November 2022 by Moff Jerjerrod
Impossible to talk to anyone. The menu option sends you to being on hold with ‘customer service’. Then it sits there for about three minutes, tells you all of the staff is busy with other customers, and asks you to press 1 to continue to hold, then sends you to voicemail. The next time I called, five minutes later, it just goes to voicemail. Pressing 0 when in the phone menu does no good as the woman who answers won’t give you three seconds to speak and sends you to voicemail. This is not counting the multiple calls over the past three weeks. Kind of sad when a business is calling THEM to hire THEM to do a job to pay THEM!! We had the service planned and then that day ‘the truck was full’ so it was rescheduled. Then nobody showed up. Then a few days later someone from there shows up three hours before we open with no notification at all that they were coming and of course it did not get done because nobody was at the store as the business opens mid-day on Mon-Thu. How is it that this is so hard to set a service call up?
