-
January 2024 by Tristian Calvert
Customer service isn't that great but it's a rental car place so can't complain 2 bad I guess
-
August 2023 by catsmile wall
I rented a Ford Transit 12-passenger van from Lynchburg Airport. The vehicle was not clean and most of all the vehicle had two bald back tires. When I contacted roadside assistance, I was told to contact the Airport to get authorization to have new tires or get another vehicle because that was the rental location.I got the run around from roadside assistance, they sent me to an location that was an hour out of my way and no vehicle was available. After three days of trying to get another vehicle, staff members at the airport blocked my number.On the tenth call to roadside assistance, Amira was able to find a vehicle at Alco Airport in TN. My vacation was shorten due to the incompetent employees at Budget. I will not be renting any more vehicles from this company.
-
August 2023 by Angela Hill
I needed to drive four hours to attend my father's funeral and my personal vehicle is in need of transmission repair. One of Budget's competitors let me reserve a car by phone, only to call me two hours later and and confess they were out of all vehicles. Another competitor let me reserve a car online, only to arrive and be told I had to wait 24 hours. But the wonderful customer service professional at Budget's Lynchburg airport rental counter found a car immediately, and at half the price of Budget's competitor. The car was in excellent condition, and thanks to Budget's exceptional customer service, I was able to join my brother to honor the life of our father.
-
August 2023 by Dharma Solstice
They are holding money on my card for over 5 days now that I did not authorize. I prepaid and they are holding the same amount pending. Customer service is 0/10. DO NOT RECOMMEND!
-
June 2023 by Gasper Sifuentes
Best rental experience I’ve had in my 30 years of flying. Fast, friendly, economical. All I can say is Thanks.
-
June 2023 by Linda Reynolds
Budget car was very nice, quick check in & out. Great experience.
-
June 2023 by Marlene Williams
Great rental, perfect size, easy pick up and drop off, and good customer service.
-
April 2023 by patricia herasme
Easy pick up and drop off and customer service went above and beyond to help me with an issue I had with a truck I rented.
-
April 2023 by Debra Loughnot
Car was exactly what we wanted. Clean ...Friendly ..helpful service...would rent again. Also good weekly price
-
February 2023 by Noah Hepler
Worked very well to make our travels between and around town very easy and comfortable.
-
December 2022 by T B
Budget added more charges than the original contract booked with Expedia. No explanation and they were very unorganized.
-
November 2022 by Karthik Ramanathan
Easy pick up, very easy drop off. Helpful staff at drop off. Very nice vehicleWould have appreciated more if I was told upfront about the low tire pressure indicator though it appeared to be a false oe but made me worried and had to come back to check about it, wastes sometime. Otherwise great ?
-
July 2022 by Marisa Ransom
I arrived earlier than my scheduled pick up time, no problem! They had me out the door within 10 minutes. The car was perfect for our quick road trip, great gas mileage. When we dropped off, it was also a very fast and easy process. I would definitely come here to rent a car again.
-
July 2022 by Jenny Arnerlöf
This was the smoothest rental car pick-up and drop-off I have ever experienced. The lady who helped us at the pick-up informed me of my spouse's right to drive the car without me paying for an extra driver and removed those charges. The man at the drop-off in Chicago was polite and efficient. I will not hesitate to use Budget again in the future.
-
July 2022 by Tee Wells
Budget/Avis helped me quickly get a vehicle when Hertz left me stranded at the airport with no vehicle. Plan to use Budget/Avis from now on.