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July 2024 by Yonna Bradley
I can't say enough thank you to Mr Thomas and Mr. Pete for the help they gave me tonight. Something as simple as a battery change that I should be able to do myself was not easy. I got there around 6:30p and by 7:00p. I was done. Mr. Thomas reminded me so much of father who recently passed away with the way he explained what he was doing and why. It really touched my heart. It was humid and icky and neither one of them complained about the temp and just got it done. Mr. Pete was so polite and helpful and I'm honestly so very thankful to them both for the help. It was my son's car and he was able to talk with them by phone (3000 miles away) and felt just as comfortable with "his baby" as I did and that gave me so much peace of mind as well. I haven't always had the best experiences at this store, but I've also have way worse experiences next door and other places locally. It was really nice to just be treated like a person who needed some help and get the help needed. I always come back here because I always get treated better than other places. Tonight was hands down the best service I've gotten in the 20 years I've lived in this area from an auto parts retailer. Who would have thought something so simple would end up touching my heart so much?! God bless Mr. Thomas and Mr. Pete for what they did for us tonight. Thank you!
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July 2024 by Annette Ahrend
O'Reilly Auto parts store is an awesome car parts store. They always have everything I need. They have just about everything dealing with car parts. They also test batteries. The store is clean and the associates are nice. They are willing to go out of their way to help you. I recommend O'Reilly Auto parts.
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June 2024 by Amanda Lynn
Didn't have the part I needed and couldn't check my vehicle code because nobody else was working
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June 2024 by Jennifer R Lewis (JellyBean)
Really need to hire some people with the better knowledge of the company they work for or at least know a little bit about cars / parts etc... you feel me?? No disrespect or anything just for future sake I definitely would hire retired mechanics or something like that
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February 2024 by Evan Albert
Always friendly helpful and have ton of knowledge and tons of patience
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December 2023 by Me Garcia
First I just want to say I like O'Reilly. Reason for this 2 star is the lack of training. I called to see if they test starters (for free of course). Answer received was I was yes but it has to be on the car. Now if my car was there the starter must have worked.Then I told the worker it was off the car and he said "I don't think we do. I asked him to ask someone because an answer of I don't think" tells me he is not trained. So he came back and says yes we do but only the manager knows how and isn't there. So again poorly trained. Sad day when employees don't know how to do everything required to help customers. The manager is lacking skills to train his people.
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December 2023 by Jasmine Cooper
Woke up to a flat and a missing jack. Came into the store bought a new cheap one and went to work. The store manager came out with a better jack and changed my tire. Great service.
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October 2023 by M Smith
Great service, affordable prices
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August 2023 by Robert Virostek
Its a hit and miss
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June 2023 by Arien Hudson
always have great staff at Orileys.
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February 2023 by Grayson Austin
The guys are great here and very knowledgeable.They Love helping their customers!
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November 2022 by badmofo
Awesome group of guys working here I sure miss Denzel they transferred him to Petersburg and he was really good and needed in Hopewell wish he would come back so I can stop driving to Petersburg when I need something
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September 2022 by Jaime Roberson
Got the part we needed and got in and out quickly, staff willing to answer questions. Good service and great staff
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September 2022 by Renee Edwards
Very helpful staff. They always have what I need.
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September 2022 by Vaughn Smith
O'REILLY auto parts when I was there had knowable employees very good at work they do
