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March 2024 by Rose Killian
We broke down whole traveling. We were pulling a trailer with equipment on. They came right away. We had to have the trailer towed also. They delivered us to the transmission garage promptly. Great and friendly service.
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March 2024 by Christopher Mooring
Awesome
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March 2024 by NoVa_CZL Barker
They've probably fixed my car a million times at this point and they always get it right 10/10
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March 2024 by Jared Acosta
Traveling from PA to FL and my truck started to overheat. I called nearly a dozen places and everyone was booked. I called Bert’s, told them my situation, and they told me to come down and immediately got me in and fixed up. They literally saved the day for me and charged me less than my original quote. This is the place to go!
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March 2024 by Cody Salisbury
These people are about the sorriest excuse for human individuals i have ever come across in my entire lifetime
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January 2024 by Lora Hill
These guys are very professional, quick, and so polite. Never a bad service from them.
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November 2023 by renee rutherford
Great service, friendly staff.
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November 2023 by Angie Russell
We were on vacation coming through Hillsville, VA, when our alternator started scretching then died, then there was FIRE. We safely got off the interstate and was directed to contact Bert's. It was after hours and we were safe, so we set up for a tow the next morning. Driver arrived, got us hooked up and in his truck. Got to the shop, parts ordered, work accomplished and we were on our way in less than 2 hours from pick up time!! Brittany in the office was very personable and professional. Highly recommend Bert's.Service: Electrical repair
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November 2023 by Angie R.
We were on vacation coming through Hillsville, VA, when our alternator started scretching then died, then there was FIRE. We safely got off the interstate and was directed to contact Bert's. It was after hours and we were safe, so we set up for a tow the next morning. Driver arrived, got us hooked up and in his truck. Got to the shop, parts ordered, work accomplished and we were on our way in less than 2 hours from pick up time!! Brittany in the office was very personable and professional. Highly recommend Bert's.
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October 2023 by Pan S.
I WOULD NOT RECOMMEND THIS GARAGE TO MY WORST ENEMY. June of this year (2023), I had a wheel come off while I was driving down the interstate. I lice out of state and they were the closest garage. the sheriff of the county highly recommended them. I heard nothing for 2 months. so I began calling for updates. I was told It needed new lug-nuts and a new wheel because it was bent but they could not find one. I called once every two weeks after that as I could not work without my vehicle. each time I called after the first call, I was met with a woman that huffed and sighed every time she heard my name and that I was still calling. she continually cut me off and spoke over me as well as my fiancé 4 months later (October), I called and she yelled over me it wasn't done and they couldn't find a wheel and that I could pick it up without it being finished. even though I was told it was undrivable. She said I could drive it fine with a bent wheel. just that I would need to torque my wheels every 100 MILES. No one is gonna wanna do that. so I contacted my local garage and they set it up to be towed. today, nearly 5 months later, they found my car dead dead in the lot beside their shop with lug nuts still missing and my battery drained. Seth, the mechanic laughed at this and slammed my keys down on the counter and tried to charge me a holding fee after I was told I would not have one. and began to raise his tone and talk over me when I said it was missing lug nuts. my mechanic picked my car up and said he found a wheel in no time and I also easily found multiple wheel replacements local to hillsville.I was also informed that it in fact was NOT safe to drive in the condition they said it was safe to drive in and that I was liable to WRECK. I was without my car almost 5 months and treated with such disrespect and my car was left in a field to drain and not be prioritized.
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August 2023 by Christopher Gorham
Friendly staff and accommodating to help get my trailer off the highway as well as help me understand some of the insurance processes.
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June 2023 by pamela sauceman
Was going to tow my car home cheaper than a transport service, but it was already on its way
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May 2023 by Colleen Miller
They came out within 15 minutes to AAA calling them. Towed us and the camper to the garage. Repaired truck 1st thing in the a.m. and we were on our way. Great bunch of ladies and guys.Thank you.Service: General repairs & maintenance
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May 2023 by Leslie R.
we were traveling from Wilmington, NC to Akron Ohio and my 2004 Ford Explorer 4 wheel drive started having smoke coming from underneath, thought it was the transmission. carried it to Berts, gentleman looked at it....diagnosed the problem.... a leaking pinion seal, had us on the road in less than 3 hours and the price to fix was affordable.... recommend Berts very highly!!!! thank you so much! Mike P.
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May 2023 by Carolyn King
They helped me out when I needed a tow. Very professional and a quick response after I called.
