-
March 2024 by Wayne Mullins
The manager was above and beyond with her service. Would definitely come back to this location!
-
February 2024 by Edwin Argueta
They didn't have good service and I couldn't find any help I don't think this is a good store to go into. They are unsafe and I saw people walking around without their safety gear on. I had to go somewhere to find the bed size. I'm not happy about going to this place I could have gone anywhere else and had a better time.
-
February 2024 by Fernando LLanos
I canceled with them, however, the ease odd scheduling was and canceling was great ands simple
-
February 2024 by Connie Halsey
No improvements needed. Everything was smooth from beginning to end & the staff was very pleasant and thorough in explaining both the moving truck & storage rentals to me. I fully recommend this location!
-
February 2024 by Dominique Young
The woman who assisted me wasn't much help after giving me keys to a truck and having me go on a scavenger hunt (finding them in the back of the lane). After the second time I was just going to give up. I have to go all the way back in the store once again and at this point she grabs a handful of random keys off the wall and proceeds outside in which none of the keys she has are for the trucks in the front. My brother who was with me tried to tell her the truck number of the one in front but she ignored him. I most likely will not be back and will not be recommending to anyone I know.
-
January 2024 by Whale
Rented two trucks over a few days. Went smooth. Only issue was after hours return using the uhaul app, but that's not the stores fault.
-
January 2024 by Tony Jenkins
Need more Truck parking
-
January 2024 by Sam Gardner
Poor service. Not very customer-friendly
-
November 2023 by B R
Went to the Chantilly Uhaul to get my hitch installed- big mistake. Took it back to the Newington Uhaul and got it re-installed correctly. Should have started there to begin with. Excellent workers and speedy, quality installations.
-
October 2023 by Michael Jeansonne
Outstanding service and value for the money. Will consider them again in the future
-
October 2023 by Christopher Murphy
Worst experience I have had out of all Uhual locations ever and I’ve booked 500+ trucks with this business. They need more employees that’s helpful and not always blaming things on “the system”. If you have a 8am move, plan to be two hours behind time, or stand in line for 45 minutes and your reservation of your truck has be taken by someone else. Horrible!
-
August 2023 by Pat Shaver
Input the wrong information in the system , storage items still not accounted for, and no apology. On hold for owner and the call hangs up.
-
July 2023 by Suleyma Calderon
I rented a 10 x 10 uhual for our move. I tried using the app but it didn't really work. I had called in and made a reservation to pick up with my mobile app but the app showed I had no reservation. Lucky I arrived at 6:30, 30 min before closing and I was able to get the vehicle.When I went to return the vehicle there was a more than 20 min wait to return equipment and still the app showed I had no equipment. I had to walk in and my husband find another employee to assist in taking the keys as we had our child in the car. Over all would rent again.
-
June 2023 by nAgI “Gman”
Visited on 6/4/2023, Great location, Poor customer service. two out of three card machines were down. No cash change available, so they insisted on manually entering my card number. That's just inconvenient and puts our sensitive data at risk. It's a potential disaster waiting to happen! I really hope the folks running this place take this incident seriously, they should prioritize the security of their customers' data. Disappointing experience overall. Improvement needed.
-
June 2023 by Mohammad Shihadeh
Improve reservation process …… having a reservation does not mean having available truck for you. You are working on First in first served.When someone make a reservation, you should hold a truck for him , and if he doesn’t show up , you can charge him a cancellation fee since you have his card information.Trucks are clean , well- maintained. People were nice .
