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November 2023 by john chong
The best customer service. My wife loves shopping here and I finally saw for myself why. Great selection and of course prices but the customer service was so unbelievably wonderful, I didn’t think it was real. Maria and Judith treated my wife like a Queen and the friendliness was so warm and genuine that we felt like family. Great experience.
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July 2023 by MauriL
Just wanted to give a huge shout out and THANK YOU to Pam, the store manager. She could not have been kinder to me or more accommodating. A gem of a store with outstanding leadership! Thank you for making shopping easy and fun! I'm so very grateful!
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February 2023 by Alicia Alford
I shopped at WHBM in Leesburg Premium Outlets today and had the best time!The manager of that store, Pam, assisted me with picking outfits that are flattering on me.She went above and beyond with her assistance and advice. Her knowledge in fashion and outgoing personality put me at ease and made my shopping excursion truly enjoyable. I don’t normally shop for clothes for myself, so I didn’t know what to look for and find it stressful. She exemplified the meaning of great customer service and attention to detail. She absolutely hit it out of the park!I will definitely go back to shop at WHBM in Leesburg. Thank you sooo much for all your help!
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November 2022 by Kerri Lane
I always shop online and did not even realize we had an outlet near me. I had to return an item and googled closest WHBM near me and found this little gem. Not only my favorite clothes but all on sale. Now, it's not the catalog stuff it's older pieces but still 40% off you can stock up.
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July 2022 by RCS S
Mom’s favorite clothes because it’s classy and fashionable.
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July 2022 by Jorge Gonzalez
Nice place and great customer service.
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March 2022 by Trish H
Outstanding customer service! Pam and the other manager are a delight. Store is kept immaculate. My new favorite place to shop!
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June 2021 by Elize Harrell
Very helpful staff. They assisted the entire time through the store visit. They were low on merchandise when I visited otherwise good quality products.
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July 2020 by Elvira Majano
(Translated by Google) I like and good attention and quality of clothes(Original)Me gusta y Buena atencion y calidad de ropa
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March 2020 by Jess D
Horrible customer services!!!! Simply asked about shipping and the manager had an attitude from the beginning of the conversation. Went to introduce myself, extended my hand, and she would not shake my hand. So rude! I will never step foot into that store again.
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January 2020 by James Yates
Pamela is the most wonderful and helpful lady - she knows all about fashion and helped me pick out fabulous clothes for my daughter which she totally loved!!
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June 2019 by Kenya J.
Dear employees of the WHBM outlet in Leesburg VA, you should greet ALL customers and not have unconscious bias based on appearance. I was dressed in jeans, boots, baseball cap, a long sleeve tee and a motorcycle jacket because I was on a ride with my husband. The 2 African American ladies ignored me (and I am African American) and I watched them greet and welcome and say, "how are you" to 3 others standing near me. I purposely walked the store a couple of times and then the older of the two ladies said, "do you need anything?" I smiled and said no thank you. The next encounter was with a young white lady who said, "hi how are you, can I help you with anything." I smiled and said no thank you. I am a black book member and I regularly shop at WHBM (from the regular store, not outlet). And because of the way I was treated, I refused to purchase the pants that I wanted to. Ladies, you work retail! Don't act like you are better than the customers who make your store successful so that you can continue to have a job. Luckily people at the other stores treated us well, so we filled our backpacks for the ride back home.
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September 2018 by Jessica Lewis
Horrible customer services!!!! Simply asked about shipping and the manager had an attitude from the beginning of the conversation. Went to introduce myself, extended my hand, and she would not shake my hand. Never in my life have I been treated with such disrespect. I will never step foot into that store again.
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September 2018 by sidonia axente
Very friendly staff and love their products! I wish they were not so pricey!
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September 2018 by Maria Teresa Londoño
Lo visite en black friday