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March 2024 by S m
Great work, good communication throughout the process.
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February 2024 by Steven Powell
When I arrived At Goad’s Body Shop, Bruce came out to greet me, and he made a great impression on me. He is an earnestly concerned professional. He kept me up to date by sending me emails on the progress of my claim & my auto repair.
Unfortunately, I have needed to use automobile body repair shops before. And, frankly, Goad’s Body Shop has got them all beat!
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November 2023 by shar forbes
The right hand does not communicate with the left. Used Goads as it was a “preferred shop” by my insurance, however, if I could go back in time - I’d take my chances elsewhere. 0/10 do not recommend.
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November 2023 by Madison Cash
I would give a 0 star review if possible, but I’m settling for a 1 star review. I highly recommend taking your car literally anywhere else but here if at all possible. Here is why: buckle up, because this is quite a story and will have you wondering “how did we end up here?” by the end of it because, trust me, I felt that way.While parked, I had someone back into my car at the end of July. It was not extensive damage, but enough the trunk would not latch after the incident and there were also slight dents in the trunk. A claim was submitted and I went to Goads for an estimate. I was told that the quickest appointment would be in December, which is not ideal of course, but I understand people are backed up and busy. I was told that if I could drop my car off for a few days for “further assessment” she would know for certain how long my appointment needed to be and if any other minor things were broken under the bumper. I was going out of state for a little over a week so I agreed to drop my car off before I left for them to further assess. Since I assumed that my car would be available for pick up before I got back, I gave approval for my parents to pick it up when ready. My car was dropped off on a Friday.The following Thursday, my mom receives a phone call from the shop about issues with my car and that it will not be ready when I get back and I needed to request a rental through insurance. Turns out, she took it upon herself to begin fixing my car without my approval, since I thought I was dropping it off for further assessment. I got home the following Tuesday in the later part of the evening. On Wednesday afternoon I called Goads because I hadn’t received any communication about my vehicle. I was told that it would not be ready until at least another week - at the earliest. So what started as a few day assessment turned into a 3 week ordeal. But it gets worse.Thursday morning I get a call from the insurance company that my car has been labeled a “total loss” because Goads has run the bill up to 75% or more of what my car is even valued at!! So at this point the only option is to sign my title over to insurance, receive a settlement, and buy another vehicle. Obviously, I am wildly confused as to how this happened. How have they had my vehicle for 2 weeks and not realized the damage was more extensive than what they initially thought? And considering this was supposed to be an assessment in the first place, when they realized damage was more extensive, why would they not call and communicate that with me in case I wanted to go with another option? This was my only vehicle and I had reasons for being attached to it, but now I have to part with it simply due to a lack of communication. That Thursday evening, while on the phone with the insurance company, I was told that they received the total loss claim the day before… which is the same day I called to find out when she estimated my car to be ready and I was told the following week. I suppose she didn’t want to relay the bad news herself and just took it upon herself to wait for the insurance to reach out instead, even though I could have begun the settlement process even earlier had I known.To make a bad situation even worse, I go up to Goads to retrieve my tags and any other personal items I may have left in the car and I’m told by the estimator, Julie, to look at it as a “blessing” (her words), as I had some lights that were on on the dash. I would like to know how my vehicle being considered a total loss is a blessing, but I guess now I don’t have to look at that pesky light. I mean, really? How insensitive and asinine to say to someone.In conclusion, this is by far the worst experience I have ever had the displeasure of dealing with at a body shop. Again, if at all possible, go ANYwhere else.
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November 2023 by Madison C.
I would give a 0 star review if possible, but I'm settling for a 1 star review. I highly recommend taking your car literally anywhere else but here if at all possible. Here is why: buckle up, because this is quite a story and will have you wondering "how did we end up here?" by the end of it because, trust me, I felt that way.While parked, I had someone back into my car at the end of July. It was not extensive damage, but enough the trunk would not latch after the incident and there were also slight dents in the trunk. A claim was submitted and I went to Goads for an estimate. I was told that the quickest appointment would be in December, which is not ideal of course, but I understand people are backed up and busy. I was told that if I could drop my car off for a few days for "further assessment" she would know for certain how long my appointment needed to be and if any other minor things were broken under the bumper. I was going out of state for a little over a week so I agreed to drop my car off before I left for them to further assess. Since I assumed that my car would be available for pick up before I got back, I gave approval for my parents to pick it up when ready. My car was dropped off on a Friday.The following Thursday, my mom receives a phone call from the shop about issues with my car and that it will not be ready when I get back and I needed to request a rental through insurance. Turns out, she took it upon herself to begin fixing my car without my approval, since I thought I was dropping it off for further assessment. I got home the following Tuesday in the later part of the evening. On Wednesday afternoon I called Goads because I hadn't received any communication about my vehicle. I was told that it would not be ready until at least another week - at the earliest. So what started as a few day assessment turned into a 3 week ordeal. But it gets worse.Thursday morning I get a call from the insurance company that my car has been labeled a "total loss" because Goads has run the bill up to 75% or more of what my car is even valued at!! So at this point the only option is to sign my title over to insurance, receive a settlement, and buy another vehicle. Obviously, I am wildly confused as to how this happened. How have they had my vehicle for 2 weeks and not realized the damage was more extensive than what they initially thought? And considering this was supposed to be an assessment in the first place, when they realized damage was more extensive, why would they not call and communicate that with me in case I wanted to go with another option? This was my only vehicle and I had reasons for being attached to it, but now I have to part with it simply due to a lack of communication. That Thursday evening, while on the phone with the insurance company, I was told that they received the total loss claim the day before... which is the same day I called to find out when she estimated my car to be ready and I was told the following week. I suppose she didn't want to relay the bad news herself and just took it upon herself to wait for the insurance to reach out instead, even though I could have begun the settlement process even earlier had I known.To make a bad situation even worse, I go up to Goads to retrieve my tags and any other personal items I may have left in the car and I'm told by the estimator, Julie, to look at it as a "blessing" (her words), as I had some lights that were on on the dash. I would like to know how my vehicle being considered a total loss is a blessing, but I guess now I don't have to look at that pesky light. I mean, really? How insensitive and asinine to say to someone.In conclusion, this is by far the worst experience I have ever had the displeasure of dealing with at a body shop. Again, if at all possible, go ANYwhere else.
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October 2023 by Malc Wheeler
Staff went WAY above and beyond, brought my truck in for a big scuff in the back, and they took the liberty of cleaning the floor mats when they were done, AND a huge shout out to Paul for fixing an alarm that had been going off for upwards to a year that I just could not fix. More than exceptional service, they treated my car like it was their own. Not to mention the original reason I went there, the back is prestine! Thank you Goads!
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October 2023 by Patrick Dougherty
Unfortunately while passing through Lexington in July I was involved in an accident with our truck and trailer. But luckily for us it was literally blocks from Goad’s. Not being from the area, 400 miles away, we were not sure where we would need to bring our now disabled truck. Our insurance pointed us to Goad’s as one of their preferred body shops. Being 400 miles away from where my truck was now stranded, Goad’s made sure to keep in constant communications with us and keep me up to date with anything dealing with the insurance company. After 3 months and 25k in repairs we were ready to go and pick our truck up.When we arrived it was nice to meet the Goad’s team. They made sure everything was perfect for us. They managed to not only make my truck whole again but made it look great. Being a 10 year old truck I was happy it was even repaired but they also went above and beyond to make it look like better than new. Body work, paint and other repairs looked great and would make it hard to know this truck was almost rebuilt from scratch with all the parts that were replaced or repaired. Even after their job was done we had minor mechanical issue creep up as a result of the crash. Goad’s and their team were quick to jump in and get things right. Thank you for excellent service! Not that I want to be in another crash in Lexington, but if I am I know where to turn for repairs. Thank you JD and your team for a great job.Services: Steering & suspension repair
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September 2023 by Elwood Deisher
They did a great job reparing our car. Top of the line.....
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September 2023 by twenty four
Fast servicr
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August 2023 by Reba Heizer
Excellent service! Insurance estimate and repairs.Service: Body & Trim
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July 2023 by Randy Shomo
Goads has provided excellent service and work for 30 years for me and my family. I highly recommend their body shop.
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July 2023 by Joan Millon
The entire staff at Goad's is FABULOUS! Rockbridge County is fortunate to have Goad's Body Shop working in our community! They are professional, skillful and dow right nice!!!
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June 2023 by Jason Kriaski
The staff was friendly and the work was excellent. Hope I don't need body work done any time soon, but whenever I do I'll go back to Goad's.Service: Body & Trim
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May 2023 by Lauren Reese
I recently got my rear-view mirror fixed here and had a great experience. Everyone was very helpful and knowledgeable. They were able to charge me half of what I was quoted at another body shop in Texas and saved me many hundreds of dollars. My car was ready within two hours of dropping it off. Thank you so much!!! I highly recommend Goad’s body shop.
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May 2023 by Bill Haegele
Weren't interested in painting my car. Told me they don't paint entire cars (even though they were highly recommended by several people at a local car show). No reason given. Told me it would cost more than the car was worth. The car is worth a LOT to my wife. Can't leave zero stars.I received the below response from Goads. My reaction is "Why do you care?". What business of Goads is it if I want to spend $10000 on painting a car worth $3000? The car in question belongs to my wife and is a 2003 Mercury Marauder. Not many were made between 2002 and 2004 and fewer were made in this particular blue. The car is 20 years old with 200,000 miles on it and is in excellent mechanical condition. All it needs is some minor body work and fresh paint. It's money out of my pocket and I have a right to spend it as I wish.Goads was recommended to me by several participants at the recent Gina Trattoria's car show. These were all custom paint jobs and very expensive. I can only conclude that my wife's car isn't fancy enough or my money good enough for Goads to spend time painting it.Based on this experience, I would not recommend Goads to anyone for any kind of work.
