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July 2025 by Junior Quiroz
People are nice, I just wish a cashier's check wouldn't take the teller 30 mins to complete it because she was unsure on how to process it 🫠I missed my next appointment....
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March 2025 by Bruce Dagley (R3AL BDAG)
My job uses Wells Fargo. I went in to make a deposit. Was told I needed to provide ID. Explained I'm not the owner, nor am I making a withdrawal. Asked to speak to a manager, was told it would be 30 minutes, and the manager requested a name, and call back number. Never received a call. Called them at 450PM to speak to the manager, was put on hold until they closed. Never got an answer. Funny thing is, I can make a deposit with their night drop, with no ID. Andrea was amazing 5/5 for her.
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December 2024 by Dawn Li
Staff friendly but not properly trained, and could be wasting customers time sometimes. I asked to do a CD from my existing Wells Fargo account, and it took me three visits to the bank.
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November 2024 by M Ayers
I’m kind of shocked when I see all the bad reviews about this location, I have always had a great experience there, but in all fairness I don’t really use the drive up that often. I go through the drive-through ATM or I go inside. I used to go to Franconia all the time. Although their manager John is awesome, I found that location to be really slow and I never got messages returned. The Lorton location is much closer to my house and Adam is just so amazing and takes such good care of me. He’s patient with all my questions and helped me every time I’ve needed him to. With the issues at the Franconia location getting a call back from my banker I decided to switch over to the Lorton location and I’m so glad I did. I appreciate all that you have done to help me Adam.
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September 2024 by Dan Al
Great staff!
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September 2024 by James Thompson
Lorton Virginia branch. Made me wait 15 minutes while assisting two other customers in drive through. I was there before they drove up. No manager in the bldg to complain to. Manager trainee said he couldn’t help and offered zero assistance. I told him I would call corporate to report prejudicial treatment and he indicated ok. I called Corporate. Was told someone would respond to me in two business days.
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April 2024 by Chantae McMillan
Very slow and they wouldn’t deposit my check into my account because my married name is in the check and maiden name on my account, though both names are on my government IDs. So I went to my regular Wells Fargo, as I should have from the start, and had no issues.
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December 2023 by Darren H
Amazing staff and management. Highly recommend this branch for all your banking needs!
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December 2023 by Ana Andino
They never had enough people if you need a resolve a problem, you always have to make appointment, even for open your account with them
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November 2023 by Alex Mk
I’m pleased with the support, and help I got in my visit to Wells Fargo. This location was provided the best customer care! My applause and appreciation goes to Evan Christopher Prestera who is kind hearted, knowledgeable, efficient and willing to give solutions to all issues I raised. He spent 45 minutes just help me to print ton of paperwork that I need. Thank you !!!
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November 2023 by Darren Hight
Amazing staff and management. Highly recommend this branch for all your banking needs!
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November 2023 by Alex M.
I'm pleased with the support, and help I got in my visit to Wells Fargo. This location was provided the best customer care! My applause and appreciation goes to Evan Christopher Prestera who is kind hearted, knowledgeable, efficient and willing to give solutions to all issues I raised. He spent 45 minutes just help me to print ton of paperwork that I need. Thank you !!!
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October 2023 by Ricardo G.
Yesterday I went to the bank and they treated me very badly, the service they provide is not good and they told me that they didn't make me change my check.
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August 2023 by Jihyun Lee
I would also leave a 0 star if I could to the banker manager in charge today. My 81 year old mom and I walked in at 9:50am to take care of my parents joint account after Dad’s passing. We were told the only bank manager was on a call and also had a 10:30 appointment. The kind lady teller called the manager to ask if he could see us and he told her if we waited 15 minutes that he could see us. She took my mom’s id and put her un the system for the appt slot prior to his 10:30 appt so that no one else would make the appt online. After waiting full 35 minutes, the manager casually comes out and asks what we need, then tells us he cant see us because of his 10:30 appt and that we could come back at 12 or 1. I got upset and told him he said yes to us 35 minutes ago and we waited for him. He kept saying he wanted to make a suggestion to me. I did not go to this bank branch demanding to be seen which he made it look like. We went and asked. They offered a slot for 15 minutes later. We were put in the system. In total, my elderly mom and I were at the bank for 40 minutes and were refused to be seen after an appt was made at the spot when we first got there.
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May 2023 by C & J
Line is incredibly longgg in the drive thru and inside. Mean while Manager is not doing ANYTHING to bring it down. This Bank has really gone down hill. 1 person working drive thru and 1 person working counter. Another Bank Rep is in his office just sitting. I’m sure he’s working on something but he has NO CX. It shouldn’t be a huge hassle to do Bank Business. Hire more people or Better yet manager get behind the counter and assist your costumers. If this continues, I will be closing my account and taking my money elsewhere.
