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November 2023 by Bilal Tememi
Never use this store; if you want to ship essential documents, send a certified mail(the Next Day). And I have been waiting for my papers to get to the destination but never got there. I lost my essential immigration paperwork and got my case delayed.The manager was careless and didn’t even apologize. I called the store three times for a status check and created a complaint ticket to track my shipment, but they never called nor found my lost documents.I don’t recommend them ever!
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November 2023 by Elaine mcfadden
This ups is the greatest. I would never use any other mailing service. They are service oriented, efficient and make the transactions as easy as possible. l
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November 2023 by Joseph Deorum
Great service I can't wait to come back and print more items.
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August 2023 by lynda carstensen
Mark is amazing ! Always multi tasking 3 projects at a time , helpful , patient and kind!! Hard to find employees like him !
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July 2023 by Dennis Sanchez Navarro
The new attendant (young guy) did not know the process and kept denying me to send a 500 usd shipment giving me multiple excuses and delaying all potential solutions. I prefer to bring my business to some other store. I have been using this store for years but not anymore.
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July 2023 by Raphael Wilson
Mark is the nicest and calmest man I've witnessed dealing with agravative costumers. He a true model of how to deal with the public when people get stressed.
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June 2023 by Yasmin
This is the only UPS store I use in the Woodbridge/Dumfries area. They won't nickel and dime you for every little thing like the one in Montclair. Great customer service ?
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June 2023 by Jennifer Melendez
The staff is always so helpful. Mark the manager is always on top of everything. Store is clean! Smooth and easy drop off every time!
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March 2023 by John Gorman
Came to print some pages out, lone staff member was nice. Was told after I paid and printed that none of my pages could print as the printer was down. Took 45 minutes to receive a refund as the manager had to call in and give step by step instruction. Incredibly frustrating experience, and a total waste of time. Would avoid this store unless necessary.
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March 2023 by Tanya Jackson
One person working. Behind a lady who had about 20 Amazon returns and could hardly find the labels to scan for each of them. Wait time to be serviced was way too long.
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March 2023 by Erica Epps
The computer for customers wasn't working . The computer for the employees wasn't communicating with the color printer. The employee was nice and tried everything to help.
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February 2023 by Linda DeFelice
The young man was friendly and helpful! I had 8 different items from Amazon. I had all my codes, so it went fast!
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January 2023 by Jennifer Nuntavong
I received quick courteous customer service. The young man, Riley, at the register was awesome.
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December 2022 by Brenda G.
There was one young man on the counter and a crowd of folks to help! He was quick, friendly and professional! I was very impressed!!
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November 2022 by D Chavez
Be careful with this UPS location, i mail some importants documents priority express and pay for an expensive service,they said it will take 5 to 7 business days and it wil be delivered by ups itself,the document took a month and a week to get to the destination..i Contacted ups they told me they dont have responsability on it that i should contact USPS and find out about it...i realized that they offer a different service and they ended up using regular USPS mail. Really dissapointed!!
