Best Buy on Wards Road in Lynchburg, VA, is highly praised for its exceptional customer service, particularly from a Verizon specialist named Miriam. Customers appreciate her knowledge, patience, and willingness to assist with various issues, including purchasing new phones and resolving technical problems. Miriam has received multiple commendations for her thoroughness in explaining plans and ensuring customer satisfaction, often going above and beyond to address concerns. Many customers have shared their positive experiences, highlighting her dedication to helping with phone upgrades, trade-ins, and data transfers. One customer noted that Miriam stayed an extra hour after closing to ensure everything was set up correctly, demonstrating her commitment to providing great service. The store itself is recognized for offering a wide range of reliable smartphones, including the latest models like the iPhone and Samsung Galaxy S25 Ultra, which have impressed customers with their quality. Overall, Best Buy in Lynchburg is recommended for anyone looking for knowledgeable staff, a variety of phone options, and a supportive shopping experience, especially with Miriam's exceptional service.
I wasn't pleased with my experience. I needed help from the Geek Squad. After 2 appointments there, I was told I just needed to buy a new laptop. My current one is a Dell and stills works fine. I was simply asking for an upgrade.
August 2026
This review is specifically for Lisa. She was so incredibly helpful and kind. I don’t know how else to send kudos. But Thank you so very much Lisa.
July 2026
It's a Best Buy. All of the things you want are here. They fix the stuff you broke, and give clear answers about what is wrong and what it will cost. It's clean, fairly well organized, and busy on Saturday. Thriving. Glad it's here.
