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March 2024 by Lesley Renee
I've been a customer for two years now and have only had good experiences at this Walgreens both with the pharmacy and passport pictures.
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February 2024 by Mohammed Alami
The lady in the customer service is very rude , I was waiting in the other counter for 6 minutes , she said she is coming to help me and then she was giving priority to other customers in the other counter.
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December 2023 by Kelly Ray
This place is a mess! I’ve ordered pics here for years but have had nothing but problems lately. Ordered Christmas cards and they printed my addresses on the back of the envelope where the flap opens. Waited in store for an hour for them to be fixed only to be crooked. Ordered an ornament and received an email that it was ready for pick up and they cannot find the package in the store now. I also ordered photos that are supposed to be ready in an hour and they were not ready for pick up two hours later after arriving. I requested a refund for the order they cannot find and was told they don’t have the ability to do that and a manager would have to call me tomorrow. The store has also reeked of weed the last two times I’ve visited. I won’t be bringing my business here any longer.
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December 2023 by Israa Nour
Always understaffed pharmacy. The drive-thru is also closed often. Service is fine, but slow.
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November 2023 by Aaron Larsen
Absolutely garbage. Made me set up an appointment to get a shot that takes 5 seconds then still didn't call me back for it an hour past my appointment
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October 2023 by Kelsey Fliegel
COVID and flu shot appts are first come first serve here fyi. They just took someone who had an appt time 30 mins after mine when she arrived super early about one minute ahead of me. You can’t make your original appt just come super early and cut the line.
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October 2023 by Java Honest
The pharmacy here (or clinic) don’t honor their appointment. I mean if you dont serve in timely manner why to make online appointments?!We, people, plan, schedule, arrange, but it seems it is just “whatever” service. Wish, wish my insurance wouldn’t use them, and sure I’ll fill out all the surveys of my insurance…
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August 2023 by Stephanie Grande
this review is mainly for the pharmacy because I booked for a covid test(rapid) just to informed upon my arrival that they don’t have on stock & offered me alternative(PCR) whatever it’s called but I would have to make another appointment.First off why have appointments available in the first placesecondly why not give me courtesy call prior to my appointment to make arrangements to go somewhere elseterrible customer service & surely will not be returning.
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August 2023 by Pamela Hall Richards
This Walgreens is the absolute worst. They are always running out of medication. They do not call to tell you. They have very little concern with you take your medication or not. Ridiculous!
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August 2023 by Gregory Foxx
I've seen other reviews here. I am reviewing with all stars because the employees I've encountered are awesome, hard workers.I thank them all.
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July 2023 by Ashley Bordelon
I would not recommend this location to anyone needing to transfer a prescription from another Walgreens. We called a few days ago to have my grandmother’s prescription transferred to which I was told it would be done by Saturday. Well, when I arrived in the drive thru on Sunday, they did not have any prescription in their system for her. Not only that, but the technician in the drive thru did not verify my grandmother’s identity with her ID until I insisted, mostly because she was having trouble spelling her last name. She said that no one has called my grandma’s normal pharmacy and when we mentioned that we called earlier in the week, she implied that it wasn’t her problem. She said they would call to transfer and to come back in 30 minutes, but to call them first.We called a few hours later and were told that the pharmacy that my grandma usually goes to is closed. Well, after calling the normal pharmacy myself, speaking with a tech who confirmed that the prescription could be transferred and that NO ONE had called to do so, we felt like the Lorton location lied. I called back to inform them on what the normal pharmacy said, and again I was met with an “I don’t know what to tell you, I didn’t make the call” response.As someone who works in customer service, this is completely unacceptable, especially when it comes to MEDICATION that someone needs to be healthy. I have zero confidence in this location.
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July 2023 by Nicole DeLeo
Their pharmacy team needs to better learn how to deal with dual insurance, specifically Tricare.
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June 2023 by Ashley R
The pharmacy has a lot of turnover but the pharmacy associates are friendly and helpful. Thankfully the wait time has been improving.The front counter associates are friendly and the store is always clean.
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April 2023 by Nicole Bowden
There is ONE employee who may be the manager who is so upbeat and customer service oriented she is amazing. And she makes sure there is never a wait and makes things happen. There is ONE pharmacy tech or pharmacist who knows what they're doing. I have dual insurance. A commercial and tricare. It is ALWAYS a problem getting my medication. I've been overcharged numerous times, I have to ask AT LEAST three times if my medication has been sent through both insurances and often I'm dismissed and told they are when, based off the price I know they aren't. And then if I ask them to check again, no, they havent ran them through both and they have ZERO IDEA HOW TO DO.IT.Medication is expensive and I'm lucky to have duel insurance so, it's a little disconcerting that the employees in general dont want to ensure their customers aren't being over charged. PLEASE, teach the front staff what a sense of urgency is and PLEASE train the pharmacy staff how to properly run medication through multiple insurances. This area is highly populated with military members and veterans this should be common place.
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March 2023 by Douglas Deaton
I was given the wrong strength of my medicine. My medicine starts off by giving weekly increased dosages until the correct amount is reached. Walgreens called and said that my medicine was ready so I picked it up. At that time, I was told at that time that a second prescription of the medicine out of stock and had to be order. So I went home and began taking my medicine.A week later I get the call to pick up the second prescription. I though that the timing was good because I thought is was time to increase the dosage. Not was not sure why I had three weeks left on the first bottle but was sure it would be used later. Because my wife and I both had the flu, the prescription was not picked up until four days later.When my wife got home, I opened the package and saw that the second prescription was blister packs of the stair stepped increased strength dosages, it was 15 times more expensive than the original prescription, and I now could not use it because I had been taking the full strength medicine for eleven days. Not even sure what the possible side-effects of starting at full strength could be.I could have waited until the out of-stock prescription was at the pharmacy or gone to another location to get it but was not given those options. I did not remember the instructions because they were on the prescription and were supposed to be printed on the package.I will probably file a complaint and try to get my $120 out of-pocket money back.