-
December 2023 by Stephanie Y.
Hess & Co. is our go-to for once in a lifetime pieces (like engagement and wedding rings) to beautiful basic jewelry (like classic chains and earrings), and everything in between. Plus their customer care and repair services are top-notch; we even trusted Eddie with my late grandmother's antique pearls (and he did a fantastic job!). I can't say enough great things about Eddie, Barbara, Caitlin, and the rest of the team!
-
November 2023 by Nicole W.
This is the most unprofessional company. I wouldn't recommend anyone using this company for any of their jewelry business. They took advantage of my 16 year old son who has Autism Spectrum Disorder, upsold him a $342 wedding band when all he we wanted was a Christmas ring for his girlfriend. He was told the wedding band could be used for anything, it didn't have to be a wedding band. When we tried to return the ring, the owner told us "he couldn't help the retard didn't know what he was getting" and refused to take the ring back unless we were exchanging it or getting store credit. This was the same day and the ring hadn't even been unwrapped. The store could have resold the ring without a loss. This was unreasonable and very unprofessional to use this type of language.
-
June 2023 by matt lonas
Called about scrapping gold to see the current prices, and I mentioned that the piece was a necklace and pendant. The gentleman on the phone quickly said " it doesn't matter, you'll get scrap price..which I knew. But when I asked again for their prices to match against others, I was told I would have to bring it in for the jeweler to look at. If it's scrap, what's to look at? It's real. If you buy scrap metals, it shouldn't be too hard to look up the price each morning to.give potential customers an idea. A waste of both of our time.
-
May 2023 by Seth Millington
Extremely helpful and knowledgeable. I bought my wife’s wedding ring here and several other gifts! I highly recommend.
-
November 2022 by Alyce J.
We walked in just to look around and we met with one of the owners. She was so welcoming and informative. This town has been so welcoming and she helped make our day more enjoyable with recommendations.
-
May 2022 by Naomi Gardner
Took my daughter to get her ears pierced. They were very friendly and helpful. The price was very reasonable.
-
November 2021 by Stuart Childs
A disappointing member of the neighborhood. I wish they would communicate more clearly with the community.
-
May 2021 by Gary Hill
The people here are very friendly, knowledgeable and helpful. I highly recommend this establishment.
-
March 2021 by Wendy Bly
In need of a new setting for my engagement ring. HOPEFULLY they this or got something close to it.?
-
January 2021 by Jonathan Pfab
Can’t say enough great things about Hess & Co. Super friendly and helpful staff! They helped me picked out the most stunning engagement ring!
-
July 2020 by Sydney T
This place is amazing. They are super friendly and always welcoming! I stopped in for an emergency cleaning one day and they did such a great job and were so nice that I went back when I lost the stone in my engagement ring. They made it look better than ever!!!! They replaced it with a better stone than before and it looks better than it ever has! They know what they're talking about and are so friendly and not pushy about anything. I will be going back for all my jewelry needs in the future.
-
July 2020 by Jason Rohler
Super helpful fixing my wife's watch. Found something for myself while we were waiting. Love being able to shop local, get great service, and find reasonable prices.
-
March 2020 by Angela Strowbridge
Superb jewelry an custom work! Very satisfied
-
February 2020 by Wonder
Beautiful. Helpful, friendly staff.
-
January 2020 by Penny Lusk
Excellent customer service with a smile & distinctive pieces you won't find anywhere else!
