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December 2022 by Kristin Reiber Harris
Very professional service that solved my problem in a timely, efficient manner. This is what I have continued to experience as a 17 year customer of Bank of the James.
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September 2022 by Gentle Giant
The whole branch offered outstanding service.Vada Kidd was amazing and knowledgeable in the service I needed. If it had not been for her on that day when I came in from out of town I would be at a stand still in taking care of my mother affairs.
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July 2022 by Scott Massey
Best bank ever. Keep up the good work. I appreciate the people and how helpful they are.
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November 2021 by Kiley
i have had quite a year with some questionable activity on my acct. I’ve had my card stolen, my info taken offline, and other atrocities. VADA at my local Fort Hill BOTJ has 100% been there for me and has always taken care of these unfortunate situations. She is on top of everything, always answers, always follows up. She is thorough and ALWAYS professional & friendly…Even manages to make me laugh in spite of whatever new situation I have found myself in. I would NEVER do business with another bank and i can’t say enough great things about Vada. Thank YOU ??
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October 2021 by Ronnie Pazmino
Came in to open up an account and brought my dad along to open one as well. We came in around 4:30pm and we were greeted by Mitch who was more than happy to take care of us and even stayed well passed closing time to make sure all our questions were answered and that we were completely satisfied. Excellent customer service which is what will keep me coming back and telling others.
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August 2021 by Susan Tedder
After dealing with 3 different banks to settle my parents" estate after they passed away, I can say with certainty that Bank of the James has been the easiest to deal with! Vada Kidd has been wonderful to deal with! She is a knowledgeable, caring person who helped me immensely.
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April 2021 by Robert stephens
Good Service and nearby
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November 2020 by Laura Patterson
I have been a Bank of The James customer since the day the bank opened .. Having a Local Bank really shows how they treat there customers with so much friendliness in everyway - No matter what Branch you go to ...Yesterday I had tried to reset a password and was having an issue with my computer and the new one - In less than 5 mins Vada at the Fort Ave Branch had me back up and running - Thank you Vada and to all the other BOJ Employees.
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September 2020 by GOD'SCHILD
Bank of the James is phenomenal! This bank provides quality services with excellent customer service. I have been a satisfied customer over a few years now. I no longer live in Lynchburg,Virginia but I have chosen to remain with Bank of the James because of professional services rendered and the friendly relationships built with staff and the bank manager (Vada Kidd). Vada and staff have provided online services, phone support and emails to help me secure a superb banking experience! I enjoy banking here and I highly recommend this institution. I really wish this bank existed outside of Lynchburg,Virginia; I'm pretty sure many others would benefit as well.
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September 2020 by Patty Louk
Very pleasant employee and very helpful
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July 2020 by Ray Kidd
Great customer service and overall experience!
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September 2019 by Monica Glover
Such great people, I consider them all family. I've been banking with them for 8 1/2 years. I pass by 2 other Bank of the James everyday, and I still travel out of my way to this bank.
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March 2019 by Adrienne Robbins
Normally have a good experience with BOTJ. But it would be nice if they were open until the time they say, which is 5:00PM, and not close 15 minutes early.. i wasted my gas for this, it's not a holiday and it's a Monday... why would you close early? Monday's are days most people may need to be seen since hours are closed and/or open half a day over the weekends. some people don't get off work until 4-4:30PM and don't have the gas to waste. This was very inconvenient for me, especially when the reason i had to come to the bank is because i had a charge come through that shouldn't have, taking all my money.
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January 2019 by Becky Burton
Always a joy to see the people at the bank, they are great people and a pleasure to meet !!
