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February 2023 by Marnie M.
It's convenient and usually fast to ship a package from here, but today, when I needed to have a label, printed out, the cost was going to be seven dollars if they sent it to the machine to print, and three dollars for self, serve. In the past, they perform this service as a courtesy. Three or seven dollars for a black-and-white print out of a label is outrageous! I'm off to Office Depot or Staples where I expect to spend a few cents. Crazy!
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June 2021 by Joe S.
I brought in a 50 pound box as a return. The clerk would not provide two feet of packing tape, instead stating I "could" buy a roll at 4 times the normal cost at any other store. He then repeated that he would "help" me tape the box with the tape I needed to buy. I certainly don't need help taping a box. It is my understanding the store gets some type of compensation to facilitate the return. I was not impressed and will not go there again.
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April 2021 by Me H.
I prefer not to give negative reviews but I'm pretty irritated by the way they handled my shipping experience. I came in with a package; I had used duct tape to close it and was told that's a no no and they would need to retape it. Ok. Fine, no problem until they did the entire transaction and I saw it was $3.99. I was told it was too late to cancel the transaction since she made the shipping label already. I told her that she should've told me up front the cost so I could've made a decision to return after buying an entire roll for that price. Very frustrating.
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January 2021 by Leah Marie I.
Worst USP store in Leesburg. I went to drop off a return and I've ask for a UPS envelope, the lady that was helping said I need to pay for an envelope which is $5. I was in a hurry so I just ask if I can just borrow the tape to seal my package and the lady told me that I need to pay for to buy a tape too for another $5 urgh!. It's amazing how some store/service are reaping off their customers. We are all facing a challenging time, your business is running because of the community around you. Be appreciative & be kind.
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November 2020 by Hasina H.
Great staff and always pleasant to serve us with best customer service on a timely manner! Ok
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November 2020 by John K.
I eBay occasionally as well as return stuff to Amazon and this is the closest UPS store. The are always fast, courteous. During Covid it's great to just drop the item with a bar code from Amazon and have them do all the packaging - free service for returns. Would and continue to use them without hesitation. I don't like parking in this mall but maybe when Starbuck's moves across the street it'll be better.
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August 2020 by Joseph D.
Trying to get notary service and tells me I need to go get two neighbors and return. Sure pal
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August 2020 by Andrew M.
This is typically my goto for shipping services. This goes for Amazon returns, business needs or the occasional personal shipments. The team here is always friendly and helpful, they have the supplies I need and offer many options for times when cost is more important than delivery speed.
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August 2020 by Alana B.
I go to this specific UPS Store because of RC and Annie. They are ALWAYS so helpful, patient, friendly and knowledgeable. Annie and RC are amazing with customer service (there is no comparison).... I trust and love this UPS store!!!!
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August 2020 by Gabriel A.
The staff here are always so friendly and willing to help you send all your packages! I have been coming here for years and never once had any issues with any of my packages!
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August 2020 by Kelly O.
We love our UOS store. We've been using them for our business PO Box for 6 years and they are always friendly and professional. Annie always greets us with a smile and remembers us like friends, wouldn't do business any other place!
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August 2020 by Belinda C.
Absolutely great location and service. I have been coming to this store for more than 7 years and it has always been a great experience. I was there a week and a half ago getting my notary form notarized and they were very thorough and it increased my admiration for the work and service they offer, abiding by law. Annie took care of me and she was extremely kind, courteous and provided excellent service. I will continue coming to this store because they value their customers and provide the best service.
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July 2020 by Adam G.
the customer service is not good. They definitely don't respect first come, first serve. I suggest not using this store.
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July 2020 by Yah Y.
Anyone shouting "Annie" out in these posted reviews, was CLEARLY encouraged to do such. Went to UPS this evening (in a GREAT MOOD). Was originally greeted by a wonderful teen/very young lady whom couldn't fulfill my request (I assume from inexperience, bc she didn't even review my forms), so she asked "Annie to assist." Not sure if Annie's ALWAYS in a bad mood, or she was upset because she had to rise from the chair she was sitting in, in the corner but her initial tone/response was very off putting and blatantly rude. I corrected her tone/approach and then she proceeded to make sure she couldn't assist me with a very basic matter bc I supposedly filled out the form incorrectly. Funny story, just went to your sister store (in Potomac Station Drive) and my request was fulfilled with "NOT ONLY A BREEZE, but with EXXXXXXXXXXCELLENT CUSTOMER SERVICE."
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May 2020 by Tara R.
Annie at the Leesburg UPS helped me out with a package I had trouble tracking. I have been going to this location for a while now and solely choose to do so because of the customer service Annie provides each time. She is super kind and takes her time with each customer. Def 5 stars!
