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October 2020 by Dayna A.
This was our first time at this Walmart as we just moved to the area. Our first interaction was at Customer Service where one of the managers, Lakia (Im probably spelling her name wrong) was amazingly patient with a very difficult customer for an extended period of time. Not only was she kind, but she went above and beyond to help this customer. Bravo! She stood out because she was incredibly professional and is a great example of how a manger should be! I wish there were more employees like her! A while later, as my family and I shopped the store, we asked for assistance from Janice Roberson as she was stocking shelves down an aisle. I asked her where I could find an item and she basically grunted and mumbled as she waved me and my kids away. I asked her to repeat herself and she told me she doesn't know and "every store is different" and shooing me in a direction, while not even pausing her task. She was outright rude and even my kids were shocked. Having been a manager in a major retail store, I understand there is a wide range of professionalism and lack there of. These two women show the extremes of the scale. The store was in good order, decently stocked (I understand Covid has caused some issues) and most employees were courteous and welcoming. The parking lot was clean as was the inside of the store. Keep up the good work!
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May 2020 by Susan D.
My favorite Walmart . Even with the current situation with covid. The employees are amazing Thank you for all your hard work. Hats off to management for hiring more great associates.
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September 2018 by Walt F.
I was in the Kilmarnock Walmart yesterday and looked at the fish in the pet section. I was appalled by the conditions the tropical fish were in. The fish tanks were full of dead fish and it appeared that the tanks haven't been cared for for along time. I was so upset I left the store and called corporate. The person at corporate assured me that this problem will be addressed. These fish are being abused and someone needs to be held accountable. Shame on you Walmart.
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June 2016 by Thomas M.
I shop at Walmart's often and this one was pretty terrible. The entire staff seemed to have absolutely no desire to work there and things were laid out poorly in comparison with other Walmarts.
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October 2014 by Terrie A.
My only problem with any Walmart is that they keep moving stuff. I think they move it so you have to walk every inch to find what you want. Hoping you pick up other items you didn't come for. No bag person, cashier has to do it all. Or you have too. I can go to tristar 8o'clock at night, there will be 2 cashiers & 2 bag boys. I can find what I need in a power outage. They can still take your money too. They find the price figure the tax and can give you change. Now that's smart friendly business.
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June 2014 by Jodi M.
This is the only Walmart for miles and miles... so they are getting a star purely for convenience alone. The parking lot is actually pretty well maintained and is spacious enough to handle the amount of cars that are in and out. The store itself is actually pretty organized, bright, and well stocked. I wish they had a little bit better variety of case beers. There are plenty of options for 6-packs, but when it comes down to party time, you really only get your typical domestic options. (Specifically - any type of Cider.) There seems to be a trend of unhelpful employees here. Once simple pet peeve, when you are asked where something is, don't point across the store and tell me "over there", give me an aisle, or better yet, take a little walk with me. This weekend we asked where something in the kitchen area might be and were told, (politely)... if we have them they are hanging on the shelf. Cool. Then we found what we were looking for 2 rows over on an end cap. I have never had anyone outright rude, but certainly never had anyone go out of the way to knock socks off with customer service. I don't live in the area, but when I am in town this Walmart serves its purpose.
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October 2013 by John-Mike N.
This has always been one of my favorite Walmarts. I've come here for years now. It's not a bad store. It's nicely lit, big, and usually had anything and everything you want or need! It's one of the few Walmarts I've been to where the Greeters are still nice and actually greet you. The pharmacy on the other hand is a pain. Most of the time I've never had a problem... but if there is a problem with your prescription, you're going to be mad! I had a problem and the staff automatically hot defensive and act as if you're pitching a fit. I had a problem and was trying to explain the situation and the pharmacy techs acted extremely inconvenienced. Thankfully there was one older pharmacist there that took pity on me and helped me out. In short, the rest of Walmart is good. Pharmacy is ok unless you have a problem. Look for the older gentlemen in the pharmacy. He'll help you.
