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January 2024 by Tara Jill
I was traveling and stopped at a Virginia Welcome Center, and the gentleman there was friendly and suggested I use the hotel coupon book they were giving out. To make this clear, this was the new and updated coupon book. I was excited to venture away from highway 81 and saw the coupon for this motel. The description of the motel is what made me want to stay there. It says “pet friendly * no fee.” This ad also mentions an adjacent restaurant that does not exist.The rate in a Google search showed up as $45.I went in and the desk attendant first checked that my coupon had the right address even though I read it to him. He then said pets never stay for no fee. At that point a DoorDash delivery person entered and asked for help locating a great. The desk clerk assisted him but never said “excuse me” or “I’ll be right back with you” or anything. I was asking him what the daily room rate was.After the DoorDash delivery person left, the desk clerk told me yet again that pets don’t stay without a fee. I informed him that my dog is a service dog and I reached for all my paperwork, but he just said he could not waive the pet fee. I waited to find out how much the room would be. For a single room before pet charge with a 15% off coupon with an online price of $45, he said it would be $98.That’s before the pet fee.I am glad the Motel 6 is next door (where I stayed for a total of $68).This location is 17 minutes away from 81, and it is downright false advertising to give out coupons that say pets stay without a fee and to list a vague 15% off when the room rate is never listed as any $98.The management should immediately address this coupon issue and also remove the $25 pet deposit sign from the front desk and train their front desk employees to be more hospitable to potential guests who drive out of their way to stay in a place that is so inaccurately advertised. I am unable to post a screenshot of the rate advertised but it’s pretty easy to fact check this.
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January 2024 by Kasey Stone
Wifi was shotty at best tv channels not working if all I wanted was a room I would have went to a cheaper motel.
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January 2024 by David Halter
Close to I-77 to stop before or after the mountain when traveling. Rooms and bed linens were a little dirty, but I got the quick nap needed to break up a long drive.
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December 2023 by Karen Winchell
Heater/Air conditioner not secure in the wall...Stained carpet...Bottom of dresser drawer gone...Scratched furniture and wooden door trim...Broken hinge on toilet seat...Bug on bathroom door frame...Breakfast food was good...
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December 2023 by Corey lees
This is a 5 star review for what it is in its price range. We travel with our dogs. Usually, there is no carpet in pet friendly rooms. This room was carpeted, very clean and comfortable. Lots of hot water.Front desk person was very friendly. Only wish the area had more grass area to walk the dogs.Food & drinks: Got food at Pizza Inn. Not on the menu, but she made a salad with chicken. I said no cheese. I meant just the salad and not my cheese steak. So my sandwich had the steak, lettuce, tomato, and mayonnaise, which turned out to be a great combination.
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December 2023 by Joseph Carrico
Had reservation for me and my wife. Was not even told that I would have to have a 200 dollar deposit the night that we stayed . When I tried to explain to the front desk the night of our stay he would not even look at my phone when we tried to show him. I wanted to create where I proposed to my wife over 13 years ago but because you failed to mention it was 200 dollars. I had to choose somewhere else to go
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December 2023 by Mark Briggs
Overnight stay before we moved to the area.
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November 2023 by monkey02 2020
Great place to visit clean rooms and good
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November 2023 by stan smith
Not bad for the
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September 2023 by Blood Bushcraft
Don't stay here. For the price it's one of the worst rooms I've stayed in. Linen was filthy, the fridge dirty. Honestly everything was dirty. The bath tub didn't even have a plug.
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September 2023 by Megan Kober
Don’t stay here. We booked it quickly for somewhere to rest on our way home from Florida and it seemed like a good deal. Not the case! Just pay the extra money to stay at the Hampton inn right across the street. Bugs everywhere in the rooms and it smelled like wet dog. Couldn’t even bring myself to lay down on the bed after I saw clumps of food on the bedding. The receptionist was very polite and apologized and gave me a refund immediately.
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September 2023 by Wing-A-Lings Dry Rubs & Seasonings
This hotel will now officially ALWAYS be our overnight stop when traveling from SW Florida to Syracuse and back!
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September 2023 by Susan Majewski
No elevator ad I'm handicapped.However I did receive an email after I checked in saying they would refund the money or transfer me to another hotel.But I didn't receive the email until that evening.The rooms were clean no bugs, a very special breakfast person helped me out.Beds were very comfortable and it looked newly refurbished however my TV didn't work.No fresh fruit for breakfast, coffee was Folgers can't go wrong there!
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August 2023 by Coco030
Spent time at this Inn because my mother had a room here. The room was spacious and it had a larger bathroom than where my brother and I were staying (a nearby motel 6).The gentleman at the door was ready to serve me if I walked up to the counter, and even though both my mom's keys weren't working the manager saw me standing with my crutches (I have a mild disability), and offered to let us inside her room while he fixed the key issue. He was gracious and friendly. Would recommend this place based on service alone.
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August 2023 by Annette V Turney
Our first room 212, the bathroom, was gross toilet, had someone's business in it, and had a dirty washcloth on the side of the tub. The second room, 234, was also gross toilet had splash business in/on it, and empty shampoo and conditioner bottles were in the tub.Quality Inn, I think NOT!!!! should be called Disease Waiting To Happen Dump. The young lady at the front desk was very understanding and refunded our money in full. We went to another motel. A clean and better motel.