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December 2023 by Rachel Nicodemus
My husband and I have had our prescriptions ordered to this Walgreens several times over the past 3 years and they always say that it is "x" amount for the prescription. I tell them that they are incorrect and that my insurance would cover it.And then they say that our birthdays are wrong in their system for our insurance so we have them "update it".Later, we come back to find it is still not correct and they are still attempting to charge us the wrong amount or give us coupons but the amount is still way to high and they are clearly not running our insurance properly. How does this happen on so many different occasions to different people? I have had friends in the area also have the EXACT same issue occur.I am not sure what their issue is, because I know for a fact that all my information with my insurance company is correct.I would never have a prescription sent here.
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October 2023 by John J.
This is probably one of the worst places to get a flu shot. They tell you to get there 15 minutes early only to have to wait almost an hour past your SCHEDULED appointment time. I will NEVER return here for that absolutely horrible service
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September 2023 by Naheed T.
Worst customer service. The employees are very rude. I use to go there all the time but not anymore. They treat you like shit.
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July 2023 by Rob P.
In order:1. In and out of this location anytime of day is troublesome. 2. The Pharmacy - like all other Walgreens this one is plagued by an overwhelming number of customers. Two cashiers in the area is unacceptable at peak times inside. The drive-in is problematic at best with the slowest workers who have to ask others how to do things. Walgreens was a flagship operation across the country a few years ago, but nothing special now. I'm coming to the conclusion mail ordering would work best if youcan plan ahead.
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June 2023 by Google user
Update: well over a year later, the situation is much better. Friendly staff and pretty fast service. Upgrading from one stars to four. --- Ungodly slow car service. If you see two cars in front of you, budget a half hour at least. This is not a one time issue - it's a persistent observation over six months of visits.
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September 2022 by Emma S.
This review is specifically regarding the pharmacy. I've been coming here at least monthly to pick up prescriptions for a year now. The team here is INCREDIBLY short staffed. Long lines, long wait times, regardless of what time of day you go at, or whether you use the drive-thru or go inside, and long waits if you call on the phone as well. There is one staff member in particular I always try to avoid (she is incredibly slow, gets annoyed if you ask questions, complains about the other staff, and generally always seems unhappy--50s-ish white lady). Fortunately all the other staff are very professional and helpful, and manage to be friendly even when they seem stressed, and they are the reason this place gets two stars instead of one, but there are never enough of them available. I also get the sense that the lack of personnel is exacerbated by disorganization behind the scenes. Walgreens is a $27 BILLION corporation...get the staff at this location some additional support!!!
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May 2022 by shrutigarhwal
DO NOT COME HERE FOR COVID TESTING!This is a poorly organized and inefficient site for covid testing, plagued by systemic failures, self-entitled employees and poor customer service.I usually go to CVS for Covid testing but decided to visit here, since it was closer to my house than CVS.Apr 23, 11:45am - Performed nasal swab and dropped off my specimen for testing. Had a good experience with the polite and young pharmacist. She placed the specimen bag and nasal swab in a container. Everyone ahead of the line was picking up the items from the container instead of picking up the entire container and then dropping off the specimen in the container after performing the nasal swab. I followed the same process.Apr 24, 11:15am - Received test results as INCONCLUSIVE. Specimen was rejected for testing because only one patient identifier was present. This indicates a paperwork failure on behalf of Walgreens - They did not associate full patient information with the specimen and so the lab didn't even perform the testing. No issues were identified with the specimen. However, both the lab and walgreens collected all the testing fees from the insurance despite an oversight issue from their side.Apr 25, 10:15 am - Was greeted by a middle aged lady who, let's just say was quite stuck in her ways.Issue # 1- She demanded that I remove my mask - "If you are wearing one of these, I cannot hear you and will not be able to help you." This is against the CDC guideline to remove masks if you are experiencing COVID symptoms, which I was. I had fever, dry cough, nasal congestion and headache when I visited the drive through testing location.Issue #2 - The pharmacist was adamant that I pick up the entire container and keep it in my car, else she threatened to not accept my test and trash the specimen. Legally, Walgreens has no right to enforce this rule on the customer. In fact, I'm doing my part to minimize exposure by trying to avoid contact with objects around me. As per the pharmacist, this is the protocol and Walgreens cleans the containers after each visit. Really? The container that I was provided was wet with yellow sticky stains. Black dirt particles and human hair were stuck to those slimy stains.CVS offers contactless experience, instead of reusable plastic containers. Putting the entire container in a car for testing is not a CDC protocol. This was a typical case of a frustrated stubborn middle aged woman who enjoyed policing others.When I called the manager, the pharmacist changed tack and said you don't have to take the container in your car if you don't want to. You can just collect the specimen bag and nasal swab from the container.Issue #3 - The manager asked me to redo the test under the instructions of the pharmacist because my previous test was inconclusive.Are you kidding me? The test was labeled as inconclusive due to paper work issue. There was no issue with the specimen. Also, why should I redo the test if the pharmacist chose to walk off from the window while I was doing the test?Also, Walgreens offers a service to dropoff specimen for at home PCR test in partnership with Binanx. Where is the protocol now that mandates testing must be performed under the supervision of the pharmacist?The people that work at this Walgreens branch need to change their attitude and not impose self-mandated protocols. It's highly inconvenient to customers. Next time, I'll take my business elsewhere.
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May 2022 by Pete K.
The Pharmacy customer service at this Walgreens absolutely sucks. The clerks don't seem to know what they are doing and there is no supervision to help them. Once you get to the front of the line the clerk may simply walk away and be gone for 10 minutes with no explanation.
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April 2022 by shruti
DO NOT COME HERE FOR COVID TESTING!This is a poorly organized and inefficient site for covid testing, plagued by systemic failures, self-entitled employees and poor customer service.I usually go to CVS for Covid testing but decided to visit here, since it was closer to my house than CVS.Apr 23, 11:45am - Performed nasal swab and dropped off my specimen for testing. Had a good experience with the polite and young pharmacist. She placed the specimen bag and nasal swab in a container. Everyone ahead of the line was picking up the items from the container instead of picking up the entire container and then dropping off the specimen in the container after performing the nasal swab. I followed the same process.Apr 24, 11:15am - Received test results as INCONCLUSIVE. Specimen was rejected for testing because only one patient identifier was present. This indicates a paperwork failure on behalf of Walgreens - They did not associate full patient information with the specimen and so the lab didn't even perform the testing. No issues were identified with the specimen. However, both the lab and walgreens collected all the testing fees from the insurance despite an oversight issue from their side.Apr 25, 10:15 am - Was greeted by a middle aged lady who, let's just say was quite stuck in her ways.Issue # 1- She demanded that I remove my mask - "If you are wearing one of these, I cannot hear you and will not be able to help you." This is against the CDC guideline to remove masks if you are experiencing COVID symptoms, which I was. I had fever, dry cough, nasal congestion and headache when I visited the drive through testing location.Issue #2 - The pharmacist was adamant that I pick up the entire container and keep it in my car, else she threatened to not accept my test and trash the specimen. Legally, Walgreens has no right to enforce this rule on the customer. In fact, I'm doing my part to minimize exposure by trying to avoid contact with objects around me. As per the pharmacist, this is the protocol and Walgreens cleans the containers after each visit. Really? The container that I was provided was wet with yellow sticky stains. Black dirt particles and human hair were stuck to those slimy stains.CVS offers contactless experience, instead of reusable plastic containers. Putting the entire container in a car for testing is not a CDC protocol. This was a typical case of a frustrated stubborn middle aged woman who enjoyed policing others.When I called the manager, the pharmacist changed tack and said you don't have to take the container in your car if you don't want to. You can just collect the specimen bag and nasal swab from the container.Issue #3 - The manager asked me to redo the test under the instructions of the pharmacist because my previous test was inconclusive.Are you kidding me? The test was labeled as inconclusive due to paper work issue. There was no issue with the specimen. Also, why should I redo the test if the pharmacist chose to walk off from the window while I was doing the test?Also, Walgreens offers a service to dropoff specimen for at home PCR test in partnership with Binanx. Where is the protocol now that mandates testing must be performed under the supervision of the pharmacist?The people that work at this Walgreens branch need to change their attitude and not impose self-mandated protocols. It's highly inconvenient to customers. Next time, I'll take my business elsewhere.
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February 2022 by Freda Arthur
This morning the manager who is actually the shift supervisor was very unprofessional, very RUDE AND DISRESPECTFUL. Just asking for help with the computer to print a picture for our brothers funeral this morning. Am very disappointed ?. Walgreens need to really to train their staff...
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January 2022 by Brian Smith
System deleted my friend's prescription she needed filled from being in the emergency room this morning. Their system deleted the prescription twice. Use at your own risk
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January 2022 by Pham T.
Becky provides Superior Customer Service . She answered and addressed my concerns about my son insurance coverage issues.
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December 2021 by Sojin B.
I just checked out 30minutes ago(12/29 9:58a). I forgot to ask his name and there is no his name on my receipt. He was wearing Walgreens pickup vest. He is Hispanic. He was so helpful and kind even though he seems very busy. Not only to me. There was another customer who seeking for a help, he did same things to him. He is not only good at customer service. He has ownership as well!!
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December 2021 by Sarah S.
I attempted to get a flu shot as a walk in, due to the sign out front which said, 'flu shots-walk ins welcome'. I was told the sign was provided to all stores and that I needed to make an appointment yo get a flu shot at a Walgreens. I'm sorry but the entire point of getting a flu shot at a pharmacy is to do so without an appointment.
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December 2021 by Brenda C.
5 stars solely because of Bernice (and because they had the items I was looking for). Bernice was very welcoming from the moment I step foot into this Walgreens. She was attentive, patient, kind and funny. She showcases quality customer service to every customer that walks in. As far as products/items, they are usually fully stocked with convenience items.
