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March 2024 by Alisha Bennett
2 packages were supposed to arrive Tuesday 3/12/24 and didn’t show…1 is lost in transit. The other arrived at the Hopewell facility at 11:30am 3/14. I go to pick it up as I cannot wait bc I’m traveling and losing $600 a day on the post office taking longer than what was paid for delivery date. I was told I could not pick up my package even though it was there even though the National website says that I can. The reasoning I got “do you know how many packages I’ll have to go through since the truck just got here”. This isn’t a large post office…I can see the back! You didn’t want to go through a cart to get my package bc you 1) didn’t feel like it 2) has a small line of 4 people…I would have waited to get the package but I got the laziest customer service known to the USA government.
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March 2024 by Michelle Monteiro
The light skinned lady with the long locs is rude and dismissive!
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December 2023 by Cheryl Johnson
I had not received mail in 3 DAYS even though my USPS INFORMED DELIVERY said I was supposed to be getting My New insurance card for the last 2 DAYS & I was supposed to be receiving a package ,,I'm not sure what & Then late today I got mail & it was the next door neighbors mail NOT MINE!! WHAT US GOING ON...I NEED MY NEW INSURANCE CARD NOW!!
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December 2023 by Sandi
This post office never answers their phones I mailed out two packages to the same city one was delivered on time the other one still hasn't arrived or was suppose to be there on Dec 8th an here it is Dec 11 why charge people for 2 days delivery an not deliver on time, if I had my choice I would not use this post office
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December 2023 by Erica Ford
This Post Office have not delivered mail for more than 3 days. The representative at the front desk unfortunately very unprofessional unkind has no compassionate for human beings. People such as this individual should be in the back unseen by public. Because no apparent customer service skills.
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December 2023 by Casey Marquis
I HAVE BEEN CONTACTING USPS SINCE LAST WEEK FOR A PACKAGE 2 DAY PRIORITY THAT WAS MAILED FROM NY 11/13 - THEY CLAIM THEY ATTEMPTED TO DELIVER ON THE 17TH, THIS PARTICULAR PACKAGE DOES NOT REQUIRE A SIGNATURE - THEY TOOK IT UPON THEMSELVES TO LEAVE A NOTE SAYING THEY COULD NOT DELIVER - I HAVE SPOKEN TO MULTIPLE REPS, FILED VARIOUS REQUESTS TO FIND / LOCATE AND DELIVER THIS PACKAGE - WAS SCHEDULED FOR REDELIVERY 11/20 AND HERE WE ARE 11/21 STILL NOTHING - WORST SERVICE EVER!!! EVEN WHEN DIALING THE LOCAL NUMBER NO ONE BOTHERS TO ANSWER SMH.
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October 2023 by Josh Hahs
Call Consumer Affairs in Richmond to file complaint against Hopewell USPS it is your local attorney generalI gave one star only because I had too but I'll start off saying that I was having a problem getting my mail I wasn't getting anything for up to a week at a time and when I did it was delivered at almost 10pm i received certified letter 10 days later than I was supposed to and when I ran tracking on them I discovered that it had been sitting at Hopewell post office the whole 10 day when I called and finally got to talk to someone she was very sarcastic very rude even cussed and hung up on me so I finally found where you can go to USPS and make a complaint and was even told by USPS to call attorney general in my town and file complaint with them
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October 2023 by tonya k
Sorry to say very poor service from mail carrier. And management at this post office is very nasty
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August 2023 by Amayaa J.
I called the Hopewell Va Branch a total of 6 times. The first time nobody answered. The second time the service was bad so the operator hung up the phone. Then I tried to call 4 more times with no answer. This is ridiculous do better USPS.
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July 2023 by Jayanchastity Crosby
If could give neg marks I would for sure. They claim they could not deliver my package due to being over sized. Well I went to get it myself and over sized was a lie. They ate either incompetent or lazy. So over sized it fit in a mini Cooper was so heavy the lady handed it to me over the counte. The mailman driver a minivan and is a tall man so why couldnt it be delivered!
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April 2023 by Marina
Big issue with this post office. They mishandled my package that was shipped from another country. Now it does not show up in scans after the last status being "out for delivery" Do not trust this office. Was my package stolen or thrown away? Very suspicious! My case is being rerouted a million times and closed and then reopened. I am not getting much help so far.
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February 2023 by Bernice M.
I ordered a package from Amazon. To this day I don't know why they chose USPS to deliver it. Got a notification at 9:14 on a Saturday morning saying they couldn't deliver because my mailbox was full!!!! What! It was a box that can't fit in my mailbox. They never came through my block! I ran my ring camera back no activity on my block that morning. I called the post office the nasty man that answered the phone argued with me telling the tracking number doesn't exist. Said no packages had left the building. Called Amazon got apologies. Still no package. Then the audacity of it all was later the postal driver came by dropped my mail with a notice . They tried to deliver but they missed me. Whattt I was in my house! This generation is the worst! Nasty rude and with no regard to the crap they do. This is why I do almost everything online. You can't depend on the post office for anything. This location is the worst I've ever seen
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February 2023 by euchina humphrise
This location is not what it use to be. When you use to go to this location the managers that use to work there in the past took pride in what they did and if a package was lost they would do what they can to figure out what happened. They don't tell you that if must've gotten stolen or don't have a care in the would about your things. The customer service here at this location is horrible. The manager at this location is unprofessional and rude she does not seem to care able your packages that get loss upon delivery all she goes by is what there Mail carriers has put down and says in regards of your items being delivered and not even trying to see if it has been delivered to the wrong address. I always get the wrong mail and sometimes packages from other people that don't live here.
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January 2023 by jameka russell
I’ve been at my address for over a year. My mail is constantly being sent back to its sender. American water, social services, etc is all saying the post office is sending my mail back. I’ve been to the post office several times about this issue, filed complaints, talked to the post master, etc. No one has resolved this issue. I’m getting very frustrated.
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January 2023 by Melissa Meekins
I have nothing nice to say about this post office. Honestly they all need to be replaced. They are extremely rude and nasty. They have no type of customer service skills. They need to bring higher management to this office so they can see the type of people they have working in this office.
