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January 2024 by Arnulfo Lopez
Jonathan was really pushy and sketchy. Switched to a dealership and was able to get a vehicle and approved with good payments. Salesman here switched up the down payment amount from what we agreed on the phone. Do not recommend. Salesman tried to get more off me since i was first time buyer and guessing they thought i dont know amount sales with cars. But dont recommend.
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January 2024 by A&K Forevaaa
Me and my sister had an awful experience!!!!! First off they lied to me from the beginning.The sales people were VERY VERY VERY VERY PUSHY trying to get us to put a whole bunch of money down and have an EXTREMELY high payment then we kept telling them no it won’t work and they kept telling us that we can make it work…like how would they know what we can and can’t do money wise? Then they got us down to put a 1300 down payment and lowered the monthly payments…still said no they just kept pushing and pushing until they finally gave up after we constantly said no. Just an overall awful experience I don’t recommend coming here without a man going with you. It seems like they tried to take advantage of us because we were females going into the dealership ALONE!!!!!!!!!
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January 2024 by Shayna W
Overall a good experience here. Traded my Nissan sedan for a Subaru Crosstrek back in October. They were laid back, not pushy at all, gave me a decent value for my trade in, and the buying process was easy. All together with test drive, trade in, and paperwork I was there for about 3 hours.
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December 2023 by Morgana Lazarus
Had a very poor experience here. The sales manager, Jay, told me over the phone that the car I was interested in had reported bumper damage but it was all fixed now. When I saw the car in person, it had a huge dent in the door frame and scratches everywhere and he claimed he "didn't see it". When he pulled the carfax again, he said that the damage reported wasn't specified. Then why was I told the damage was on the bumper? He was also unfriendly and did not budge on price at all. Overall, very shady experience.
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November 2023 by Roberto Granados
It’s ashamed that I wasn’t able to do a deal with this dealership, I know the owner for quite sometime and it would have been great to see him. I was serious about buying a truck that I was interested for quite some time. There was an associate that I spoke with prior to over the phone and he seemed that he was willing to work with me. I came in the next morning and asked to speak with him, so I was greeted and ask to wait. About 10-12 minutes in im still waiting and realized people talking in one of the offices having their chat, then it came apparent that it was the associate I wanted to deal with. So that was my first strike because they had me waiting and the associates were talking of non work conversation, so that to me meant that he was not serious and could care less. Then we had the discussion about the truck and there was a lot of misconceptions of the associates part that I already knew but I guess he was thinking he could throw me off on my judgement. Then during our conversation a call comes in and automatically cuts me off to speak with another client. He had no intentions and willingness to help me out. It’s unfortunate because I ended up leaving the dealer and went to Jerry Fords across the street and I was able to get the same truck and with a better offer. The people there are 100% committed to help the customer regardless. I would hope this would come across to the owner of this dealer because I know it’s a good dealer but the people working there and with their arrogance makes the difference.
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September 2023 by Alex M.
Nice service quick purchase, and they always attentive , great dealership !!! I recommend it 100% !!!
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September 2023 by Rachel L
Great experience with Auto Member! Jay was fantastic....it was my first time buying a car and he went above and beyond to make sure I had everything I needed. He was very transparent about the process and was respectful and kind. Would recommend this dealership and am very happy with my new car!
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September 2023 by Paul Sheffield
Had a really great experience at this dealership recently. Jay was the salesperson assisting me, and he was extremely helpful and personable. I was able to take my time, mull things over for a day, and I never felt the pressure to buy. Highly recommend, and I would buy from this dealership again.
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September 2023 by Rachel L.
Great experience with Auto Member! Jay was fantastic....it was my first time buying a car and he went above and beyond to make sure I had everything I needed. He was very transparent about the process and was respectful and kind. Would recommend this dealership and am very happy with my new car!
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July 2023 by Scott B.
I need to edit my original review because something very upsetting has occurred. I have recently started getting toll invoices and speeding tickets for a car using temporary plates that I had no idea were registered to me. I was very confused since they didn’t match the temp plates we had on the car we purchased. It turns out there was a second set of plates registered to us (when the originals expired before the permanent plates came in) that I had no idea existed. I never requested new temp plates, I never received them and I was never told they were created. Now some random person is driving around racking up tolls and tickets under my name. So far Auto Member has not presented a solution to this problem they caused. I will be happy to change my review back as soon as this problem is fixed.(Original Review - Just had to purchase a car since a drunk driver totaled ours. We came in, took the car we wanted on a test drive, and then wrote a check. Quick and easy, Jay was awesome.)
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July 2023 by J P
Process was extremely smooth and Jay was there to walk us through the entire process, answer any questions we had, and gave us a great deal. Signed the papers and drove home with the car in no time. Ask for Jay and he'll take care of you.
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July 2023 by Alex Flanigan
Had such a smooth experience here shopping for a new vehicle with my partner. We found the perfect used Subaru online and were able to come in and test drive it the next business day and walk off the lot with the keys. Jay was great to work with and we loved getting a pristine, freshly washed car to go home with!
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June 2023 by Davon Jones
Drove here and This dealership told me and my husband we could make a deal for me and my husband to get new cars, However He didn’t get anything off of his BMW. On top of that I was going to purchase the jeep grand Cherokee they ran my credit said there was a lock as he told me some things on my file, How Does That Make Sense?…… They Told Me They Would Get An Approval And Call Me It’s Been a week since my husband purchased his car They Have Said NOTHING. I’ve Called And they have had excuses. Something Seems Fishy To Me About This Place.I Was Working With Marcos But I Guess there is nothing we were working on…I Don’t Trust This Place
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June 2023 by Davon J.
Drove here and This dealership told me and my husband we could make a deal for me and my husband to get new cars, However He didn't get anything off of his BMW. On top of that I was going to purchase the jeep grand Cherokee they ran my credit said there was a lock as he told me some things on my file, How Does That Make Sense?... They Told Me They Would Get An Approval And Call Me It's Been a week since my husband purchased his car They Have Said NOTHING.I've Called And they have had excuses. Something Seems Fishy To Me About This Place. I Was Working With Marcos But I Guess there is nothing we were working on...I Don't Trust This Place
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June 2023 by Ashton Shambaugh
This is a good dealership to buy a car from. I have no complaints what so ever. The people here are very respectful and honest. Didn’t try and push me in to buying the car or anything like that. Let me look over things at my own pace and made the deal happen. This is a dealership I’ll be going back to in the future. Ask for Jay when you go in, he’ll take care of you.