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November 2023 by M U
Recently I repaired my Tesla from the KOLEX Collection in Springfield, VA.It took them 4 months to complete my task with no additional accommodation.I don't mind waiting for a while. Sadly customer service and communication were so poor.During that long time no one called me ever with any update. I did make several calls from time to time but unfortunately, no one replied to my call ever unless I called again.The repair explanation was not satisfactory. Finally, my car was delivered with a mix-match paint on it.At the end is the day, it will be hard for me to recommend someone.
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November 2023 by Jefferson Ramos
Very nice and to the point I got my car within a week and it’s completely fixed they even washed it 10/10
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September 2023 by Tanaka Mutumbuka
Excellent customer service!
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July 2023 by Michelle Turner
Omggg! Kolex was by far the best car service I received. I brought my car in for car damage to the rear driver side door. Not only did they fix it sooner than expected but they also cleaned my car!!!! I was originally embarrassed dropping the car of because of all of the crumbs and trash ( I’m a mom to a 5 year old) but why they cleaned it for me. That alone deserves 5 stars. And lastly they let me leave my enterprise rental there so I didn’t have to have someone drive me to the rental car place. Easiet and smoothest transaction and experience. They make me want to drop my car off all over again!!! Go to Kolex Collision Center for all your car auto body needs!
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June 2023 by Chris Sybert
I had an excellent experience with Kolex Collision Center. I would like to give a special shout out to Shahey who did the estimate and explained every single item within. While he didn't promise a one day turnaround, I got my vehicle back the same day, looking better than ever. It was especially nice that the guys cleaned the car as well. Unlike other shops, Kolex did not charge me for an estimate. I recommend these folks to anyone who wants a great job done at a honest price.Service: Body & Trim
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April 2023 by Nee
Disappointed with their service. Follow up was not done as well with a concern about a new incident that occurred when my car was in their possession. Very disappointed.ADDENDUM: The case might not have been escalated to you hence why it might not be familiar. After mentioning the incident that occurred on my car (I have pictures), no care was given at all and the response was disheartening. No response or care whatsoever. I did not work with another business but Kolex so please do not mention I may have worked with another business. It has been months and I have not received a call so I doubt anything will change now. Very disappointed.
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April 2023 by Ilker Arslan
Kolex is amazing!!! I have worked with Juhan! Starting with first phone call, being able to get a rental car at the shop, keeping me updated at every stage, and an exquisite work on my car...!!! Thank you for everything!!!Services: Painting
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March 2023 by Tameana Naderi
Helpful and had no issues
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March 2023 by Ordale Sterling
2 days after driving the van the van over heated.What can be done to get this matter resolved. We do not have the means to get it tow to Virginia. Please advise asap This was a amazon van
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February 2023 by Glen Maylone
Car was repaired. The body work was ok. When we picked up the car the taillight was loose, once I pointed it out they took it in the shop and fixed it.
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January 2023 by Priscilla A
Two days before Christmas I was headed to work when I noticed that my car was broken into and airbags stolen , my husband and I have two jobs each which made it very difficult and stressful to endure . Insurance covered the initial damage to the vehicle after I had to pay a $500 deductible but they did not cover rental because of it not being a collision . My car was then given to Kolex Collision , my first interaction with the guys in that office was they showed me they cared , and that they were going to do everything they could to get my car back and out on the road . I constantly received calls of updates on my car and that they were waiting for the airbags . Two weeks my airbag came and they didn’t just put it in , clean up glass and sent me on my way . They made my car look as if it was brand new excellent clean up job and detailed it to perfection, instead of me being scared to get in my car and drive it I felt as if I had a fresh new car , I want to thank this team so much because of them I got my life back
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October 2022 by Colin Piorkowski
Some of the nicest people that I have ever met - great service - highly recommend
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October 2022 by Monet Howell
Very friendly staff
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October 2022 by Chris M
I met with Johan today. His sage advice was that “You’re not going to be able to do what you think you can do” with our old 4Runner, and I appreciate that he gave us 15 minutes out of his busy day to assess the rust on our old beater’s frame.If I ever have any body issues on our two other ($50k+ each) vehicles, I’ll be back.Total class act.
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October 2022 by Amy Stewart
Chose this shop for minor body repair I would be paying out of pocket. Paid for parts in advance, then received a call 10 minutes after leaving the premises, telling me the part would actually be an additional $200 and won't be in for another month. 2 months go by and many phone calls asking when I can bring my vehicle in for repair, then finally my parts are in. Leave my car over night, then received call the next day indicating they received the incorrect model bumper for my car. On top of that, when I received my car back, it was filthy dusty dirty inside with parts boxes on my back seat from the mirror they did replace; muddy seats; very disappointed here You'd think after having me wait 2 months for my bumper to arrive, then you have the wrong bumper after I've rented a car that you would have at least cleaned the inside mess you made in my car.Service: Body & Trim
