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April 2025 by nick clark
The blonde older lady serving medication’s to customers at the drive-through window should be let go. She was blatant, disrespectful, and had absolutely no concern of the customers needs. She was extremely spiteful and should not be at the customer end experience. I would advise that she receives more training in customer service Or let go. You know how those old dogs are.
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April 2025 by Edward Wallace
Not good price is incredible high did not get a receipt for my purchase
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April 2025 by David Allen Wells
Great service
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August 2024 by Cheryl Ryan
I appreciated the salesperson who helped me. She explained the Extra Care Program very well.
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March 2024 by Myekrope
I have had excellent experiences in shopping at CVS. I find unusual gifts, great products at reasonable prices, and the interaction with the employees at checkout is very excellent. They are helpful, courteous, experienced and very willing to point out ways to save!I have never had a bad experience, even in busy times!
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February 2024 by Rebecca Holland
Horrible experience. Doesn't have my medication ready told me it would be ready in an hour and drove there. Now I'm still waiting on my medication. Tried to pick up a different medication and was told they weren't going to release my medicine. Never again. Going back to Walmart where I should have stayed.
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December 2023 by Jessica Kalisch
Multiple prescriptions over the last several months for our family - no calls, they pretend to not have received them, they do not pick up the phone or provide service in any timely fashion. I truly worry and feel for those in our community that are truly sick, elderly and/or depend on their medications for their health and safety. This pharmacy needs a complete overhaul and corporate needs to address them from cleanliness, to management and beyond. Lexington should have a suitable pharmacy available at highest standards, especially given that it serves locals, tourists and thousands of students on nearby campuses in the area....truly hope to see some positive changes in the near future. For the meantime, though there are very few options out here, our family cannot recommend this place. They do not take the time, health, or concerns of its community seriously. And to note, some of the women working in there are the most vile, unfriendly folks I have encountered out here in RC..and many people have mentioned the same in their experiences. They need training in compassion and customer service; CVS corp offices/city of Lexington, please take note. And also be mindful we have seen lines of cars turned away at the window, due to no drug avaibility, no staff, etc. Atrocious wait times also, same in-store. Forget small-town living or peace because this place does not provide any of that in any sense. From experience, this place will sit on presciptions for weeks, and never fill it - so much for anyone with a child or self with a serious infection, chemo, insulin requirement or other. Shameful to say the very least...we can only provide the feedback and hope someone who makes decisions sees all the negative reviews and does something positive about it. Sometimes it only takes ONE person to make a change.
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August 2023 by R C
The folks were so helpful. And were a pleasure to work with
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August 2023 by C Coffey
Rx not filled over a week past MD order sent
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July 2023 by Dawn Clark
Considering the staff shortage since COVID, I think they do a great job. Always pleasant. Always willing to go above and beyond to help.
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April 2023 by Brian
I'd give this place 0 stars if I could. The staff is overall rude. The wait times on getting a RX filled is extremely long. Like anywhere from 3 to 5 days. The wait time on the phone is always 30 minutes or longer. I will be going somewhere else from now on to have my medications filled. I have been tolerating this lack of professionalism for far too long. 0 stars.
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April 2023 by Jules Bennett
After reading the other reviews I can see that not much has changed in the last 6-8 months. A few years ago I switched my RX from Walmart to CVS because It was a hassle to go into Walmart just for an RX.All was well for about two years, but for some reason last year everything went down hill. The auto refill is ignored most of the time, and I don't get the notifications when my RX is ready. One time while waiting for a refill I got a message that stated the RX I requested was no longer available for pick up and was put back on the shelf, but I never got a message telling me it was ready to begin with.I like the location of this CVS, but I will have to change my RX to a more reliable pharmacy. I do not have time to deal with all the miscommunication and the ignoring of my pharmaceutical needs. I am looking into mail order.
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March 2023 by Maxwell Kelly
I wouldn't trust these cretins to run a lemonade stand. In terms of filling prescriptions, they certainly take their time, ill give em that. There have been times when I literally waited an hour and a half at this god-forsaken place only to be told that "itll be ready" tomorrow, only for me to come the next day and be told the same thing! I know insurance companies suck, but good lord is this the most poorly run establishment I have ever seen in my entire life!
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March 2023 by Patrick McCune
Never answers their phone, and the first time I had my medicine filled here; the pharmacist literally dropped all of one of my medications on the floor; and they had no more to replace it.
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March 2023 by Mark Oliphant
Found what I needed in minutes. All were helpful and friendly ? THANKS FOR THE EXTRA BUCKS CVS!!! Thanks for dropping tobacco products. I'm sure it has saved lives
