-
October 2025 by Jason Tart
They carry outstanding Craftsman tools and give lifetime warranty.
-
October 2025 by Carlos Martinez
Personalized attention and the best knowledge from the associates.
-
September 2025 by Connie Medina
The store staff made me feel welcome.
-
March 2024 by Joseph S.
Thank you to Joel.G for helping me with saving over $100 for my products, he deserves the best in life.
-
January 2024 by Jesse W.
I waited around for 40 minutes to buy significant kitchen appliances. The one guy who was knowledgeable was unavailable during his shift and then his shift ended. A few other kind women tried to help but they openly had no knowledge on the topic. The manager was nowhere to be found. Driving 10 mins to Home Depot.
-
November 2023 by Denis D.
I gave one star out of five for this review only because zero stars was not an option. I had an appointment for a window quote on 9/12/23 with Leesburg, VA Lowe's . Jennifer came out gave me the price and explained that it would take about five weeks for the actual install. She sent me a proposal upon leaving my house and I had had couple of questions for her. I emailed her twice with those questions and received no response. I decided to go ahead and sign the contract anyways on 9/21/23. In early October, I went to the store to speak with her and get an update. Another employee found her in the store and she agreed to see me and speak with me. I waited for about ten minutes and left as she never showed up. On 10/25/23 went back to the store and the window department employees emailed her and texted her in front of me as she was not there on that day. I decided to go back to the store on 10/27/23 to follow up. Again, she was not there and the window department employees texted and emailed her again. This time, they also emailed her boss as well. I was not contacted by anyone. So, I went back to the store on 11/1/23. Was able to speak with Crystal, the assistant manager. She told me that she was taking over and after she finds out what is going on, she will call me that day or the next day. Again, didn't hear from her or anyone else. I went back to the store on 11/7/23. At that time, customer service rep. was able to get ahold of Jennifer and she called me while I was at the store. She didn't offer any explanations or said that she was sorry. She just stated that she was not aware I was looking for her. This is an obvious lie as other employees have tried to contact her number of time while I was present. She said she would look into this matter and call me back that day. Well, she never did. This is terrible customer service and business should not be run like this. I wasted two months of my time chasing my window order. This is unacceptable.
-
October 2023 by David P.
We used to enjoy shopping at this store but a recent encounter with an employee today made us realize that this company will hire anyone. Employees who don't care about how they treat customers will impact company revenue not to mention jeopardize their brand. I'm just grateful this man doesn't work for me. Corporate HR really has their work cut out for them.
-
September 2023 by Nate Earnshaw
Reoccurring awful experiences with customer service.
-
August 2023 by Rick S.
Just purchased a small refrigerator for upstairs since I'm having surgery. The only issue was the dent in the top of the surface when opening up the box. I realize this is not Lowe's fault as the box was ndd we ver opened. Unfinished had to return it which was done just fine but they had not additional ones of the same model so now I'm stuck.
-
July 2023 by Tara G.
thry are a mess! I ordered a washer/dryer . First Lowe's cancelled my order a week later and then tried to put it back on the credit card. This triggered a fraud alert. I had to call my credit card to fix that. I ordered the washer/dryer again. I kept getting rescheduled delivery dates. I keep spending money on laundromat because Lowe's is incompeten.
-
May 2023 by Dan Hennebry
Go anywhere else. Worst customer service and most incompetent management I've dealt with in a long time(ever?). whatever you do, do not call the store provided number that it says to call for questions. Don't call, wondering where your new refrigerator is after nobody shows up or call during your delivery window. Don't ask why the delivery guy called and left a message telling you they are still coming, an hour late, while the guy on the phone says he is looking at my refrigerator and it is definitely not on the truck. If you ask questions like that, the manager will yell at you hang up on you.
-
May 2023 by Theron J.
I've made 2 appointments 1 week apart, and no one shows up. I receive an email cancelation each time, but when I call to find out why the appointment was canceled from Lowe's in Leesburg, Virginia, the customer support person said my request, name, phone#, and email are not in the system. This is a real waste of time. Perhaps Home Depot is a better alternative.
-
May 2023 by LaShawn A Lipscombe
A battery or money back! I have spent the past 2 to 3 days since buying a John Deere lawn mower for 5134.69 getting the run around. Lowe's didn't get the run around running my card through and getting my money so why is it a customer can buy something, get it home, and the battery dead? Then, call and be sent to this person or that and told oh he not in or other mess! Who RESOLVES issues as simple as a battery for a mower- purchased at your store? If you can't provide a part or resolve the matter without dragging me around after you got my money- you can have the mower and give me my money back!
The lack of resolution or even adequate customer service has left a bad taste in my mouth for Lowe's and a low opinion as to your ability to provide a resolution at this point. Even John Deere has left my head shaking after calling them directly as one rep at Lowe's suggested. Why should I have to do that though when you acting as a retail source for them and customer service etiquette dictates I am Lowe's customer and was underserviced and Lowe's needs to make it right! Without resolution, I want my money back. The fact I am chasing a battery after spending 5100 of my hard earned money is egregious. I rather spend with a company that values service and resolving issues with as little headache as possible.
-
May 2023 by Maddie L.
AJ was super helpful! Came looking for a particular item that might not even exist in the garden area, and he showed us the closest thing and gave ideas for creative fixes. Thank you!
-
March 2023 by Kevin Z.
Get your Dishwasher here !! What a great, easy experience. I shopped online, found the one I needed, a stainless steel GE model, which was $300 off ! Added delivery and setup, and removal of old dishwasher. Fantastic communications throughout the transaction. Online purchase on a Thursday afternoon, dishwasher installed Tuesday morning. In this case, Mega Plumbing was subbed out to do the installation. Great communication from them also with Text, Email, and Phone calls. Showed up on time, true pros. I'm a happy customer.
