“Lee at Straight Arrow was top notch with customer service. I was stranded 6 hrs from home, alone, hauling an empty horse trailer, when my check engine light came on and my transmission went into limp mode. I called Derek at Cobra Diesel (another amazing customer service professional) and he recommended the guys at Straight Arrow. When Lee took my call, I could tell he was busy but he genuinely listened to my concerns, gave me a couple options, and after I was able to limp my rig over to their facility they immediately took it in, found the issue, over nighted the part and plan to have me back on the road by noon tomorrow. They even gave me a complementary ride to the hotel up the road. I wish I could give these guys 10 stars. I have never been treated so fairly and kind by those in the auto industry, but the guys at Cobra Diesel and Straight Arrow Transmission really sealed the deal of approval!”
Transmission Repair
“Lee at Straight Arrow was top notch with customer service. I was stranded 6 hrs from home, alone, hauling an empty horse trailer, when my check engine light came on and my transmission went into limp mode. I called Derek at Cobra Diesel (another amazing customer service professional) and he recommended the guys at Straight Arrow. When Lee took my call, I could tell he was busy but he genuinely listened to my concerns, gave me a couple options, and after I was able to limp my rig over to their facility they immediately took it in, found the issue, over nighted the part and plan to have me back on the road by noon tomorrow. They even gave me a complementary ride to the hotel up the road. I wish I could give these guys 10 stars. I have never been treated so fairly and kind by those in the auto industry, but the guys at Cobra Diesel and Straight Arrow Transmission really sealed the deal of approval!”