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March 2024 by Imran Ali
Love their products special laddies bags
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March 2024 by maribel Dumauan
the place is very organized and the workers are very helpful, very skilled and expert in all their products. we found everything we wanted to buy because of the help of Ms Manilyn who is our compatriot. I swear she was very kind and humble who took care of us,during our shopping she explained well and we easily got the items we needed. I bought a bagpack and a crossbody bag that is trending now military style. I recommend this store to everyone.
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February 2024 by Mahdokht s.vishkaei
The cashier guy is so rude and aggressive! He seems like he doesn’t want to help at all! I have to solve my issue with the manager which was super nice! I hope she trains this guy how to respect costumers!
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January 2024 by Roxane Holmes
Always attentive employees.
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December 2023 by Syed Qadir
Store associates Miki and Gina offered exceptional customer service here.
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November 2023 by Jojo
The sales associates are always super helpful. Michael assisted me today and he was great! I love going to the outlet because they always have amazing deals. The Leesburg Coach outlet is by far my favorite Coach store. It's one of my favorite places to do holiday and birthday shopping.
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October 2023 by Joanna
The sales associates are always super helpful. Michael assisted me today and he was great! I love going to the outlet because they always have amazing deals. The Leesburg Coach outlet is by far my favorite Coach store. It's one of my favorite places to do holiday and birthday shopping.
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October 2023 by K Wise
A standard store for an outlet mall. The assortment is priced as one would expect for this brand. There is plenty of parking as this is an outlet mall. Also, the staff are friendly. I went during the week and had no issues with parking and there was hardly any people making this an easy trip. I recommend checking out this location if you are looking for something g under this brand.
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August 2023 by tyler kutch
Great customer service friendly staff/ nice collection of products lot too choose from
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August 2023 by Reham Ishtaiwi
The manager/supervisor of the store was so rude today to me... i walked in and didnt find anyone to assist at the section where i was shopping so i went to the cashiere to ask the guys there where she ( ride manager ) was standing the closest to me compared to other cashiere staff... i called her 1, 2, 3 times ( excuse me ).. then raised my voice a bit with (Hello) _probably i wasnt heard with the background music_!! ... when she looked me in the eye and just said: someone else can help you! And turned her back again. I did not react or say anything, left immediately and went to the next shop and shopped for more stuff,your loss anyway rude lady.You couldve apologized, couldve made it clear since the first call, asked me politely to reach out for someone else...
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August 2023 by kelsey logan
If you’re looking for a coach store with good customer service, don’t waste your time coming here. When coming in for a exchange Yasmin the lead supervisor who has multiple 1 star reviews/ complaints on google was giving me terrible attitude providing me no solution for my exchange as it was a gift and had exceeded the one month policy. THIS STORE IS POLICY OVER CUSTOMER SATISFACTION. After getting nowhere with Yasmin, she continues to call Sam the assist manager. Sam was the absolute worst in providing any sort of solution. I even asked her what can I DO as a customer to get an exchange or anything with my item. Sam proceeds to tell me there’s nothing i can do and “since i bought the hat then i should just keep it” . Yasmin also proceeds to tell me there is something that can be done but they can get written up for it, Sam immediately shuts her up. Sam then leaves the conversation while i’m speaking providing no solution what’s so over. She proceeds to also give me customer services number, to which they tell me I actually have 12 months to return an item, not 1. I wasted an hour and 45 minutes in this terrible store ran by associates with the brain of a pig. Do better Sam and Yasmin, it’s very obvious that you guys aren’t educated on customer service and satisfaction. Very shameful, you guys should be embarrassed and demoted.
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July 2023 by Simply Maria
Nice shop in the outlets of Leesburg, VA.
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May 2023 by Kevin M.
I recently bought a pair of flipflops which i wore for 3 hours and developed a cut on my foot due to the shoe quality. I attempted to return them. The store clerks were extremely rude, told me they could not be resold due to minimal tread, refused the refund, and seemed to not believe my story of the amount of usage on the flip flops. They did not so much as offer a small store credit. I left the shoes. wont be back there for sure
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May 2023 by Mohammed Z
We had an incredible experience at the Coach Outlet thanks to Xavier (or a similar name) and Mike. They provided exceptional service, assisting us with our purchases in an awesome way. Their enthusiasm, knowledge, and attention to detail were impressive. A big thank you to Xavier and Mike for making our day!
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April 2023 by Kimberly Windsor
Appropriate amount of help from the staff. Helpful, gave their opinion, went to check for colors and styles, didn't follow me around pushing the expensive items like someone in another store at this mall did. I made a purchase here. The store was very well organized. Good job.
