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August 2023 by Google user
Damian showed up early and was ready to fix the issue with my TiVo. He was courteous, polite, and extremely knowledgeable. His expertise was very obvious because he didn’t take very long to identify the problem and get it fixed.
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May 2023 by Dmitri Torruella
They charge you whatever they want aint no pricelock here lmao. I heard someone call it cheeseline once and now that what i call them from now on. Bunch of jews.
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July 2022 by Jose Pantojas
Virtual impossible to communicate with anyone, Avoid this company at all costs..#the worst.
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April 2022 by Michael
Internet consistency in horrible. To rea h a live rep and get help is difficult. We do not have many options here so we are stuck.
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February 2022 by Ashley Z.
The reason that they get one star is their in-home tech was excellent, really awesome and knowledgeable. Outside of that, the worst service I’ve ever experienced and very expensive. Hardware that you “rent” dies within months and service is unreliable. Their website is ridiculously archaic which makes managing account and router troubleshooting difficult. Phone support was useless. The name change certainly didn’t do anything for them either lol.
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February 2022 by Angel Dowdy
Website hardly ever works and it takes forever to get someone on the phone and they don't tell you when they are gonna raise your bill
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December 2021 by Logan
it’s literally awful. i would never wish this on any company, but i hope the go bankrupt, they have horrible customer service, they never don’t try to improve, because they have a monopoly, because they’re the only internet company in the entire area. you pay outrageous prices to get bad services.constant outages and inconsistent internet spikes
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November 2021 by Doughnutsugarhead 251
The worst and only internet company in our area and they don’t care to improve because there’s no competition meaning they get to charge ridiculous prices for horrible internet.
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October 2021 by Pete&Kat Mangold
Constant outages,throttled service. Overpriced.
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August 2021 by Mike Laich
Every time I have required service they have arrived on time and been friendly and helpful. They came out in less than 24 hours after my requesting them recently! Professional service that fixed the issues in an older home that has had multiple types of cable service installed in its past, I'm very pleased such high speed internet is available in my rural location, and impressed with this company
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August 2021 by Maurice Bea
Service has down more than up with no partial refund when service is down!!!
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June 2021 by Steve Zirkle
Problems with equipment and when you call the 888 phone number you can not talk to a human you have to talk to a computer. Then you have to wait up to 30 minutes to get a response. Total unprofessional, for a company that large it is poor customer service. My time as well as other customers is valuable also. I can find another service.
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June 2021 by Dante Christensen
The other reviews are pretty spot on if you have another choice I'd go with that, the internet drops constantly and you'll never actually get the speed you're paying for.
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June 2021 by Laura Morris
Horrible customer service. I have waited multiple times on hold for over an hour to speak to someone. The internet is spotty and goes out all the time. If there were any other internet companies available for my house I wouldn't be an Atlantic Broadband customer
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May 2021 by Coral Stewart
Pay for 250 mbps and maybe get 70-90. I’m a gamer and I’ll be mid-game and it’ll kick me out due to network dropping. Constantly having to restart my router. It’s the worst internet I have ever had in my whole life and expensive for no reason. Ripping people off. I’ve never had a day where my internet didn’t cut me out of a game or my phone. I live on a naval base too and the only other internet we can have is at max 50 mbps so Atlantic Broadband is the only other option for us on base and we are all getting ripped off.
