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November 2023 by Tarrah Lewis
The girls at the front desk are professional and pleasant. My entire front end was replaced, and the work they did reflects excellence.
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October 2023 by Laurel Stiekes
I honestly had the best experience at this Craft Collision. Every employee was so kind and eager to help. My car got hit while it was parked, and they turned what could’ve been a stressful process of having to get my bumper fixed into the easiest thing ever. So appreciative of all they did and will recommend them to anyone I can!!Service: Body & Trim
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October 2023 by Robert Quarles
Could not ask for better service and the communication was great daily updates and the work was perfect thanks againService: Painting
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August 2023 by Richard Thomas
Craft did superb work on our vehicle. They kept us informed almost daily on the progress of the repair and finished the work ahead of schedule. We will be happy to recommend Craft to others.Services: Painting
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August 2023 by Diane R
My drivers side window was not working properly. I, the lay person diagnosed it motor broke or needing a regulator!!!! We go to Craft and are greeted by Amy and Julie, the first faces of Craft, the epitome of customer service!! We leave our car to the hands of Chris Smith, call back less than 2 hrs later, it was a bolt loose, no charge!!! I was so taken with the HONESTY AND INTEGRITY of this man and company in a world where you always feel like you are getting ripped off!! I cannot thank you guys enough!! I hope the owner realizes his employees are fantastic!!
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July 2023 by Jessica Hartle
We had an unfortunate experience with Craft Collision. After our not at fault wreck in April, we took our Subaru to them though later we found out they don’t usually work with our insurance. They took us on without giving us that information. For 30 days the car was not worked on because we were an “unscheduled” drop off but that was not communicated to us. The 2nd 30 days they didn’t work on it because when our insurance adjuster came out Craft said that the car couldn’t be looked at and no one informed us that we needed to call our insurance to tell them to come back out. The last 30 days the car was worked on but still very little communication. Lastly, when we called to check on the status they informed us that a part was on back order for 2 months OR they could get a part locally and have it done in a couple days. They did not call us with this decision that could have been made days before, they just assumed we would wait 2 months for the part. After 91 days we finally have our car back. I will say they repaired all the damage well but it should not have taken 91 days. Craft has denied any wrong doing and fumbled through their responses when we call them out on these issues. When we originally wrote them a 1 star review during the process, we were called by the manager to take it down so they could begin working on our car. We only did so because we didn’t want them to delay the car just because we were being honest. All in all not a great experience and we will definitely not be going back. We have shared this experience with many family and friends and they will not be considering them either.
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July 2023 by Blue Ridge
Chris is a very personable guy who has great knowledge in his field of business. I have always had good service in their repairs from the crazy deer!
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May 2023 by Dwayne Marshall
I was unsure if Kirk and the staff at Craft Collision did side window replacement. After speaking with Kirk, he assured me the team at the Graves Mill Rd. location could handle my broken side window glass with no worries. I showed up at 8am expecting to leave my truck and get a ride to work. Their tech told me if I'd hang tight for about 20 minutes, he'd have the work completed. That didn't sound possible but I decided to wait. Not only did the job get completed in rapid fashion, but during the 20 minute span the entire staff showed remarkable customer service by engaging in genuine conversation and hospitality. They even offered snacks and water in the waiting room. If I were grading this experience on a scale of 1-10, I'd give Craft Collision an 11 on this visit. Phenomenal job by the entire team. Let them service your next issue.
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May 2023 by Samuel Bell
Craft collision provided the best repairs for my vehicle in a timely manner that was cost efficient! From beginning to end they kept in communication with updates on how repairs were progressing! Julia, the receptionist at the front desk, was so kind and hospitable, and always provided an answer to my questions! 5 star collision repairs shop!Service: Body & Trim
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May 2023 by Stephanie Sherman
They did a great job and Brent kept me informed and updated. My van was ready sooner than expected.Services: Body & Trim
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April 2023 by Craig Ballagh
I brought my wife's car in, and they told me it would take a few days to repair. A week at most, if they found other things that needed repair that they couldn't see. After many phone calls for updates and three weeks later they finally said it was ready. However, when I picked it up I had multiple warning indications come up on the dashboard as soon as I turned it on. How they missed it this is a great question! I told them about the issues, and they said to leave it here and come back tomorrow and they would have it fixed. Again, after many phone calls and three days later, they called and said it was ready. Was it fixed you might ask. NO! I decided to take it to another repair shop where it took an hour to finally fix my car.
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April 2023 by julia hoffmeier
Craft collision has been the most positive experience! I had an uninsured drive t-bone my car and from the very start they worked me into their schedule ASAP and everyone was so kind and friendly and full of hospitality-especially those front desk girls! They communicated with me for every update of the repair process and got the repairs done in a quick and timely manner! Highly recommend this shop to anyone who needs any body work done!Service: Body & Trim
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April 2023 by Joe Meador
Came in with a sagging front bumper from a previous fix at another body shop. Chris Smith was very helpful and told me a few options. Long story short they fixed my bumper free of charge. Great customer service. Will use them again. Definitely recommend.A++Service: Body & Trim
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April 2023 by Hilda Goff
We had body work done at Craft and we were very pleased. Excellent customer service, too.Service: Body & Trim
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March 2023 by Tommy Nickersonjr
Awesome work and quick turn around .my truck looks better than brand new .guys they know their profession. Highly recommend .Services: Body & Trim
