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March 2024 by Myekrope
I have had excellent experiences in shopping at CVS. I find unusual gifts, great products at reasonable prices, and the interaction with the employees at checkout is very excellent. They are helpful, courteous, experienced and very willing to point out ways to save!I have never had a bad experience, even in busy times!
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February 2024 by Rebecca Holland
Horrible experience. Doesn't have my medication ready told me it would be ready in an hour and drove there. Now I'm still waiting on my medication. Tried to pick up a different medication and was told they weren't going to release my medicine. Never again. Going back to Walmart where I should have stayed.
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December 2023 by Jessica Kalisch
Multiple prescriptions over the last several months for our family - no calls, they pretend to not have received them, they do not pick up the phone or provide service in any timely fashion. I truly worry and feel for those in our community that are truly sick, elderly and/or depend on their medications for their health and safety. This pharmacy needs a complete overhaul and corporate needs to address them from cleanliness, to management and beyond. Lexington should have a suitable pharmacy available at highest standards, especially given that it serves locals, tourists and thousands of students on nearby campuses in the area....truly hope to see some positive changes in the near future. For the meantime, though there are very few options out here, our family cannot recommend this place. They do not take the time, health, or concerns of its community seriously. And to note, some of the women working in there are the most vile, unfriendly folks I have encountered out here in RC..and many people have mentioned the same in their experiences. They need training in compassion and customer service; CVS corp offices/city of Lexington, please take note. And also be mindful we have seen lines of cars turned away at the window, due to no drug avaibility, no staff, etc. Atrocious wait times also, same in-store. Forget small-town living or peace because this place does not provide any of that in any sense. From experience, this place will sit on presciptions for weeks, and never fill it - so much for anyone with a child or self with a serious infection, chemo, insulin requirement or other. Shameful to say the very least...we can only provide the feedback and hope someone who makes decisions sees all the negative reviews and does something positive about it. Sometimes it only takes ONE person to make a change.
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July 2023 by Dawn Clark
Considering the staff shortage since COVID, I think they do a great job. Always pleasant. Always willing to go above and beyond to help.
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April 2023 by Brian
I'd give this place 0 stars if I could. The staff is overall rude. The wait times on getting a RX filled is extremely long. Like anywhere from 3 to 5 days. The wait time on the phone is always 30 minutes or longer. I will be going somewhere else from now on to have my medications filled. I have been tolerating this lack of professionalism for far too long. 0 stars.
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April 2023 by Jules Bennett
After reading the other reviews I can see that not much has changed in the last 6-8 months. A few years ago I switched my RX from Walmart to CVS because It was a hassle to go into Walmart just for an RX.All was well for about two years, but for some reason last year everything went down hill. The auto refill is ignored most of the time, and I don't get the notifications when my RX is ready. One time while waiting for a refill I got a message that stated the RX I requested was no longer available for pick up and was put back on the shelf, but I never got a message telling me it was ready to begin with.I like the location of this CVS, but I will have to change my RX to a more reliable pharmacy. I do not have time to deal with all the miscommunication and the ignoring of my pharmaceutical needs. I am looking into mail order.
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March 2023 by Maxwell Kelly
I wouldn't trust these cretins to run a lemonade stand. In terms of filling prescriptions, they certainly take their time, ill give em that. There have been times when I literally waited an hour and a half at this god-forsaken place only to be told that "itll be ready" tomorrow, only for me to come the next day and be told the same thing! I know insurance companies suck, but good lord is this the most poorly run establishment I have ever seen in my entire life!
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March 2023 by Patrick McCune
Never answers their phone, and the first time I had my medicine filled here; the pharmacist literally dropped all of one of my medications on the floor; and they had no more to replace it.
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March 2023 by Mark Oliphant
Found what I needed in minutes. All were helpful and friendly ? THANKS FOR THE EXTRA BUCKS CVS!!! Thanks for dropping tobacco products. I'm sure it has saved lives
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March 2023 by Amanda Wright
Zero would be best! The worst pharmacy in this area and switching immediately! Filed complaints and nothing is ever done, Pharmacy manager thinks it’s a joke for his pharmacy to keep making mistakes. Also refused to give me meds that I was already out and tried telling me that I don’t take the prescription that I do or the dosage…. Of course they didn’t look to see I had 2 prescriptions for the same meds before they got rude.
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February 2023 by Audrey Hawkins
Multiple times I have had to wait TWO weeks for a refill. And I only got it then by raising cane with the pharmacy staff. The head pharmacist is a wonderlul person who is trying so hard but says they're over 1,000 prescriptions behind and just can't seem to catch up. Staff shortags, etc. WHAT? My prescription coverage is tied to CVS so I'm stuck. Yesterday I went to the doctor for an illness. Have an infection requiring antibiotics. He sent the prescription in. When I went to pick it up early in the afternoon, the clerk said it hadn't even been logged in yet. She promised to expedite it so hopefully I would get it "sometime tomorrow - we're way behind!" I raised objection to that and she said she'd note it and try to have it tonight. It's the next day. NOTHING! So I'm getting sicker. DO NOT USE THIS PHARMACY. It is the worst ever. Giving it one star is much more than they deserve.
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February 2023 by Selina lopez
cvs has racist staff just for being latino they attack you they yell at you they can't talk about good service when they are a company that treats you very badly they should change the staff
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February 2023 by Charles Reynolds
Meds are always late the help has an attitude problem and they wonder why people go off on them
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January 2023 by Angela M
They gave me someone else’s medication!!! And potentially have my personal medical info in the form of my medication to someone else! I’ve contacted corporate, but no one will respond from the district. I HATE that our insurance requires us to use CVS. Will be pushing to be allowed elsewhere.
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November 2022 by Tiffany Bennett
I have never dealt with a more horrible pharmacy. They don’t refill prescriptions timely, and some things are very important to take on time. Then, they are either closed for “staffing issues,” backed up with a line of angry folks, or simply don’t answer the phone. You have to practically camp out at CVS to get what you need. CVS corporate: pay your people more and treat them right so you have enough employees! It’s not the current employees fault that CVS refuses to hire enough people to do the job. People in this community need this pharmacy; please hire enough employees and treat them well enough to keep CVS around this area.