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October 2023 by pfeifer35
I am deeply dissatisfied with the store closing at 7pm despite the hours posted on the door stating they were open until 8pm. This discrepancy not only inconvenienced me but also showed a lack of professionalism and attention to detail on the part of the management. I don’t recommend this location.
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September 2022 by Jake Roberts
Extremely helpful with the multiple issues and questions I had! Great customer service!
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April 2022 by Dieu-Thi Nguyen
I recently switched to Verizon. I was assisted by Michael and Adeel at the Verizon Russell Cellular location in Lorton. I have found both Michael and Adeel to be exceptional in their professionalism. They have gone above and beyond to help us with the numerous changes we have had to make. I appreciate their patience. The experience I have had at this location is the best customer experience I have had with any wireless carrier. It's refreshing to be helped by knowledgeable and kind representatives. Michael and Adeel deserve recognition for their excellent customer service ?!
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April 2022 by Holli Aspland
I am so thankful for the employees here! I can't explain how helpful they have been! I will never call Verizon again and will always go to the store. They fought for me to get compensated for wrong doings by Verizon. They are very knowledgeable and really care about their clients.
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April 2022 by Alan Smith
Michael and Caitlan were exceptional. I stopped by their store and they walked myself and customer service through my questions. Friendly, knowledgeable, and I walked away completely satisfied. Next time I need help, I'm coming here. Thank you.
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April 2022 by Darlene Futch
It was easy to upgrade a phone & get everything transferred to the new phone. Caitlin assisted us and was very helpful and efficient. We have another phone on order. This was a great experience - we will be repeat customers.
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April 2022 by Jesse Martin Jr
Caitlin was extremely helpful in showing me the options available in the store in purchasing a new charging cord, wall plug, and car adapter.
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March 2022 by Michael Renggli
Mike and his 2 coworkers were fantastic! I had tried to get a new iPhone through Verizon online support and had an extremely frustrating experience but when I came into this Russell Cellular store, they took care of everything and made it extremely easy. They provided great customer service and were knowledgeable about what needed to be done and exceeded my expectations! I will continue to go to them for any issues I have or when it’s time to upgrade and I will recommend them to friends and family.
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March 2022 by Justin Dargan
Service here was outstanding. Specifically, Michael L went above and beyond to help me fix a complex issue that I’d been unable to address over the phone or online.If you’re the type of person who prefers face-to-face interactions with dedicated professionals who actually care and will take the time to help you, then THIS is the location you should go to. A real hidden gem.
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March 2022 by Tori Bruzese
Came in to check on our bill after getting new phones..once their the team or the 3 wizards they have working there asked if we would rather have a prepaid account versus paying a bill a month beyond ...prepaid saves at least 90.00 for me....any way switching accounts was a challenge but our person and I am so sorry I can't remember a name right now stayed the course dialed numerous people to find the right one she finally did ....all at this location believe in customer service and are personable and professional..we will be back with our cell phone needs!
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February 2022 by maple sisson
Adeel and Michael were very knowledgeable, helpful and sincere. Customer Service nowadays is hit or miss.I was there for a LONG time…. Not Verizon’s fault, it was mine for not backing up… anyway I saw several different groups of customers come in and greet adeel and michael by name. Also Michael and Adeel remembered customers and the things that they may have talked about ordering on a previous visit. I saw two exceptional employees that excel in sales and customer service, that I would love to have working for me.
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February 2022 by Carey Hancey-Shier
Michael took all the time needed to assist me with transferring data from my Samsung to my iPhone. He was incredibly helpful with familiarizing me with my new cell phone.
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October 2021 by Jyoti Keswani
Excellent service. Very ProfessionalGreat knowledge of various aspects of work. Customer focused Totally satisfied
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October 2021 by Gary Goddard
The staff was friendly, helpful and knowledgeable. Had to replace my water damaged phone. I was shown different options and found a replacement that was affordable. I plan to go back in the spring and upgrade. I would definitely recommend this location, 8971 Ox Rd in Lorton, to others.
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October 2021 by Gary Blohm
This location is a hidden gem. The staff was knowledgeable, efficient and extremely personable and saved us money by reviewing our plan. Caitlyn was the young lady who helped us. Caitlyn has only been with the store a month but she was very competent. Her coworkers are doing an excellent job of helping her learn the ropes.
