring rain outside. They don’t want to help, are not welcoming, and make no effort to listen to the customer or make a plan to find a solution.
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March 2024 by Rudrananda Bikkina
Their service towards safety inspection is the worst. All they do care is about the services that get them money. I dropped my car at 8 in the morning and they said it will be done in a couple of hours. I had a book a cab due to this wait. When i went back in the evening they simply said it is not yet done and no one bothered why it was not done at all. No response other than sorry. Such a waste of money for me hopping they will do it. Never ever go for safety inspection with them.
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February 2024 by Wade Turner
In 25 Jan 2024, Daniel at VA Tire and Auto, Herndon, VA gave much time and attention to an urgent tire situation on my car. Courteous also.
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February 2024 by Ali A
Not bad, acceptable service, but not great.If you buy a tire that they have in their stock, their price range would be reasonable. Otherwise, as happened to me, the dealership's price ended up 42$ less than Virginia Tire's (per tire).They have a limited one-way shuttle service, free within a few miles around their store.Besides the typical tire services, they do other typical repair work, but I don't know about their quality or price.However, I have overheard a conversation regarding the brake service of a Mercedes, not a happy customer, so probably if you have that type of car, it would be good to be more careful.One thing I like about this store is they have a quiet room, good if you want to stay and do your office style/ remote job.
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February 2024 by Laura S.
I was happy with my emissions and safety check. I took away a star because I went to the shop with my husband and the shop’s representative would only engage with my husband. I was seeking service for my personal vehicle and initiated the conversation with the representative, yet he directed all of his answers to my husband and clearly preferred to do business with him. I cannot give 5-stars to an auto business with employees with that level of implicit bias.
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January 2024 by Amy Hilton
The staff at the Herndon location of Virginia tire and auto are extremely kind, professional, communicative, and helpful. They were a joy to work with, and my car was serviced in a timely and reasonably-priced manner. I am very pleased, and will definitely be back to this location future!
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January 2024 by Douglas Hoffman
Daniel was my service manager. Interactions were polite and communicable. He set up my oil change in November. I was given a list of suggested repairs that I’ve been dragging my feet on. As fate would have it I had a tire with non repairable sidewall damage.Winter is coming and The need for tires and brakes pushed me into having the repairs done. I came in on Monday December 18. Parts were orderered. I dropped the vehicle off on Wednesday december 20 at 7:30am. I received a call at 10am the following day.The free one way ride was niceGreat work from the technicians and service.
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January 2024 by Faryal Rashid
Poor customer service! I will not be going there in the future. Customer should always be appreciated and assisted. Horrible service!
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January 2024 by Louis Levine
Very friendly service, got my car in right away for a state inspection and was out with a sticker within 30 minutes.
