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July 2023 by P V
Went in at about 1:30pm. Only one of two employees working (it was their lunch HOUR) so with one customer already being helped it was at least a 30 minute wait. The employee was very polite, knew what she was doing and I give her a "10" for keeping her cool and focused when several other potential customers came in. I'd say to go in the early morning or late afternoon-early evening.
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July 2023 by David Housden
The store won’t answer the phone ever, and when I finally spoke with anothe T-Mobile store to get the information I needed, they were very rude and won’t answer any questions about your account unless your in person. I have wasted so much money with this inferior provider and do not recommend T-Mobile as phone provider ? they are extremely overpriced for an inferior product/service.
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June 2023 by James Savage
Jordan came through today. Huge help on a complicated issue. He saw through to the end til issue was fixed. Thank you sir
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May 2023 by Angie Dovel
Worst experience ever. Waited for over an hour while the clerk talked and waited on the 2 people ahead of me. After waiting all that time she wouldn't sell me a phone because it wasn't for me. It was going to be a gift for someone.
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April 2023 by Barry Gross
Awesome employees at this Luray store. They are very knowledgeable and can help you with whatever problem you have.
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March 2023 by Trudy Getz
Whitney was great, she had multiple interruptions while assisting me, remained very helpful and professional with everyone.
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August 2022 by Lois Smith
Bryanna was great. I would give her 10 stars if I could. Thank you dear for helping me.
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June 2022 by Patti Want
Professional, polite and knowledgeable. Excellent customer service!
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April 2022 by Larry Mayes
Zach is the best worker and is very respectful and very helpful and does explain everything in detail! Highly recommend a raise for him!!
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October 2021 by e w
10/21 - Best Customer Service at a cell phone store I've ever had over 20yrs of having a cell phone! Zack rocked from the instant I stepped in the Luray store. He was friendly, courteous and professional the entire time. Made my switch from 20yrs as a Sprint customer to t-mobile super easy. And from what I could tell the other customer service person was just as good. Highly recommend this location.
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October 2021 by Robin Chung
TERRIBLE AND INEPT CUSTOMER SERVICE.Jenny was horrible. Verbally abusive.I posted a previous review, and it has disappeared.Notice only the good ones are posted - The rest are deleted!Obviously they can’t handle the truth, or more like it - they won’t share it because the public must be fooled into thinking T-Mobile and this store are the best! ???That’s fine. Plenty of other review sites and open ears around the county.
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September 2021 by Chad Moyer
Worked with Zach Bailey there’s 2 Zach there and Excellent Customer service! If you need help with a phone go to this gentleman!
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August 2021 by KENNETH SHORT
The employees there are great. Especially when they have to deal with me. I have only had good experiences there.
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July 2021 by Bruce Taylor
Amber at the Luray VA store was a tremendous help. We will be shopping there in the future!
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July 2021 by Amy Henry
Amber B was patient and very informative as we upgraded our phones and changed some of our plan. I will do business here again because of her customer service.
