-
February 2024 by La-Teshette Jackson
pulled us out of the mud, in icy conditions
-
July 2023 by bev wisser
Needed updated photos for a passport. Very, very nice staff.
-
April 2023 by Charles W
AAA Roadside assistance wants to take your money immediately but withhold benefits for 7 days. This is not right and good customer service.\nI am wanting the service and willing to pay today (Wednesday) but will want the benefits for a road trip the following Friday, not 7 days from now.
-
February 2023 by Lowell Bosley
I wasted my time driving to this AAA location. We are taking a European vacation for four people. We had researched flights and pricing, which was amazingly higher in price than a couple of years ago, pre-covid. So I was hoping that AAA might find lower pricing than what I could find. I walked in around 10 AM on Tuesday, showed my AAA card, and said that I needed to get some competitive airfare pricing. Even though I was the only customer in the building and there were at least four employees at desks being casual, I was told that they could not see me without an appointment, and the earliest would be on Friday. Sorry, but this is poor service, not even to ask me any brief details of my request. This is just another in a string of incidents over the past few years that have me wondering why I continue to maintain my AAA membership.
-
November 2022 by Jacob H.
Such slow service! I called to get towed when I broke down @9PM. I gave up after and hour 1/2 and had a friend pick me up. They called the wrong person on the account at 3 AM who had no idea what was going on and 3 states away!!!
-
October 2022 by zachary attack
I signed up for a membership at this store, with a transfer from the previous state I lived in. Not only did they sign me up for a NEW membership, they never canceled my old one or even transferred me to VA.The level of incompetence is appalling. I was charge not only for myself, but for my wife’s membership as well. And neither of us have gotten cards, which I have called and left numerous voicemails for.I have had to deal directly with a AAA corporate office in order to not only get a refund, but to actually be assigned to the proper district for my membership.Do not use this office, just use AAA over the phone or online, you will save yourself time and money.
-
September 2022 by Chris Davis
We went here to get passport photos and to browse travel trinkets. The woman who helped us went out of her way to accommodate our children. I would highly recommend this AAA location.
-
June 2022 by Anthony “Tone” Paige
AAA and all their services has been a blessing they've helped me and my family on numerous occasions
-
October 2021 by Dan Metallo
Impressive service. And they'll tell you a fuuny story... =- )
-
September 2021 by David Olivarri
Good barbecue
-
June 2021 by Diane Andrews
I felt complete confidence in the agent I spoke with. She answered all my questions to my satisfaction and made the decision to join an easy one. I would highly recommend AAA, Lynchburg office to anyone.
-
June 2021 by Stephanie Maher
Battery dead, I'm out of state and left my new card at home. Was able to call office and get roadside assistance to bring a new battery to my location in Florida and install it. HOW GREAT IS THAT!!! Everyone was so nice and helpful. A big thank you to Demoss and James. ?
-
June 2021 by Robin Burge
Mariah and the other agents in the AAA facility were a pleasure to work with. I will definitely use them for all of my travel needs from now on.
-
April 2021 by Clifford Dunn
Jessica was very helpful and very professional. I'm going to recommend her to all of my friends.
-
January 2021 by D E
Mariah is exceptional!! 10 stars!! Husband & I are new to the area & were helped with a small problem & she went above & beyond to help us. We really appreciated her great customer service skills. Her smile & great attitude was A+. Thank you!
