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November 2023 by Susan McFadden
We’ve been NWP customers for years! Appreciate NWP’s reliability and online payment portal.
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November 2023 by Martha b
NWP installed my fantastic new gas fireplace and Dustin has been so helpful teaching me about the system and how to use it!
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May 2023 by Morgan Fraczkowski
I had a wonderful experience with NWP Energy and staff. Caitlyn Higgins, the service advisor, helped schedule a technician. Dustin diagnosed both issues I was having and ordered the parts needed for the propane stove on my sailboat. He came back out for installation and it's working as good as new. Thank you to Caitlyn and Dustin for a great, hassle free experience!!
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January 2023 by Blair Abbott
All the staff is amazing to work with. My husband (NOT ME!) let the propane run out at our shop and they were there in no time to fill our tanks. Just recently called to get a tank set up at our new property and was added to the schedule super quick.
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January 2023 by sktd2000
I have been using NWP Energy since moving to the Northern Neck. Everyone is always so present and helpful. I highly recommend NWP for your fuel needs. A+++ service.
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November 2021 by George Linkenhoker
I called to get propane cause tank is empty. Noblett sold out and I never signed a lease on tank nor due I have a sales receipt. These people told me I need to sign a contract. Nope no contract form me . I need propane. Not politics or a contract . Not looking for regulations looking for propane
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November 2021 by Dave Matheney
Bad followup I've waited 2 months to have an quote and repair for my oil lineSeveral calls I have to call for follow upI received an bill to estimate my repair needed $100 absolutely poor poor service still not resolved
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November 2020 by Frank McCarthy
Today. I ran out of propane because my former supplier did not keep an eye on my tank. I called and they said to expect 2 -3 days for deliveryNot goodCalled NWP and they delivered a new tank and filled it within hours. NWP, you Rock.
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November 2020 by Tony M
DONT CARE FOR THEIR BUSINESS PRACTICES.IN 2017 I WAS TRANSIENT BETWEEN 2 HOMES. ONE IN NJ WHERE I WAS EMPLOYED AS A LAW ENFORCEMENT OFFICIAL FOR 34YRS.AND CURRENTLY A PERM. RESIDENT OF VA. IN 17 I HAD A GF LIVING WITH ME. I THOUGHT SHE HAD TAKEN CARE OF THE OIL BILL AND THUS IT WAS NOT TAKEN CARE OF. I QUICKLY LEARNED THAT LIBBY CALLS THE SHOTS FOR THIS PLACE. AFTER THAT INCIDENT, LIBBY INSISTED I KEEP A CREDIT CARD AT HER DISPOSAL FOR FUTURE ORDERS. GETS BETTER FUTURE ORDERS WOULD HAVE TO BE SET AND SHE WOULD CHARGE THE CARD FOR THE DELIVERY "BEFORE" THEY WOULD DELIVER! INSANE. WELL JAN 2020 I CALLED FOR A DELIVERY OF OIL, IT WAS DELIVERED WITHOUT INCIDENT AND I WAS BILLED. I THOUGHT THEY HAD RECONSIDERED THE DEMAND FROM 3 YEARS BACK. "WRONG" I PAID THE OPEN INVOICE IN LESS THAN 2 WEEKS AND ALL WAS GOOD. APR. 1ST 2020 I CALLED FOR A DELIVERY AGAIN. I WAS TOLD ONLY IF I PROVIDED A VALID CARD AND AN EXACT AMOUNT OF DELIVERY. IT BECAME CLEAR GOOD OL LIBBY HAD NOT RECONSIDERED. THE PERSON IN JANUARY THAT SCHED. THE DELIVERY FAILED TO READ LIBBY'S NOTES. ENOUGH OF THE INSULT AND BEING PUT INTO THE SAME CATEGORY AS THE NON PAYERS OF VA.! YES YOU GUESSED IT, I HAVE MOVED ON. BY THE WAY IT IS 12 NOON NEXT DAY AND LIBBY STILL HAS NOT CALLED TO SEE IF WE COULD WORK OUT OUR DIFFERENCES AS PROMISED. THE MORAL OF THE STORY, DONT CROSS GOOD OL LIBBY. PROPANE IS NEXT TO GO.
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November 2019 by The Family of John Hunt
Very, very helpful during a busy time for them. I was trying resurrect an old account and office staff (“H”) was most knowledgeable. I even moved another account to them!
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November 2018 by Michelle Hendershot
Will not be returning! Rude service!
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November 2018 by Bryan Gardiner
Very friendly service, on the phone and in person. They always come out quickly when needed. I've been a customer for over a year and have always had great service. Everyone in my neighborhood uses them too. I highly recommend them.
