-
September 2023 by Sam Presgraves
Had my car inspected and was told my break pads did not pass the inspection and they even provided a picture where they stated it did not pass; they however did not include a measuring device. I took my car to another shop and for a second opinion and they were able to show me in person that breaks clearly passed the inspection. I then went back to The Tire Shop to show them the break pads passed inspection. The person working the front desk was not even aware of what the measurement needed to be to pass a Virginia state inspection.When we went to the garage and spoke to the mechanic who looked at the car after we were able to prove the pads passed inspection, his exact words were “I wouldn’t let my daughter drive this car”.This was completely ridiculous and unethical and was an attempt by The Tire Shop to pay them $600 to have them replace a car part that did not need replacement.I recommend anyone to have a second opinion elsewhere before agreeing to have work done at this place as it seems their goal is focused on maintaining their monetary quota rather than providing reliable service to their customers.
-
September 2023 by Iris Kotmel, CTS
The staff was rude, condescending and sarcastic without provocation. It was the worst customer service I have experienced. Would never go back for any reason whatsoever.
-
September 2023 by Iris K.
Art was incredibly rude, sarcastic and condescending which made a routine oil change a very upsetting experience.
-
September 2023 by Erich Wiederhold
Best alignment place in town. They are always busy, but that's a sign of how good they are.
-
September 2023 by AirbusMark
With a failing brake job within only 13,000 miles by a local "tire/brake shop" AAA tire, (aka the tire shop). I took my Toyota Camry back to them. They said the brake job was out of warranty, and the car now needs new Calipers, Rotos and Pads, and wanted to charge me over $1,3500I then took the car to the Auto Nation Toyota, in Leesburg. They diagnosed the problem as low quality "non-OEM" brake parts, i.e., rotor and pad that cause the pads to wear out/overheat and wrap the rotors in 13,000 miles of normal use.Auto Nation Toyota did a complete front brake job for about halve the price the other shop wanted to charge me to fix their/my problem, and now the car and front brakes work like new!After 500miles on the Toyota brake job, the brakes are is still smooth and vibration free. Most importantly, safe!
-
September 2023 by rob smith
I’m a Marine veteran, but never announced it, nor did I expect any type of preferential treatment. However, upon checking in at the counter for service, Victor Flores greeted me with a smile and asked how many years I served in the military. It caught me off guard, but turns out he was former law enforcement and we immediately connected. Not only that, but the leak I had in my tire actually ended up being the result of a leaky valve core, and they replaced it at no charge. I was in and out of there in 20mins…on a Monday! Additionally, there was a positive vibe in the office/waiting area thanks to how friendly everyone was. I wouldn’t take my vehicle anywhere else. Thanks again for the hospitality and for your service, Victor!
-
August 2023 by Misty Hayford
Truly horrible experience from this tire shop! Never again! Dishonest and unethical thieves, that’s what they are! They gave you this very expensive quotes and even scare you to death, forcing you to take their service! Thousands more than what you really need! Very unprofessional personnel from their receptionists and Managers at the back— all they do is smirk. Their mechanics are questionable too, I’m sure they are misdiagnosing on what’s really wrong with your vehicle! Stay away from this shop!!! This shop doesn’t even deserve a star at all.
-
August 2023 by Angel S.
Service is on point loved the person at the front (Ant) he was so nice and took me in asap said my tires would take only a couple hours to mount since i got a full set, im doing this review before i have received the car but my tires were bald and i had a flat tire and every other place i tried to go to denied me except this place love it, value is not what i wanted but i needed it anyways and money wasn't a problem for me anyways, value could be lower but loved the customer service and quality amazing would recommend here
-
June 2023 by James Fleming
Great service. They performed a miracle on my 12 year old headlights. I wish I had a before shot, but trust me they were bad.
-
May 2023 by R S
Was there to fix a leaking tire. Was road that there is no leak in the tire and stem is loose. Charge $30. After a week tire is still leaking. Went back and this time was told that they found the leak and can't fix the tire as it was plugged which I know and told them first time. Waste of 3 hrs wait time and $30. I never go back to then and don't recommend ?
-
May 2023 by David Drupa
I used to buy tires here, but they completely stopped communicating. I filled out a couple appointment requests and asked for several tire quotes - silence. I think they changed owners and no longer sell tires / do the service they used to do.
-
March 2023 by John Spinelli
I went for a safety inspection here and failed for 1) tie rod was defective, 2) brake light came on.I just replaced the tie rods myself, and they are completely fine. They are able to be turned easily there is absolutely zero signs of wear on them. So now I paid $120 for the new parts, and have to get an alignment for $200.As for the brake light, the wear sensor was slightly off. The pads and rotors are brand new front and back. If the inspector had taken the most basic look at them, they would have seen that.I decided to look up the standards for the brake light, "Vehicles equipped with a brake pad wear indicator warning light shall not constitute an automatic rejection for the vehicle submitted for a safety inspection".Complete waste of my time and money.
-
March 2023 by Payal Bakhale
Horrible place wanted to get emissions done in hurry to get registration renewed. Went to this place as it was close to the DMV. I was told it would be 1 hour wait before my car was pulled in as there were 3 people before me . After waiting 1.5 hours when I when to check the lady at the counter told me I was still 3rd in line. They just put the new folks that came in ahead of me. Never will go to this place .
-
February 2023 by Bridgette Wells
Incredible experience with Richard. The shop was near closing and I had a flat/broken valve stem. Not knowing how to fix it, they took care of the issue in under ten minutes. Saved me a tow truck call/fee, a $40 Uber ride home and all the hassle. Kind guys at this shop who did a really great job fixing my tire. Thank you to the team at the desk, as well as Richard!
-
January 2023 by Kevin S.
This simple: Great price, very good tires and reliable when you schedule an appointment. They are very nice and work hard. The only concern is their variety of tire is limited and they may need to order them. They are very busy (?because they are good) so scheduling an appointment is key.
