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July 2025 by Patti Del Vecchio
I've been going to this UPS store for years and am soo happy with them! They are always friendly and get the job done efficiently. I've never had a single problem in all these years! Thank you!!!
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June 2025 by James Bunting
This is the best UPS store I've ever been to. They know what they're doing - plus great service.
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June 2025 by Maheshan Ekanayaka
The staff were friendly and the service was quick.
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May 2025 by Sherryl Thorman
They are always friendly, helpful and fast, which is important when you're in a hurry. The store is clean and organized as well.
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May 2025 by Julia T
Friendly and very efficient.
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May 2025 by mlhughes99
Worst experience I have ever had with ups. Had a package 2 day air. Didn’t make it until two days after the date I was told. Manager at the office tried to tell me it couldn’t be delivered on time because the address was on a military post. Tried to tell me the military base wouldn’t let the ups man on the base because the base was closed. Straight up lied to me on the phone. Called the military post and was told that they did not close. The manager was super unprofessional. Website says 2 day air is a money back guarantee. Was told I wasn’t getting nothing back because it still made it. Will ensure to tell everyone I know that this store is trash
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March 2025 by Lauren Chase
Positive interactions with staff.
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December 2024 by Doug Lepper
Horrible experience. I sent next day air letter. Paid $61.42 to get it there B4 noon. Want delivered until 2 days later. Was told I would get a refund. 2 phone calls to get told I would get a check in 2 weeks. 28 days later I get a check for 47.94 instead. Bottom of check says won't pay for fuel and processing (8.33 and.22). Who does this? Either way check is still short. After 3 calls to robo operator I finally get a snotty clerk that tells me to call UPS store. The mgr tells me I got to much back and that there is another(rural fee) I can't see on my bill? Really? Who does this. Also, the mgr talked over me the whole time I tried to explain. Very poor service. Sorry to have bothered you. Will never use will not recommend.
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October 2024 by Lisa White
I went to this location today around 1:00 pm I do not know the young man's name who helped me, but he was polite, helpful and efficient! I hope the manager of this location sees this post!
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June 2024 by Caroline Donnelly
Have had excellent service here . I also am able to drop off clean packaging so that it can be used rather than going to the landfill. THANK YOU for being here.
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February 2024 by Thom Richmond
Two packages were dropped off at the store in Oct 2023. Proof of receipt and tracking numbers were provided. Per UPS, they never received the packages from the store. Amir, the owner, had no explanation and offered no apology. In fact, he criticized my wife, who dropped them off, for not getting them insured. Avoid this business.
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January 2024 by Seth Davis
Had to return my daughter’s shoes from Amazon. The guy was very helpful and the whole experience was a breeze. It’s a bright spot in Lexington.
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January 2024 by Abby Bass
I was at this location today, Diana was more than helpful - went out of her way to assist me when I was completely clueless! Literally made my day! The customer service here is always so impressive, Diana was just AWESOME!
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December 2023 by Sallena M (SAL)
To the manager that stayed late on 12-5-23 to get my Amazon pkg sent out I really appreciate you going the extra mile. I didn’t realize that was you that asked about my dogs my apologies for that. Keep up the great service
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December 2023 by Sallena Madison
To the UPS manager that stayed late 12/05/23 I really appreciate you getting my Amazon order out. Didn’t realize that was you when you asked about my dogs. My apology for that. Again thank you for going out he extra mile for me
