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June 2025 by Justin Yoon
Store manager was extremely knowledgable, friendly and very helpful.
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April 2025 by Barbara Berry
I was very satisfied with the service I received on Friday, 4 April 2025. The young man that sold me the phone was very patient trying to find the plan that would best help me.
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March 2025 by Umer Fahed
⭐⭐⭐⭐⭐ Excellent Service from Wali Zahir Abbas!
I had a fantastic experience with Wali Zahir Abbas at Verizon! They went above and beyond to help me secure two WiFi routers, making the process smooth and hassle-free. Their knowledge, professionalism, and dedication to customer satisfaction were truly impressive. They took the time to explain my options, answered all my questions, and ensured I got exactly what I needed. If you’re looking for top-notch service, Wali is the person to go to. Highly recommend!
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March 2025 by Jordan Mitts
Nice worker working hard by himself but in order to activate phone they charge $40 when all the other ones I've been to do it for free, not employees fault tho gave suggestions to other locations
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March 2025 by Maria Luisa Rohde
Abbas and Wally are very knowledgeable about their products and services. They offered only what I came in for; to replace my broken phone and accessorize the new phone with measures to protect my investment. You know what the best thing about this? This store is a hidden gem. Only one other customer was there and they were being served by Wally. Abbas was my service agent. I’ve been to Verizon stores at Bailey’s Crossroads, North and South Arlington, Tysons, Falls Church and Vienna. By far, this was the most expedient, quietest and best customer service. I highly recommend. You will not be disappointed.
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February 2025 by JAMES FLETCHER
I went to pick up a replacement cable box that I ordered online through Verizon. Unfortunately, the receptionist I encountered was unfamiliar with the process and insisted that I needed to go to another store to handle my order. The second receptionist echoed the same point. I clearly informed both of them that Verizon had confirmed I could collect the box at this location. After some back and forth and 30 minutes, they finally processed my order and issued the replacement box.
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December 2024 by Trevor DeMark
after some trouble with billing Darnell T and Khwaja S took care of things over the phone making the whole process quick and easy. not only one tech but going above and beyond
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August 2024 by Levi
Visibly dirty, no phones on display to test. THIS IS NOT AN ACTUAL VERIZON STORE. Take that into account as their return policies are much different from corporate/ actual retailers.
But, really visibly dirty floors.
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October 2023 by pfeifer35
I am deeply dissatisfied with the store closing at 7pm despite the hours posted on the door stating they were open until 8pm. This discrepancy not only inconvenienced me but also showed a lack of professionalism and attention to detail on the part of the management. I don’t recommend this location.
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October 2023 by Drake P.
DO NOT use this location. Arrived at 7PM to find out the store was closed and the stores listed hours are to close at 8PM. Poor customer service. Extremely unprofessional.
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August 2023 by Shabnam Alimi
Go to a corporate store
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September 2022 by Jake Roberts
Extremely helpful with the multiple issues and questions I had! Great customer service!
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August 2022 by Joseph D Schneider
Have purchased multiple phones from Russell Cellular and have always found staff very patient and helpful in setting up new phones and answering questions.
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August 2022 by Patty Leoboldt
Mike was wonderful to me! My phone suddenly stopped working and Mike helped me pick a new phone and worked with my old phone all the way up to closing to help move my contacts and pictures to my new phone. I couldn't have asked for a better experience!
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August 2022 by Gregory Lovelock
I went in knowing exactly what I wanted and they didn't drag me along the whole way, letting me get in and out far faster than any Verizon upgrade I've had in the past.
