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“To be honest about a year ago I was so disappointed in Talbots customer service I cancelled my account after 25 years. I walked into the Lynchburg Virginia store and my faith was restored. Sandra Smith, the store manager, was amazing. Because of her excellent customer relations I reopened an account. I will only shop at the Lynchburg store because her and her leadership in the store! Talbots, leaders like Sandra should be rewarded !!”
“I was shopping in JC Penneys at River Ridge mall today and received excellent customer service from Melissa! She helped me with a children's item of clothing.”
“Went to pick up my wife it’s a distribution center not a store. Parking lot is horribly inconvenient and if the row you look in is full you have to exit and reenter to try another row. All rows are the same one way direction”
“Revision next day (2025-08-30):
My wife returned and had her concerns addressed by a different employee. Olivia was amazing and ended up resolving all of her issues. + 3 stars.
I highly recommend specifically requesting Olivia for anything color related.
Orignal post (2025-08-29):
1. Foils kept falling off my wife's head. Foils removed inconsistently resulting in a patchy end result.
2. Employee insisted on toning cool instead of warm thus ignoring main requested service.
3. Curled my wife's hair when she specifically and repeatedly to be straightened.
4. Bleached my wife's shirt and pants beyond repair.
5. Ripped hair out of her head on multiple occasions
3 hours and $200 for poor service.”
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
“Lauren was the kindest and helped me so much to style my things. She helped me before break, but I haven’t had a chance to write it until now. Seriously, bought way more stuff than i would’ve. Thanks Lauren!!!!”