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April 2023 by M. W.
Disappointed that this store has moved away from plastic bags. Paper bags are just a recycle issue while plastic bags have multiple uses: everything from trash bags to kitty liter. North Carolina finally relaxed restrictions on plastic bags but now Lexington seems to be going in the opposite direction.
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December 2021 by Warren M.
Virginia has two different sales taxes. The two have no overlap. In other words, the tax is either one or the other. The higher tax is a 'general sales tax'. That rate is, in most locations in Virginia, 5.3%. However, in certain designated areas, it is 6% or 6.3% or 7%. The second sales tax applies only to 'food and personal hygiene items'. That rate is 2.5%. Unfortunately, Kroger does not--repeat NOT--indicate whether a given item on its itemized receipt of purchases is taxed at the higher or lower rate. Instead, there is simply a lump-sum figure for 'sales tax' on Kroger's receipts. One has no idea how the figure is arrived at. SHAME ON THEM! But, good riddance because Food Lion is going to get the overwhelming majority of the money I spend on groceries. And if Food Lion offered sushi, which it doesn't (but Kroger does), Food Lion would get ALL of my grocery business. Kroger management could fix this problem. But the people at the top are either sleep-walking or are too stupid to treat customers with respect. Or both.
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October 2021 by M P.
Five stars mainly because the way the pharmacy operates. Respectful, caring people, efficient and knowledgeable. The meat and seafood is excellent. I especially appreciate people helping to bag your groceries, even helping you out to your car! Cashier at self scan could use a few pointers at how to deal with customers. Gruff, abrupt and not so concerned with customer service. Perhaps needs reassigning?
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June 2021 by Rob M.
This has to be the WORST kroger in the country. In the latest installment of just about 20 years of indignities, just before noon on Father's day, two cashiers and about eight people in each line. Plenty of self=checkout which no one wants to use because it's f*ing crazy. My cashier's register freezes on the last of 4 Instacart orders, just before I'm up. She throws up her hands, and so do I. I say I would never set foot in this store except for the few specialty items they carry. She says she doesn't blame me and herself shops at the competition, 2 minutes away, where there are always ample cashiers and you can be in and out in 5 minutes. This store only exists because Lexington residents tolerates mediocrity. There are a very very few good and efficient employees, but management is an utter disaster. Avoid at all costs.
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April 2021 by Doris Ratcliffe
well haven't been to pleased with this kroger in the past few months cos bad meat from the deli meat
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December 2020 by A M.
Employees don't consistently wear masks. When they do, they don't consistently cover their noses. A lot of Lexington residents are elderly. I want to feel like Kroger is safe for me and my family to shop at. Aside from all that, it's OK as a grocery store. Decent wine selection. Produce is OK. But they're a grocery store and they need to get real about hygiene.
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August 2020 by Melina R.
3 out of the 4 times we've been here they have seen us coming to a lane to check out but close it down and force us to use self check out with a cart full of groceries. They will have 6 employees including the manager stand at the front counter all talking during this time instead of helping. The self check out is glitchy and you have to have an employee come over often to assist but they all stare at each other and try to decide who is going to come help and still take forever. They just do not care at this store at all. It is a shame because we always shop at Kroger, we like the store but after moving and this location being the only one nearby we will now be shopping elsewhere.
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June 2020 by G F.
It's a Kroger and with that name comes obvious baggage (poor lighting, weak selection, inefficient layout... etc). Baggage aside, this Kroger gets the job done. The employees are kind and always willing to share their rewards cards so that non-cardholders who are too lazy to fill out the five-line application can receive membership discounts. 3 stars.
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February 2020 by Marcia Hostetter
Like the people like the specials
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October 2019 by Chelly S.
Fantastic store! It had everything. Just a beautiful store. We wish we had this chain in our area!
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July 2019 by Marisa Turpin
I asked my son several days in a row to make sure that he ordered flowers for Prom. THE DAY BEFORE PROM he said, "Mom, can you get the corsage and boutonniere for me at Walmart?" Guess what?!? That is about the only thing they don't sell! So, I called a couple of local florists. One was absolutely no help, and the other suggested Kroger. I called Kroger and they said they could do it --- even with such short notice. The boutonniere and corsage were both beautiful and my son and his girlfriend were very happy with them.
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May 2019 by Clark M.
The red haired woman who is often attending to the self checkout is out of control. I have had several unpleasant experiences with her and witnessed her being rude to other customers on numerous occasions too. When the scale messes up on the machine I just need help with it or an override. I do not need a condescending lecture about what I'm doing wrong. Also she is usually off to the side having personal chit chat with other employees when you need assistance. The attitude problem is astonishing though, I have worked in customer service for a long time myself and it truly takes a lot for me to write a review like this as I understand that we are all human and sometimes people are just having a bad day, but with her it is constant and persistent.
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January 2019 by Karen Strickler
rude lady in self check out j*** stuff out my basket lies called manger Greg eggs broke when got home chip smashed clearner busted leak over grocier y wants go 35 miles out way walk to post office mail him the receipt or pay another 20 on gas get someone bring back to store this lady shouldn't be working there cousin bagging my stuff told couldn't do that and that when she jerked my stuff out slammed on stuff mental abuse and embarrassing she made feel like you were trying steal something law suitemate be filef
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November 2017 by Lisa McKay Anderson
This is a HUGE Shout out of Thanks to the Pharmacist that saved my daughter over $200 on a prescription today!!! She doesn't have insurance and this great pharmacist went the extra mile to find her a discount online!! We are SO grateful!!!
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November 2017 by Hyla Cohen
Nothing much here. Go to a real florist