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February 2024 by Ann
The owner and her staff are nasty. Traumatized my dog and not 1 single sincere apology.I would think the good reviews are people they know well. Not everyone is treated well there
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December 2023 by Jeni Dwyer
While vacationing in the area, our 8 year old vaccinated dog had GI distress. I am grateful this vet was able to get her in same day, but we were preyed upon. I disclosed that our dog has sporatic tummy issues from, prior to her being seen. This clinic mis-diagnosed her with PARVO and said she had a 50% chance of survival (I later read that vax dogs have a 90% survival rate when treated early). We were completely distraught and opted to do whatever we could to help her. $1600 later, we left with a few bottles of pills labeled on the invoice as "parvo treatment". I called my regular vet, who was astonished that they even tested for parvo in our dog and was convinced that it was a mis-diagnosis. Furthermore, the pills that we were charged $800 for, I looked up online and cost $120. I called the next day to question the 700% markup and was told that they have to charge more than what we could get online. When we got home, we took our dog to our regular vet, who discontinued the the meds that LaCrosse gave her and prescribed only a probiotic and our dog finally started to recover. I feel completely swindled and traumatized by this business. I wish I had done my due diligence prior to allowing them rip us off and ruin our vacation by telling us our dog was likely to die.Updating to say our dog is fine and this vet never responded nor reached out to correct their mistake.
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November 2023 by Hunter Taylor
my dog died there this past march on the table during surgery for a twisted stomach & they called me today to ask if I wanted to get his pictures done with Santa. That experience was very traumatic for me and it was honestly very sickening to get that call. Never will I be going back there.
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November 2023 by Jocelynn Reese
The doctors is great but dealing with the front office staff is horrible. Trish is rude and has tried to double charge me twice now. The first time she said my puppy got a shot I didn't ask for and tried to charge $26. I asked her about it and she got rude and a vet tech had to come out and stated they didn't give the puppy the shot because I had already give him the shot.This time I tried to book a blood draw which they did for is about 2 months prior for a different dog for $20. She stated they had the test kit. I told her I didn't need the kit, only a blood draw and she told me it would be an exam fee and draw for $75, even though our dog just had an exam, per the office manager.I called back to talk to the office manager who suddenly wasn't in the office only about 2 mins later.If they ever hire new front office staff, we would come back but not with Trish there. Horrible experience.
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October 2023 by Kish B
If you are low on funds: PLEASE DO NOT GO HERE!! They are very expensive and all of the smaller services will add up to a very LARGE bill. They will not work with you on the price and will hold your pet until you can pay, while charging boarding fees in the meantime.If you are NOT low on funds: They are really quick with getting you in and they make sure they do all they can for your pet. Most of the staff are friendly, Kayla up front was super helpful. I liked how clean the location was and the lady who offers prayers, gives comfort and hope to those who are going through a rough time with their pet. Their imagining is really neat (and expensive), and I really like that they are gentle and understanding with your pet. I believe that my cats were treated with compassion the whole time, and I really appreciate that.Conclusion: while I do believe the services provided were high quality, I don't think that I'll be bringing my pets back any time soon (if ever). I felt embarrassed that I was not able to pay and that my cat had to stay until I could. It was stressful for both me and my pet. I will say that I do think she was treated well in the care of the hospital, so thank you for helping so far. To anyone reading, good luck and I hope you are able to find your ideal vet because for me, this isn't it. But for you, it could be. Have a great day ?
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October 2023 by Margaret Gagliardi
I have taken 2 dogs to them for their care and have received excellent attention and care for both of them. They even came to my house to pick up one of the dogs that needed special care, because I could not lift her. This is a wonderful caring Vet hospital to take your animals.
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September 2023 by Jay Garlow
Great experience at the vet today for my girls new dog. Very upfront, very quick, and very thorough. Seems that they care more than some vets I have dealt with before. Would recommend to anyone in the area of LaCrosse VA.
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September 2023 by Yennefer Van Hayden
My partner and I make a habit of rehoming & helping stray animals everywhere we go. Days after moving into a new place we were approached by badly injured stray - missing ears, blind, deaf, massive open skin abrasion. Despite relaying ALL this info over the phone, it apparently wasn’t considered important, because when we arrived at the vet, the tech nonchalantly asked if we were here “for a neck sore”.Previous strays we’ve brought to clinics have been dumped, so we stressed to the staff that we would come back to pick her up once she was stable, to which they told us they almost never (???) keep cats overnight. So for some reason, this clinic thinks it’s perfectly acceptable to hold *dogs* for who knows how long while they yowl and whine and bark, but can’t keep a dehydrated infected cat overnight on fluids.Tech was absolutely clueless, zero drug knowledge, incapable of understanding what was wrong even after seeing the cat, condescendingly shameful attitude. Their prices might be affordable, but it proves the adage of “you get what you pay for” because the lack of professionalism was appalling.Sifting through older reviews and learning this place docks puppies, deals with breeders, and has been accused of animal theft makes me glad we received only the bare minimum care and got out - I would NEVER trust these people for any complex pet issue.
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August 2023 by Victoria Beard
Everyone is so nice!I am down vacationing at Lake Gaston with my family. Both of my pups were walking around in the yard when all of a sudden a half a dozen of ground bees started attacking them and anyone else they could. Everyone is okay now.I almost had the Benadryl ready to administer before I noticed that one of my pups eye started to swell closed, he became disoriented, his tongue color became lighter I knew this was turning into an emergency.I quickly did a google search of local veterinary clinics and found that the only one open was LaCrosse.I called LaCrosse and I explained what happened as calmly as possible and was told to come in. By the time we got there his symptoms were starting to getting better. They had a very busy day and took my guy in and helped him.I was presented with an estimate of cost before anything was done. New client paperwork, sedation consent just in case. Although I was nervous the technician spoke calmly and was very nice. While waiting another tech/assistant/receptionist came out and explained that my very nervous guy calmed down and melted into her during and after his treatments were completed. He even got jealous when she was helping with another pup.I really appreciated the updates and the kind welcoming feeling that I received when they were very busy. You can tell everyone cares, the are very informative, and loves their job. Thank you again to everyone who helped with my guy and me.With all do respect I hope to not see you guys again while on vacation ?. If so, I know who to call and I know my guys will be in great hands.Thank so so so much from the bottom of our hearts for helping our baby.
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June 2023 by Tony Giese
Our standard poodle had a ear infection. They treated her like a queen. Love the care and intelligent vet! Thank you for taking good care of our pup!
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June 2023 by Chelsea May
I brought my kitten boy falcon there, honestly thought he was going to pass. Thankfully the Dr was so so nice and helped saved my boy!!! I am beyond thankful! Brought him home, and he is already walking around
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March 2023 by S Hartman
Super friendly and very knowledgeable! I heard they were a bit pricey, but my experience was worth every cent. Dr. Dunnivant and staff answered all my questions and took time to explain every procedure. She also discussed the pricing along the way.I would highly recommend them to every pet owner who loves their furry family member!!
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November 2022 by Patricia Jeffress
LAH staff have been very compassionate and accommodating when treating my fur-baby Maddox. He has experienced some baffling symptoms that stumped other vets; Yet, Dr. Eden’s has effectively treated him with good, rapid results.
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October 2022 by Marisa Gaitan
I got a Doberman puppy back in march and LaCrosse animal hospital was one of the few places where I could get his ears cropped. I called them and was able to immediately get an appointment scheduled. It’s about an hour and 20 minutes away from me but when I scheduled the appointment they communicated well with me and they were able to answer my questions and what to expect the day of the appointment. The staff are friendly and understanding. The day of the appointment I was made aware of the whole process and it was totally worth the hour drive. They did an excellent job with the ear cropping and they were patient into explaining the after care responsibilities I would be responsible for. After the ears are cropped it can take up to six months for the ears to stand on their own so you will have to keep posting them up. It has now been six months and Astros ears look AMAZING! Below are some before, during and after pictures. I would strongly recommend.
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October 2022 by Melanie Ribeiro
Dr. Eden’s and Dr. Dunavant at LaCrosse Animal Hospital are both amazing and take wonderful care of my fur-babies. They always fit you in asap, are professional, knowledgeable and caring and all of the staff treats my babies like they royalty (as they are of course). My oldest cat Bella recently had surgery for cancer removal by Dr. Dunavant and I just wanted to say thank you for going above and beyond for my girl. This is the only animal practice I would recommend to anyone who deeply loves their animals.
